Apartment/Suite Style Hotel - Room Condition
Posted Feb 2, 2017
Stay in the 2 bedrooms suite for 4 days /3 nights. Overall hotel is okay. Room condition and the staff attitude in handling issue need improvement. First day check in, door in the master bedroom could not open and was being locked inside the room. My husband called the operator/reception for help but no one seem to come. Waited for about 20 minutes, tried to open the door ourselves luckily managed to do so. Imaging if the person locked in the room is a child what will happen. The door could not be opened due to the wooden strip directly under the door loosen and the door was jammed and to open it I and my husband have to use all our strength to push it. Nobody from the hotel seems to care and no one was sent to check on this issue.
2nd issue, could not sleep well in the first night as the air con in the master bedroom water leaking and dripping on the floor. Informed the hotel staff (Reception) next morning on the air con and the door issue. However the door issue was not rectified and air con problem still there on the 2nd night. Informed the hotel staff again on the 3rd day. Sad to say the issues of air con & door are still there on the day we check out.
I have mentioned in the booking to have a room with quite air con as previous stay the air con noise is loud, luck seems to came my way as this time instead of noisy air con I get a water dripping air con..? Hope Chinese saying water is prosperity is true as I got it for 4days of CNY.