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Reviews of PARKROYAL Penang Resort

4.5 out of 5
PARKROYAL Penang Resort
Batu Ferringhi Beach, Batu Ferringhi, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 370 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family vacation
Stayed 4 nights in Apr 2024

8/10 Good

Siew Wai, Canning Vale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've got upgraded to the Lanai Suite which was spacious for a family. Housekeeping staff are also prompt to clean our rooms. Unfortunately, Javana Lounge is an open lounge that's not enclosed so it is quiet humid if trying to enjoy drinks and snacks there. Cinnamon Asian Kitchen aircon unfortunately could not keep cool enough for guests indoor hence very hot while having breakfast or dinner. Also, breakfast and dinner food is just so so, cooking skills are not up to standard for a 5 star hotel.
Stayed 4 nights in Mar 2024

6/10 Okay

Fidela Rosalie

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel was clean, pool and garden presentable looking out to the beach, however the service especially at the garden/pool was very slow. Sometimes needed to follow up the order twice and when the fries came they were cold and stale. There was a nice variety of shops at the hotel from jewellery to clothes to medicine and sunscreens, this was nice to see. And I would highly rate the hotel gym, clean and great equipment and view. The breakfast buffet at the hotel was fantastic but the restaurant at the hotel Gustoso was not great at all, we celebrated my mums 60th there and sadly the food was very disappointing, also cold. The twin room was clean and comfy but there were no slippers or bathrobes provided and although we requested a refill of shampoo twice, it was not provided. For the price of the hotel stay, I would expect much better service and amenities.
Stayed 7 nights in Jan 2024

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel seems poorly maintained and the lights give the hotel a dull feel. The surfaces around the property was sticky, very noisy in the room with the fireworks for CNY that it kept us awake at night. I wouldn’t say it was worth it to come to Batu Ferranghi unless it’s for a standout resort.
Stayed 2 nights in Feb 2024
Response from Edward on Mar 1, 2024
Dear Samuel,Thank you for sharing your staycation. I would like to profusely apologize for what happened.I am sorry for the noise from the fireworks due to CNY which had affected your sleep experience.Also, regret that resort did not meet your expectations. Thank you for this and I am sorry for what you encountered.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

8/10 Good

Ruby

Traveled with family
Liked: Cleanliness, amenities
Well located hotel on the Batu Ferringhi beach. The property is a bit older and needs some renovations. The breakfast buffet was outstanding with multiple dining options within the hotel as well as within walking distance.
Stayed 4 nights in Feb 2024
Response from Edward on Mar 1, 2024
Dear Ruby,Thank you for sharing your staycation. Very pleased to hear of your enjoyable trip. So glad that you like the location and the buffet breakfast was sumptuous. Your feedback on the resort is noted.We truly value the opinion of our guests that helps us to continually improve.Thanks for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

4/10 Poor

WFMichael

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
1) Was confirmed 2 rooms next to each other at booking but it never happen 2) Check in was 3pm as advertised but received room keys at about 4.30pm and 5pm respectively (2rooms) 3) Was informed by staff that since room keys were delivered late, was offered a late checkout at 1.30pm instead of 12noon. However, we were locked out of bedroom at 12noon. 4) My overall rating for Parkroyal Hotel Resort, Penang….we will not use it again unless no other hotels available in Penang.
Stayed 3 nights in Feb 2024
Response from Edward on Mar 1, 2024
Dear WFMichael,Thank you for taking time to articulate your staycation with us. At the outset I would like to profusely apologize for what happened.I am sorry to know that your request for the rooms to be next to each were not arranged although it was confirmed.Also, regret that you had to wait for your rooms and although the team member had accorded late check out for you, you were locked out at 12 noon.I am sorry that our team member did not reprogram the key to facilitate late check out. Whilst not an excuse, our Resident Manager has been tasked to make the necessary improvements.Thank you for bringing these matters to our attention.The team and I are truly sorry for your observations. If I can be of further assistance, please do not hesitate to contact me. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

SITI MARIAH

Liked: Cleanliness, staff & service, property conditions & facilities
Favourite hotel always .
Stayed 2 nights in Jan 2024
Response from Edward on Jan 31, 2024
Dear SITI MARIAH,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Edward on Jan 31, 2024
Dear Deborah,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

John

Stayed 8 nights in Dec 2023
Response from Edward on Jan 31, 2024
Dear John,Thank you for sharing your recent stay with us. Very pleased to hear of your excellent staycation with our hospitable team.Your kind words will be shared with them. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located within reach of local markets. Staff were very helpful and friendly. Highly recommended for a relaxing family holiday.
Stayed 8 nights in Dec 2023
Response from e on Jan 31, 2024
Dear Paul,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pools, vast breakfast buffet
Our family of 4 stayed here for 3 nights to attend a friend's wedding. Rooms were stylish and seemed relatively recently renovated, with plenty of space. Everything was super clean and housekeeping did a great job every day. Breakfast buffet was a bit overwhelming the first morning we arrived, and they do have a huge sign recommending people come earlier to avoid the peak time. I did see long lines of guests waiting to be seated as the staff were run off their feet, but I guess that's just how it is in a big hotel. Food selection was incredibly wide but the quality of each item was just okay, not amazing and not terrible. I guess that's typical for such a huge buffet. The kids spent pretty much our entire stay at the pools, which they loved. One thing though is that when we arrived at the pools after breakfast we found a lot of the loungers already had towels on them but no one in sight. A staff member said people would come before breakfast, grab pool towels, put them down and then not come back until later. We saw some loungers that had been 'reserved' in this way stay unoccupied for maybe 3 hours! I think the hotel should have a policy that you should only be able to use the loungers if you're actually IN the pool at the time, if not you should have to give it up for other guests. Staff were friendly and helpful, they lent us some sunscreen on the first day as we didn't have any with us. Overall a very nice resort but probably some things could be improved.
Stayed 3 nights in Jan 2024
Response from Edward on Feb 1, 2024
Dear Clara,Thank you for taking time to articulate your stay.So pleased that you had great time and your children had an enjoyable experience at the pool.I am delighted the the service from our team met your expectations and they were hospitable.Your comment on the taste of the food at breakfast will be looked into by our Chef. Thank you for highlighting this to us.Also, I am sorry for the sun loungers that were reserved. This will be looked into.We truly value the opinion of our guests that help us to further improve.Thank you again for staying with us.Kind regards,Edward Edward KollmerGeneral Manager

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort by the beach
The whole experience was awesome. Me and my family were extremely happy throughout our stay. The staff were extremely friendly, polite and professional, from the moment we were greeted upon arrival up to our departure from the resort. The rooms were clean and well maintained, and the hotel had an overall relaxing resort vibe. Housekeeping and the hotel amenities were great and the breakfast spread was good too.
Stayed 3 nights in Dec 2023
Response from Edward on Jan 31, 2024
Dear Tricia,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.So pleased that our team was professional and hospitable.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

4/10 Poor

MEG

Liked: Room comfort
Park Royal Penang
Not so good, hotel room was great ocean view. Check in was good. Service for the pool was non existent- give you a call button for no service, pool area lots of ants and dirt, day beds old and not enough for the amount of people. No drinking in the pool. Wait service in the lounge was terrible, the hallway to the room was absolutely disgusting and smelt terrible. No beach lounges to sit on the beach, the breakfast was good.
Stayed 2 nights in Jan 2024

8/10 Good

Sky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall we enjoyed our stay & will stay here again in the future. However, it wasn’t without negatives. Positives: Evening seafood buffet was outstanding. Breakfast buffet was plentiful even at busiest times. Beds very comfortable. Extra children’s bed was excellent & comfortable. Room was large. Lobby scenic. Rooms cleaned quickly. Activities were numerous. Great NYE party. Little extras such as welcome fruit & chocolates, NYE party bags. Spring rolls best ever. Negatives: Arrived at 3pm after flying through night with our child. Room not ready. We had to wait for 55mins for our room. Front desk staff not welcoming & no apology. When we got to our room housekeeping were still there setting up our extra bed. Had to stand aside waiting for another 10 mins. Then forgot to leave a 3rd towel. One evening we ordered room service from the ITALIAN restaurant. We ordered Spring Rolls, lasagne, gnocchi, margarita pizza, 2 ginger ales, 1 juice. We were told no lasagne so changed to Portabello Pizza. They called 15mins later. No gnocchi, so changed this to ravioli. They called 20mins later. No ginger ale, so changed this to juice. Arrived 15mins later. Missing both pizzas and had a meat pizza instead. Called restaurant and they sent the correct 2 pizzas approx 20min later. Although we had these problems we still very much enjoyed our stay and hope that we can return and the staff will be friendlier. We hope that it was only because it was busy.
Stayed 6 nights in Dec 2023

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Edward on Jan 31, 2024
Dear Farshid,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and were hospitable.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Sharmila

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, beautiful pool, great food and location
This is the second time we've stayed in this resort, previously in 2019. Our family of 4 stayed in the family suite which has a king bed, day bed and pull out trundle for the 4th person to sleep. More than adequate and comfortable. With the trundle bed out, the room is a bit restricted with movement but it more than satisfies our needs as we're out of the room most of the time, or on the balcony. The toiletries provided are nice and replenished daily, as is the bottled water. Rooms are clean and well presented. The facilities in the hotel are nice in terms of the pool, the kid's pool is safe and fun with waterslides and a splashpark, the main swimming pool is beautiful, very clean, well lit for night swimming until 9pm and is well serviced with towels. The F&B service was slow on most days and could take up to 30mins for food to arrive after waiting 15mins to even place our order. The buffet choice is excellent for breakfast and dinner but equally great are the large choice of restaurants and food stalls nearby, all within a 1-10min walk from the hotel on either side of the main entrance. The room for families I would recommend this hotel for families and couples.
Stayed 5 nights in Dec 2023

10/10 Excellent

Fayaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Edward on Dec 31, 2023
Dear Fayaz,Thank you for sharing your recent stay with us. It is a pleasure to know that our team delivered superb service and met your expectations.I will be sharing your positive ratings with the entire team. Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ambience, spacious family room and easy access to beach
Stayed 3 nights in Dec 2023
Response from Edward on Jan 1, 2024
Dear Juliana,Thank you for sharing your stay experience with us. I am delighted everything was good and met your requirements.Your kind review is much appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Edward on Dec 31, 2023
Dear Patricia,Thank you for sharing your recent stay with us. I really appreciate your review on the resort, service and team.So pleased you had an enjoyable time.. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Gregory W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I was a solo traveler, I had a great time at this family and couple oriented hotel. The staff was the best and every need I wanted I got.
Stayed 3 nights in Dec 2023
Response from Edward on Jan 31, 2024
Dear Gregory,Thank you for sharing your recent stay with us. I am delighted all was good and you had an enjoyable time.We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

SHERMIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was greatttt! Such a wonderful resort connected to the beach! The board games and pool table was a great addition and the breakfast had a wide variety and delicious food..
Stayed 1 night in Nov 2023
Response from Edward on Dec 2, 2023
Dear SHERMIN,Thank you for sharing your recent stay with us. I am delighted all was good and you had an awesome time.Great that the board games and pool table was enjoyable too.Also, pleased the food at the resort suited your taste..We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

6/10 Okay

Jen Yee

Stayed 2 nights in Nov 2023

10/10 Excellent

Chiew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs Free activities for adult n kids
Stayed 3 nights in Nov 2023
Response from Edward on Dec 2, 2023
Dear Chiew,Thank you for sharing your stay experience with us. I am pleased you had excellent time and like the the activities organized as well as our friendly team. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Sue

Liked: Staff & service, room comfort
Enjoyable Stay
This was a beautiful resort. We enjoyed our stay, but if there is one thing I might critique, it would be that they could have done better with the suppers. M We ate there once and didn’t eat again we went out to eat, and some of the people that we met said that it used to be better along time ago I guess probably because that chef retired. Another thing is if you could clean the carpets in the hallways or else put new carpet in there that would be even better yet otherwise we had an enjoyable stay.
Stayed 6 nights in Nov 2023
Response from Edward on Dec 2, 2023
Dear Sue,Thank you for sharing your stay experience with us. I am pleased you had an enjoyable time at the resort.Your feedback on the quality and taste of food has been tasked to our Executive Chef to address for improvement. Thank you for bringing this to our attention.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Edward on Dec 1, 2023
Hi,Thank you for staying with us and sharing your experience. I am happy to hear you had an excellent getaway with excellent service.Very pleased that our team was hospitable, and you liked the resort.Your comments mean a lot to us all and helps us to serve better. Thank you for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Resort
Room was fabulous, overlooked the sea and pool. Would highly recommend this Hotel. First time visitor to Penang but will definitely be back again. There is a lot to see and do!
Stayed 7 nights in Nov 2023
Response from Edward on Dec 2, 2023
Dear Heather,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with fabulous room and view.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Looking forward to seeing you again. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

Rozana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Getaway.
Stayed 3 nights in Oct 2023
Response from Edward on Dec 2, 2023
Dear Rozana,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent staycation with superb service from our team members.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 4 nights in Oct 2023
Response from Edward on Nov 1, 2023
Hi,Thank you for sharing your stay experience with us. Very pleased to know of your enjoyable staycation and thank you for your kind ratings.We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Jonathan

Stayed 3 nights in Oct 2023
Response from Edward on Nov 1, 2023
Dear Jonathan,Thank you for sharing your recent stay with us. I really appreciate your review on your stay and our resort.Good to know you enjoyed your stay. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Edward on Nov 1, 2023
Dear Muhammad,Thank you for sharing your recent stay with us. I really appreciate your review and very pleased that the cleanliness in the resort met your expectations.Good to know you enjoyed your stay. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Per

Stayed 1 night in Sep 2023
Response from Edward on Oct 1, 2023
Dear Per,Thank you for sharing your recent stay with us. I really appreciate your review on the resort, service and team.Great that all was good and to your satisfaction.So pleased that the service extended was excellent.This will be shared with the team. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely incredible, They made myself and my young family feel so welcome. The food was also unbelievable. The Premier Suite was beautiful and had amazing beach views. Thanks ParkRoyal Penang, we had the best time
Stayed 4 nights in Sep 2023
Response from Edward on Oct 1, 2023
Dear Michael,Thank you for sharing your stay experience in the resort. Very pleased the overall stay was satisfactory and you had an enjoyable time.I am delighted the facilities, view from the room and service extended suited your requirements.So happy to hear you enjoyed the food too.All your kind reviews will be shared with our entire team.I really appreciate your positive thoughts that helps us to continually strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay despite school holiday crowd
The school holidays made the hotel slightly crowded but it didn't spoil our stay. There were the odd patrons who were unfamiliar with seating arrangements during the buffet breakfast, but the staff handled the situation well. Clean, well managed amenities with professional staff always available to assist. Overall a pleasant stay.
Stayed 2 nights in Aug 2023
Response from Edward on Oct 1, 2023
Hi,Thank you for sharing your stay experience with us. It is a pleasure to know you had an excellent staycation.Great that the service extended met your expectations and all was satisfying.Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with above average standard of food and great service. We dined in Gatuso twice and the staff were excellent
Stayed 3 nights in Aug 2023
Response from Edward on Oct 1, 2023
Dear John,Thank you for sharing this. Great that the service extended superb service that was satisfying.Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Hossein

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good
Stayed 4 nights in Aug 2023
Response from Edward on Aug 31, 2023
Dear Hossein,Thank you for sharing your positive stay experience.It is great that you had an excellent time.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us.Kind regards.EdwardEdward KollmerGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
This is probably the most recently renovated resort at Batu Ferringhi, so its condition is still quite decent. The gym is very spacious and pretty well-equipped for a hotel gym. However, the hotel service was really quite disappointing. We wanted to book a spa session and approached the front desk because the spa was closed for the day. The front desk staff told us that it was not necessary to book and we can just walk into the spa anytime and there'll be availability. When we went to the spa the next morning, they informed us that they were fully booked for that day and the following day. We were quite upset that we couldn't get a spa session during our stay. The bed was quite hard and the pillows were too soft and did not provide any support. Although there was a regular swimming pool and another pool with slides for kids, they were not very big and filled with lots of children most of the time. On a positive note, our room had a nice view of the sea and there were many deck chairs near the beach for hotel guests.
Stayed 2 nights in Aug 2023
Response from Edward on Aug 31, 2023
Hi, Thank you for taking time to share your recent stay experience with us.At the outset I would like to profusely apologize for what you have encountered.I am sorry for the information that was provided by our front office team member regarding the Spa. I understand the upset caused. Following your feedback, our Resident Manager will review with the team how we facilitate Spa reservations and make the necessary improvements. Thank you for bringing this to our attention.Your comments on the bed and pillows are noted.Regret that we did not meet your expectations this time. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. If I can be of further assistance, please do not hesitate to contact me. Kind regards. Edward Edward KollmerGeneral Manager

8/10 Good

Lee Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Edward on Aug 31, 2023
Dear Lee Wei,Thank you for sharing your recent stay with us. Very pleased to hear that your stay was wonderful and you had a great stay-cation.Your review is greatly appreciated and helps us strive to further improve. Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Nawar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Staff and facility were both on point.
Stayed 1 night in Aug 2023
Response from e on Aug 31, 2023
Dear Nawar,Thank you for sharing your stay experience with us.It is a pleasure to know you had an excellent stay-cation with superb service from our team members.Your feedback will be shared with the team to help us to continually strive to further improve.Thanks again for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, except...
The hotel and its facilities are top-notch. The room is spacious and comfortable. The swimming pool is in excellent condition and access to the beach is easy. There is also a large variety of food choices at the breakfast buffet, which included Arabic dishes when we visited. The only complaint I have is the unpleasant smell in the wash basin in the room. This was raised to the front desk. It was the only flaw in an otherwise excellent stay.
Stayed 2 nights in Jun 2023
Response from Edward on Jun 28, 2023
Hi,Thank you for articulating your stay.Delighted that the facilities, room, swimming pool and location of the resort met your expectations.Also, delighted that you enjoyed the sumptuous breakfast too.Your comment on the unpleasant smell at the wash basin has been tasked to our Engineer to address.My apologies for this. We truly value the opinion of our guests that helps us to continually improve.Thank you again for staying with us. Looking forward to your next visit. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

Mohd safwan zaki

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Edward on Jun 28, 2023
Dear Mohd safwan zaki,Thank you for taking time to share your positive stay experience.Delighted to hear you had a great time at the resort. We truly value the opinion of our guests that helps us to continually improve.Thank you again for staying with us. Looking forward to your next visit. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

suyen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good ! We have a great stay !!
Stayed 2 nights in Jun 2023
Response from Edward on Jun 28, 2023
Dear suyen,Thank you for sharing your recent stay. I am pleased that all was excellent during your stay in the resort.Good to know our team was hospitable and the service was superb. Your comments mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. We look forward to your next visit in the future. Kind regards. Edward Edward KollmerGeneral Manager

6/10 Okay

Yan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room smaller than Golden Sand, but more expensive. The air-condition wasn’t well maintain, couldn’t produce cold air.
Stayed 1 night in Jun 2023
Response from Edward on Jun 12, 2023
Dear Yan, Thank you for staying with us and taking time to share your experience.At the outset I would like to apologize for what transpired. I am sorry that the size of the room was not satisfying.We have taken note on your comment regarding the air-conditioning in the room. Thank you for this.This has been tasked to our Chief Engineer to address for improvement. Your comments mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward.Thank you again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Clarice

Stayed 1 night in Jun 2023
Response from Edward on Jun 28, 2023
Dear Clarice,Thank you for taking time to share your positive stay experience.Delighted to hear you had a great time at the resort. We truly value the opinion of our guests that helps us to continually improve.Thank you again for staying with us. Looking forward to your next visit. Kind regards.EdwardEdward KollmerGeneral Manager

4/10 Poor

Kiran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Edward on Jun 12, 2023
Dear Kiran, Thank you for taking time to share your recent stay with us.I really appreciate the review of our guests and regret that we did not meet your expectations this time. Your ratings are noted and we really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Please do not hesitate to contact me if I can further assist. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Gary Chi Hern

Liked: Cleanliness, staff & service, property conditions & facilities
Location and overall child friendliness
Stayed 2 nights in Jun 2023
Response from Edward on Jun 12, 2023
Dear Gary Chi Hern, Thank you for sharing your recent stay experience with us. I really appreciate your review on the resort, team and service extended as well as the location.We truly value the comments from our guests that helps us to serve better. Thank you for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

4/10 Poor

Rick

Traveled with family
Disliked: Staff & service
The room was ok and house keeping staff was nice, efficient and friendly
Response from Edward on Apr 28, 2023
Dear Rick,Thank you for sharing your stay experience with us. I am delighted you the team was efficient, friendly and nice. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Ho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many Eateries and small retail outlets around the hotel. Very convenient.
Stayed 1 night in Apr 2023
Response from Edward on Apr 28, 2023
Dear Ho,Thank you for sharing your stay experience with us. I am delighted you had a superb time in the resort.Also, great to hear our location met your requirement. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

HYUN JUNG

Stayed 2 nights in Apr 2023
Response from Edward on Apr 28, 2023
Dear HYUN JUNG,Thank you for articulating your stay experience with us. I am delighted the cleanliness in the resort met your expectations..Also, very pleased that the Spa and breakfast was satisfactory.Thank you for staying with us. Kind regards.EdwardEdward KollmerGeneral Manager

10/10 Excellent

Laura, Inverness

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail. Beautiful resort
Stayed 2 nights in Apr 2023
Response from Edward on Apr 28, 2023
Dear Laura,Thank you for sharing your stay experience with us. I am delighted you had a superb time in the resort.It is a pleasure to hear your compliments on our resort and attentive team. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Edward Edward KollmerGeneral Manager

10/10 Excellent

Chaang Min Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Check in/out is a breeze.
Stayed 3 nights in Apr 2023
Response from Sures on Apr 8, 2023
Dear Mr Chaang,Greetings from PARKROYAL Penang Resort ! We are pleased to hear that you enjoyed your stay with us and we looking forward to welcome you back for future.