Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from HK

靠近海灘,有很多水上活動,可惜海灘有很多水母,不宜游泳。

Posted Dec 8, 2016
酒店活動很多,雖然很舊,但保養得宜。員工很好。 原本酒店配合我們航班時間,已通知我們可以延長退房。當我在24小時前再次確認退房時間及房車接送,酒店否認有關紀錄。 但我相信酒店是有紀錄的,原因是我們未曾確認房車接載,但在確認後,接載服務已被知道,酒店接載時間剛好就是早前通知我們的延長退房時間。
5 out of 5
by A verified traveler from Kyoto,Japan

とても良かったです!

Posted Dec 1, 2016
ただひたすらゆっくり過ごすのには最高でした! ビーチをながめながらのんびり、暑くなったらプールにつかり、気ままにのんびり過ごしました。 従業員の方もとてもサービス精神旺盛で、気持ち良く過ごせました。
Comment from Hotel Management
Dec 4, 2016 by SLPenang, Hotel Management
Dear mami, Thank you for your feedback. So glad to hear that you had a lovely stay. Looking forward to seeing you again! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 out of 5
by A verified traveler

Great view

Posted Dec 1, 2016
Pros: Hotel location is probably one the best in Penang but one hour drive from the airport.
We stayed 3 nights, room service was excellent, complementary mineral water and fruit offered twice a day. Buffey was average but Grill Restaurant food and service was good.
Comment from Hotel Management
Dec 2, 2016 by SLPenang, Hotel Management
Dear Khursh, We are pleased to hear that you had a wonderful stay. Hope to see you again for another delightful holiday soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from H

휴양하기 좋은 호텔

Posted Nov 28, 2016
시설도 좋고 가격도 싸고... 조식부페도 아주 좋음 근처 나이트마켓, 고급 레스토랑들도 있음 시내랑 멀어 이동시간이 오래걸림
Comment from Hotel Management
Dec 1, 2016 by SLPenang, Hotel Management
Dear cruise, We are happy to know that you had a wonderful stay at our resort. Do come back again soon for another delightful Shangri-La experience. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from Austria

A place to relax

Posted Nov 26, 2016
Pros: A perfect place to relax.
Cons: The beach resort scenary is so beautiful. Something should be done so that swimming in the sea in clear water and without yellyfish is possible!
Location: Visit George Town. Just take the free hotel shuttle.
The Raza wing of the hotel is a perfect place to enjoy and relax. We had a very nice room with a garden looking to the sea. Everything was clean and well arranged. The service impeccable. The garden is a huge well maintained park; a veritable botanic garden. We wondered how a hotel built in the 70ties could be so well maintained. The all inclusive package included breakfast at the Ferenggi grill, the high tea and the happy hour at the Raza lounge. All food was of excellent quality and taste and tempting to eat and to drink more. The Raza swimming pool looks smaller through its oval shape than it is. It is about 25 meters long perfect for your morning exercise. In a nutshell the Raza wing of the hotel is a perfect place to relax.
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Gerhard, Thank you for sharing your feedback with us. We appreciate your comments and hope to welcoming you back to our resort for another relaxing stay again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from Berlin

Bester Service ever im Rasa Wing

Posted Nov 26, 2016
Pros: Der Service.
Location: Direkte Strandlage mit Wassersport, Nachtmarkt, Strandbars für abends (zB das Bora Bora)
Wir hatten für 3 Tage den Rasa Wing mit seinen zusätzlichen "Annehmlichkeiten" gebucht und wurden auch durch die Extras nicht enttäuscht. Insbesondere das ganze Personal ist hier hervor zuheben.Sehr gutes Preis-Leistungsverhältnis ! Hätten auch noch 2 Tage länger bleiben können. Die Anlage ist schön und der direkt vor dem Hotel liegende Strand ist ok. Überlaufen war hier nichts (Ende November, Di bis Freitag). Der Betrieb am Strand auch durch das angrenzende Hotel Golden Sands war gerade richtig. Es ist definitiv kein Familienhotel, zumindest im Rasa Wing.
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Anonymous, Thank you for sharing your wonderful stay experience with us. We are pleased to hear that you had a wonderful stay with us. We hope to see you again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from Homosassa, United States of America

Paradise

Posted Nov 21, 2016
Pros: Just about everything. Perfect.
Location: About an hour from the airport . A shuttle coach will take you from the hotel into a Georgetown but will also drop you off at the Gurney Plaza enroute
Having been in Australia and New Zealand going to chill in Malaysia was the perfect ending to our holiday. We could not have asked for a better hotel for the chill we wanted. This hotel was more than we could have expected as just everything was perfect. The room was beautiful and the room attendant was so attentive and nothing was too much for him. The whole staff throughout the hotel were superb and so courteous and friendly. The variety of breakfast items were plentiful with great chefs to supply your wishes. We would highly recommend this hotel and really hope to go back again soon.
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Jenny, Thank you for sharing your stay experience with us. We are already looking forward to delighting you on your next visit! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler

Batu Ferringi Beach 5* Resort

Posted Nov 20, 2016
We thoroughly enjoyed our 10 night stay at Shangri-La's Rasa Sayan Resort in November 2016. The resort is beautiful with magnificent landscaped grounds. The staff are exceptional and the service second to none!
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Anonymous, It is our great privilege to have you with us. Thank you for your kind comments and choosing Rasa Sayang to be your holiday destination. Hope to see you again on your next visit to Penang! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 out of 5
by A verified traveler from Adelaide, South Australia

Lovely hotel, Rasa Wing is the way to go!

Posted Nov 18, 2016
Pros: Located away from hustle and bustle of Georgetown. Large comfortable rooms, loved the bathtub on the balcony (Rasa Wing). Great room service too.
Cons: Hotel is slightly dated, but very well maintained. I had arranged a later checkout but cleaning staff were knocking on my door to kick me out at 12pm
Location: About 30-45 mins from Georgetown, Uber was the way to go to get around cheaply and conveniently. Beautiful beached and scenery.
Lovely stay at this great hotel. I wish I had more time there, three days was not enough!
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Nath, Thank you for sharing your comments with us. We are pleased to hear that you had an excellent stay at our resort. We apologised for the misunderstanding about the late check out on your departure day and hope to welcome you back soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from Manila Philippines

Rasa Sayang - my second home!

Posted Nov 14, 2016
Location: Not so much of the activity. But i really love the vibe of the hotel.very calm,peacefula nd serene
The room is ex excellent and cozy. I love the element of surprise everyday on the tudung saji ;)
Comment from Hotel Management
Nov 29, 2016 by SLPenang, Hotel Management
Dear Edu Limos, Thank you for your review about your recent stay at our resort. We hope to see you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa