Ratings based on 847 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Great hotel on beach

Posted Feb 18, 2017
Pros: The garden area, the pool, the staff, the location
Cons: The internet could be better.
Location: Great location on beach road with many restaurants near by.
The hotel is located in a great spot on Beach Road in Batu Ferrengi. The hotel garden area and pool was a great place to relax with courteous and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location

Posted Feb 11, 2017
Pros: Bed, location, breakfast buffet, souvenir shops
Cons: The drink prices at the bars are considerably higher than at a similar location down the road.
Location: Night markets are right outside.
Lovely ambience to the motel, had a real olde world charm about it but with up to date facilities. Our room had an enormous bed and we slept soundly. It was a good location for walking the strip and visiting the night markets which were right on the foorpath outside. The breakfast buffet had a vast array of delicious foods, and the small but well stocked souvenir shops had a good range of items at set prices for those who don't want to haggle at the markets.
Comment from Hotel Management
Feb 14, 2017 by francois, Hotel Management
Thank you so much for your great score and comments about our Team and food quality , sincerely greatly appreciated! In regards of our restaurant charges, If I may share with you like I like to share quite often with everyone, yes I do agree in some ways, we may be slightly more expensive than an outside “restaurant” along the beach and surely more compared to any hawker stalls. We need to keep in mind the following, which is not always part of those outlets’ offers and I am sure I can speak on behalf of all hotels and "regulated" restaurants. Hotels and registered restaurants (the latter being very limited or none at the beach side) have to follow very strict regulations including: licensing, permits, safety requirements and licensing, health and hygiene requirements and various frequent controls. In addition, all our Associates are paid according to local regulations and generally, I can assure you, it is much better, with proper health, social and retirement benefits. and the list could go on. All this adds on to the price, very regrettably, but that is also the price for comfort and safety. These reasons are mainly why we can’t achieve the lower pricing offered by many outlets outside which don’t have the heavy financial burden in following all regulations that we, hotels, have to follow to operate. In regards of the breakfast I deeply regret you did not approach us and share with us your preferences as we really try to please all palettes taste whic is not always an easy task but if informed we reallytry our best to assist and improve. Thank you once again for sharing, we all look forward to welcome you back soon at the renerwed and transformed PARKROYAL Penang. Have a fantastic day Very sincerely, Francois
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the beach front.

Posted Feb 8, 2017
Pros: Location, previous experience and price.
Cons: The front desk could be more helpful.
The Tamarind staffs were very knowledgeable and accommodating which made the difference in our stay.
Comment from Hotel Management
Feb 9, 2017 by francois, Hotel Management
Thank you very much for your feedbacks and sicerely regrets any wrong doing from oour front office Associates not being more helpful. It is awlays better if we are informed immediately to enable to understand better and assure all our guests a positive and memorable stay which is our only aim. Once again sincere apologies. I will also pass you comments to our Tamarind crew and thank you very much for sharing. I look forward to welcome you back to our transformed PARKROYAL Penang in anear future. Have a wonderful day Sincerely Francois
1 out of 5
by A verified traveler

Close to the beach but dated old rooms

Posted Feb 1, 2017
Staff was very nice good property very well maintained lawn & beach side seating is good but the rooms where terrible old dated & very dirty toilet
Comment from Hotel Management
Feb 8, 2017 by f, Hotel Management
Thank you for sharing with us and comments, greatly appreciated! You can rest assure I will share them with my Team and assure to review for improvement where necessary, sincere apologies for any inconveniences caused, please accept my most sincere apologies. In regards our our property I am delighted to let you know that we have started our transformation in October one wing at the time over three wings to assure no disturbances for our in house guests. Our new product will provide greater guests comfort and satisfaction with all the improved facilities. Have a lovely time ahead. Very sincerely, Francois
2 out of 5
by A verified traveler from Sydney Australia

Penang ParkRoyal is not worth the money to stay

Posted Feb 1, 2017
Pros: Next to the beach
Cons: Upgrade the room to make worth the money for a 4 stars hotel
Location: Location wise is great, it is next to the beach
ParkRoyal is a good hotel name around the world, but ParkRoyal Penang need to urgent upgrade to their rooms especially the bath room, it is really run down. The bath room has water blockage as we first checked in, it took the maintenance staffs more than an hour to fix whilst we were waiting for a shower after the long trip. The steel rings on the shower curtain are rusty, looks disgusting, doors and interior walls are chipped and look very much like a 2 stars hotel. I won't book this hotel for my next holiday.
Comment from Hotel Management
Feb 8, 2017 by francois, Hotel Management
Thank you very much for your kind comments and apologise most sincerely. I am delighted to let you know that we are starting our Resort transformation started in October, one wing at the time over three wings to assure no disturbances for our in house guests. Our new product will provide greater guests comfort and satisfaction with all the improved facilities. We look forward to welcome you back for you to experience the new PARKROYAL Penang. Have a real beautiful day Sincerely Francois
4 out of 5
Recommended
for Everyone
by A verified traveler

friendly staff

Posted Feb 1, 2017
They always pay attention to the guests, and greet well. The atmosphere there was comfortable.
Comment from Hotel Management
Feb 8, 2017 by francois, Hotel Management
Thank you very much for your kind comments. I am pleased to realised that our team provided you with a good service . I am delighted to let you know that we have started our transformation in October one wing at the time over three wings to assure no disturbances for our in house guests. Our new product will provide greater guests comfort and satisfaction with all the improved facilities. We look forward to welcome you back for you to experience our new PARKROYAL Penang. Have a real beautiful day Sincerely Francois
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Jan 27, 2017
Pros: Close to the beach. Friendly people
I loved the hotel, The food and the people were awesome!
Comment from Hotel Management
Feb 8, 2017 by francois, Hotel Management
WOW WOW WOW How nice to receive your great scores and comments, greatly appreciated! You can rest assure I will share them with my Team and it will surely come as a great boost of moral to all of them and ensure for all of us to keep trying harder to provide our guests with memorable hotel experiences at PARKROYAL Penang. We are pleased to let you know we are presently in process of our transformation of all our facilities done wing by wing to avoid any disturbances to allour in house guests and we do hope we will have the opportunity to welcome you back and make you feel more comfortable in our renewed product. Have a wonderful and awesome time ahead. Very sincerely, Francois
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Pleasant and accessible hotel

Posted Jan 21, 2017
This is ideal if you want swimming pool/beach and some water sports.Also there are supporting amenities opposite the hotel if you want to try local food
Comment from Hotel Management
Jan 27, 2017 by francois, Hotel Management
It is with sincere great joy that we all read your kind and generous comments. We are absoulutely delighted that you found our service to be one of the friendliest that you encountered in your so many trips. We all look forward to welcome you back to our transformed PARKROYAL Penang Resort in a not too distant future. Have a fantastic time ahead. Very sincerely Francois
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford

Superior Hotel close to the beach

Posted Jan 17, 2017
Pros: The gardens, the pool and the style of the rooms.
Location: Nearby to lots of things including the night market.
This is a nice, superior hotel set in lovely gardens and with direct access to the beach. The staff are uniformly friendly and efficient and everything works well. The rooms are bright, well-equipped and modern with a nice wooden beach motif. The hotel is located roughly half-way along Batu Ferringhi so with easy access to everything. It is quite large but is is only at breakfast time that things can feel a little crowded. That said, I got a table outside every morning.
Comment from Hotel Management
Jan 27, 2017 by francois, Hotel Management
How nice to receive your good scores and kind comments, greatly appreciated! You can rest assure I will share them with my Team and it will surely come as a great boost of moral to all of them and ensure for all of us to keep trying harder to provide our guests with memorable hotel experiences at PARKROYAL Penang. Have a wonderful time ahead. Very sincerely, Francois
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent seaview room .

Posted Jan 15, 2017
Enjoy the 3 day stay with seaview room. Friendly staff ....................................
Comment from Hotel Management
Jan 18, 2017 by francois, Hotel Management
Thnak you so much for your great score and kind comments about our Team, it is very rewarding we did it right and very motivation t o all for all of us at PARKROYAL Penang. We all lookf orward to welcome you back in our transformed resort soon. Havea an outstanding time ahead. Sincerely Francois