Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Nov 20, 2016
Pros: Atmosphere
Excellent experience received in the hotel. Very good restaurant and very good staff. Could add more vegetables to their menu.
5 out of 5
by A verified traveler from Japan

Top 5 star hotel in Penang

Posted Oct 16, 2016
Pros: Hotel staff's smile.
Cons: In Kiosk, better to keep more goods. After that n need to go out to buy.
Location: I like this lacation nearby our customers & airport so convineant.
First of all, hotel staff is very nice all to take care of customers. Hotel room , each restaurants are very nice taste & good service to satisfy. When I visit to this hotel, staff said, "Welcome back, Ueda-san" "On this time, how many days will you stay?" ,etc with peaceful smile. In Japanese restaurant, Kanpachi has special Japanese sheff who came to customer's table and say hello & conversation also nice performance. Hotel room is very nice & clean. Malasian local deshes also very nice taste in coffee house. Taxi control person is very nice performance & guide famous restaurant inside Penang iland. Very conveniant the lacation near by customer industrial area & Penang airport, too. 2 ID Wi-Fi is very conveniant for PC & h/p use. Data speed also satisfy, so good. During stay 5 nights, 6 days, used each restaurant so often include day time meeting together. Welcome drink also very good. Hopefully add alcole (ex. beer ,etc.) more better. My friend visited to me by his car. Parking fee was free to use my hotel room key in the parking entrance, so easy & nice service. Useally never talk about hotel Laundry, this hotel Equatrial Penang is very good quality of laundry, I like very much to order everyday. Early delivery time ( about 4-5pm) so nice. Sometime in the other hotel, delivery time is after 7pm as useal in KL area, too. Maybe No.1 quality in all of the world, and then I like !! In the afternoon, on lobby counter has free apple service also good !!
4 out of 5
by A verified traveler

空港から近いホテル

Posted Sep 22, 2016
Pros: 空港から近い。 シャトルバスあり。 浴槽あり。
Cons: コンビニなどがあれば嬉しい。
Location: 空港の利用には便利である一方で、街中からは離れている。
空港から近く、無料シャルトルバスもあり、フライトの利用時に便利。 従業員の方は、気さくに応じてくれる。
Comment from Hotel Management
Sep 26, 2016 by Sures - Reservations, Hotel Management
Dear Sir, Thank you for your feedback and we are glad that you enjoyed your stay with us.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 12, 2016 on Hotels
4 out of 5
by A verified traveler from California

Equatorial Hotel, Penang

Posted Aug 8, 2016
This hotel has the most beautiful facility to enjoy. Great and polite staff. But the location is little far from business center.
4 out of 5
by A verified traveler

Comfy stay!

Posted Jul 29, 2016 on Hotels
Comfortable room. Nice landscapes & huge lobby. Only downside is they charge guest for using their tennis courts.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
4 out of 5
by WEEN LIAN

Comfortable stay

Posted Jul 27, 2016 on Hotels
Clean & Spacious room. Gorgeous garden, but they charge hotel guest for tennis court.
5 out of 5
by Sherly from Jakarta

Good hotel with good service

Posted Jul 7, 2016 on Hotels
Hotel yang bagus dengan suasana bagus untuk relaxasi dan fasilitas free shuttle untuk ke beberapa tempat juga ke airport. Harga makanan untuk di restaurant dalam hotel juga tidak terlalu mahal.
5 out of 5
by YI-CHUNG

This traveler left a rating score only Posted Jun 29, 2016 on Hotels