Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

ヘルスクラブの子どもへの対応が非常によい

Posted Aug 26, 2016
キッズクラブが良い。英語はできなくても楽しめる。また子連れでテニスやパットゴルフができるため、プール以外にも家族で楽しめる設備がある。
5 out of 5
by A verified traveler from Melbourne

Great for self indulgent spoiling yourself

Posted Aug 22, 2016
Pros: Being spoiled by the staff. Everyone from the Rasa wing manager Ranjit, to Catherine the breakfast Hostess, and especially Cecile and Chan.
Cons: Not everything was perfect. We found the bed, typically of Asian beds to be a bit to firm, and at breakfast the eggs could have been served hotter.
Location: The beach at Batu Ferringhi is good to look at, but it is not a swimming beach. The night markets are fun, but really, it is all about the resort.
Stayed initially in Garden Wing and then upgraded to Rasa wing. Garden wing room was very nice, excellent buffet breakfast and great view over the pool you see in the brochures and to the beach and ocean beyond. It is as good as it looks. Upgrade to Rasa wing definitely worth the extra however; a la Carte breakfast, lounge access, free mini bar and poolside drinks, daily high tea, and a generously supplied cocktail session including food and beverage between 5.30 and 7.00pm. All of his with staff who went out of their way to make you feel very special.
Comment from Hotel Management
Aug 26, 2016 by SLPenang, Hotel Management
Dear Mal, Indeed, it has been our great pleasure to have you with us. So happy to hear that you had a tremendous stay at our resort. Looking forward to see you again soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 out of 5
by A verified traveler from ipoh

Nice beach front and nice staff

Posted Aug 22, 2016
Excellent place for a break. Their staff are good. Must try their jacuzzi , sauna and chi spa . The swimming pool is clean and nice. For Pokemon go lovers, there are one pokestop and two gymn within the premises !
Comment from Hotel Management
Aug 26, 2016 by SLPenang, Hotel Management
Dear luis, Thank you for your kind feedback! We are glad that you had a delightful experience at Rasa Sayang. We would love to welcome you back for another holiday soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from London

Fabulous Hotel

Posted Aug 21, 2016
Great Hotel Staff and service were excellent. we stayed at the Rasa Wing which had the benefit of Private Adult only Pool, Free afternoon tea and later in the day free canapés . Great holiday.
Comment from Hotel Management
Aug 22, 2016 by SLPenang, Hotel Management
Dear Ashley, Thank you for your comment. We are happy to hear that you had enjoyed your holiday at Rasa Sayang. Looking forward to welcoming you back soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 out of 5
by A verified traveler from singapore

Nice hotel. Beautiful grounds

Posted Aug 20, 2016
Had a great time here. The staff were excellent. Staying in the Rasa wing is really worthwhile. The private Rasa pool is ideal as only adults are allowed so it's always quiet. The only bad part is the beach and the waters are not ideal for swimming.
Comment from Hotel Management
Aug 26, 2016 by SLPenang, Hotel Management
Dear Jee, Thank you for your comments. We are glad that you enjoyed your stay at our resort. We have taken note on the comment regarding the cleanliness of the beach and waters and have highlighted this issue to the council for their attention. We look forward to welcoming you back for another delightful Shangri-La experience. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from f

Fantastic hotel close to amenities

Posted Aug 18, 2016
Upgraded without us asking brilliant Staff very helpful both at check in and out
Comment from Hotel Management
Aug 19, 2016 by SLPenang, Hotel Management
Dear ebrahim, Thank you for sharing your comment. We are pleased to hear about your pleasant stay at our resort. We hope to see you again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler

Posted Aug 18, 2016
ゆったり贅沢に過ごせます。食事も豊富で美味しく、従業員の方々がフレンドリーでありながら丁寧です。 日本語表記はありますが基本は英語対応です。ハイティも満足でした。
Comment from Hotel Management
Aug 19, 2016 by SLPenang, Hotel Management
Dear Anonymous, Thank you for your feedback. We are glad that we have made your stay a memorable one. Looking forward to welcoming you back to Rasa Sayang soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
4 out of 5
by A verified traveler

Beautiful.....unless you need internet

Posted Aug 13, 2016
Pros: The pool at the rasa wing..... and the fact that you could here the waves from the ocean......
Cons: THE INTERNET!!!!
The hotel was gorgeous. Almost faultless. Unfortunately I had to get some work done on the Friday I was there and was unable to send and receive files as the advertised high speed internet was anything but. Staff did try to remedy the situation but it was still unbelievably slow. That is the only complaint I have for this gorgeous hotel.
Comment from Hotel Management
Aug 16, 2016 by SLPenang, Hotel Management
Dear Anonymous, Thank you for sharing your comment with us. We have taken note on your feedback about the speed of our internet which we are gradually improving to enhance the stay experience of all our guests. We look forward to welcoming you back to our resort soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler

EXCELLENT SERVICES, LOCAL TOURS COOL!

Posted Aug 2, 2016
Pros: Tidy and Neat with 5 stars services
Location: Hiking is good in national park; Local tours are good
Local tours great services provided by hotel. The spa and pools are excellent!
Comment from Hotel Management
by SLPenang, Hotel Management
Dear Anonymous, Thank you for your comments. We are pleased to hear that you had a pleasant stay. Do come back to Rasa Sayang soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa
5 out of 5
by A verified traveler from Melbourne

Friendly staff

Posted Jul 26, 2016
Pros: Breakfast buffet. Location. Spa.
Cons: Internet speeds could be improved.
We booked three rooms in the garden wing all with a sea view. The check-in experience was second to none. We received welcome juices and cool towels. Throughout our stay, all staff were friendly - from poolside greetings to fetching extra lemons for in-room dining. The buffet breakfast was one of the best we've experienced, with the waffle and omelette bar a personal highlight. All juices were freshly squeezed. And you even receive a detox juice even before entering the restaurant in the morning. The bar rendered awesome cocktails and had a mouthwatering dessert menu. There was also a mini cake "deli" where fresh cakes were available. The pools were nice and a pool for both children and adults. There was a pool side bar, but sadly it was not a swim up bar. Although there was a breach, we would not recommend swimming as the water is very polluted. The rooms and beds are in great condition, with great bathroom amenities. However, there were signs of wear-and-tear, with window and door seals pealing away. Also, 2/3 of all the cloth lines in the bathrooms were installed up-side-down (remember, we had three rooms). My wife would highly recommend a spa treatment as it was a nice surprise.
Comment from Hotel Management
by SLPenang, Hotel Management
Dear Simon, Thank you for your feedback regarding your recent stay at our resort. We are glad that you had an overall enjoyable stay. It has been our great pleasure to have you with us. We hope to welcome you back for another delightful Shangri-La experience soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa