Ratings based on 843 Verified Reviews

4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good location.

Posted May 22, 2017
Nice hotel with good location, which is easy to access for foods and shopping.Good and friendly staff with good service and assistance. Overall the hotel is comfortable and clean. Definitely will come back with my family for the next trip. Thank you for your good service.
Comment from Hotel Management
May 24, 2017 by Nadia, Hotel Management
Dear Guest, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It is through discerning guest like you that allows us to continue to strive to be the best. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Comfort hotel near Chowrasta Market

Posted May 21, 2017
Checkin is very slow took us 45mins though very nice of them to upgrade our deluxe room to suite room due to all deluxe rooms fully booked. Hotel offer free shuttle bus to Golden Beach. Location is quite convenient to Chowrasta market, art street. Prangin mall & bus interchange are just behind the hotel & 1st avenue is just beside the hotel. But nothing much to shop there. Would recommend to shop @ Queensbay mall where there are more shops. If you take uber is around RM12. Transport to Airport /hotel by uber is around RM16-17 cheaper than calling a taxis. Getting around penang via uber is cheap.
Comment from Hotel Management
May 23, 2017 by Nadia, Hotel Management
Dear Ang, Thank you for sharing your experience with us. We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Excellent!

Posted May 19, 2017
The staff take good care of me and helps to arrange for airport transfer when i have forgotten about it. Room is spacious and clean and comfortable. Location is the best as it is within walking distance to komtar, pranglin mall and 1st avenue shopping and i didnt lose my way tho is my 1st time there.
Comment from Hotel Management
May 22, 2017 by Nadia, Hotel Management
Dear Evangelyn, Thank you for sharing your experience with us. We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

The stay was comfortable

Posted May 4, 2017
I had a great night in the room, brightly lit, clean bathroom, great TV signal and audio clarity in the bedroom as well as the bathroom, friendly staff. Didn't try the gym or swimming pool cos not enough time though, but will go again if coming to Penang again.
Comment from Hotel Management
May 6, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Jefferson, Thank you for sharing your wonderful experience with us. My team and I look forward to welcoming you back for another pleasant stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

All well with only one minor problem

Posted Apr 30, 2017
Great location with friendly and helpful staffs. Room spacious and clean. Only setback is noise isolation, can be improved.
Comment from Hotel Management
May 2, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Ong, Thank you for sharing your stay experience with us. We are glad that you enjoyed your stay, particularly the location, room and the service. We are sorry about the noise during your stay. We sincerely hope we can welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

4/5 Rating: Great & Comfortable Stay!

Posted Apr 28, 2017
Pros: Clean, cozy and comfortable
Cons: Housekeeping service
Location: Parangi Mall & Gurney are nearby. Location is good, centralised.
I booked it on promotional rate, hence it's worth! Otherwise would be quite expensive. (Not for budget stayers) The room environment is very cozy, bed is so comfortable that everyday wake up with a good sleep! Not to worry about renovation as it is not loud to disturb your stay. Wifi speed is good, free parking is not a chore to find lots, facilities is not old and nice. Overall, I am very happy for my 5 nights stay and perfect for work + leisure trip! There is only one small issue would be the housekeeping service. Because they did not change bath robes etc daily and will miss out giving new toiletries. Also, the housekeeping team left their room access card in my room. (Careless) Nice attitude and service upon feedback to the front desk. I will recommend you to try and you will not regret! ^^ Happy Holidays!
Comment from Hotel Management
May 2, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Everlyn, Thank you for sharing your stay experience and your recommendation for us. We are so pleased to read that you and your family have enjoyed many aspects of the stay and sorry on the service from the housekeeping team. We'll feedback to the relevant department. We're looking forward to welcoming you back for yet another enjoyable experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from KL

I had a short but definitely pleasant stay

Posted Apr 25, 2017
Location: Walking distance to NEW Komtar/ Family with kids may like the dinosaur park at The Top (new Komtar)
Worth the price, hotel room is very comfortable. Situated in the heart of town
Comment from Hotel Management
Apr 28, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Chin, thank you for sharing your pleasant experience and giving us full score. It was certainly our pleasure and delight to have you stay with us. We look forward to welcoming you have again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Better quality service

Posted Apr 22, 2017
During my initial purchase of the hotel room, I did not add on breakfast, so upon my check in, I requested for breakfast add-on to my receipt and next morning as I enter the restaurant, I was requested to clarified and confirm all my details again and was question on if I had purchase any breakfast voucher resulted me having to walk in and out of the restaurant, speak with the manager and conceige team at front desk. I thought the paper work processing could have been more pleasant and seamless.
Comment from Hotel Management
Apr 28, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Guest, Thank you for your review and giving us high score. We have noted your comments on areas not meeting expectation, and we do regret if we have caused you inconvenience because of these. We sincerely hope we can have another opportunity to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Comfortable

Posted Apr 20, 2017
The hotel is near to famous food places. The service by the staff is excellent too.
Comment from Hotel Management
May 6, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear Michelle, Thank you for the five star review, we are delighted that you enjoyed your overall accommodation experience here at Hotel Jen Penang. We hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Centrally located

Posted Apr 17, 2017
Conveniently located in town n v near 2 very large malls
Comment from Hotel Management
May 6, 2017 by Ody Odayappan, General Manager, Hotel Management
Dear BH, Thank you for choosing to stay with us and we are delighted to hear that you enjoyed your stay. It has been a pleasure serving you and we hope to welcome you back in the near future.