Ratings based on 87 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

This should be a 3 star.....

Posted May 30, 2017
We made a quick last minute decision to stay here and we were not disappointed. Yes, the hotel is located right off the freeway, and a very used highway and close to a railroad track. So you may here the truckers at night, driving by, as well as a train. We did hear trains and trucks through the night, but the hotel itself was quiet. No loud door banging or music or kids running down the hall. The room was very clean and the hotel staff was very nice. The rooms DID NOT stink. I am very sensitive to funny smells and odors and didn't smell anything funny. Also, the beds were pretty firm but were soft at the same time. The breakfast was ok. It wasn't fancy. My kids did like it though. Overall, I would stay here again. I wasn't disappointed.
Comment from Hotel Management
May 31, 2017 by The Staff, Hotel Management
The Staff of Hermiston Comfort Inn & Suites is pleased to hear you enjoyed your stay with us. We hope to see you in your future needs.
3 out of 5
by A verified traveler

Noise level too high

Posted May 29, 2017
The hotel and its staff are great. The location is bad. Road noise is apparent day and night. Between the tractor trailers slowing down or speeding up (Right next to a large gas station and interstate ramp) and the local's cars or trucks without mufflers, it was hard to sleep or be in the room relaxing. They should get triple pane Windows. There is nothing around and you have to drive 5 miles to get to restaurants or stores.
Comment from Hotel Management
May 30, 2017 by The Staff, Hotel Management
We would like to Thank You for sharing your thoughts with us about your stay. We are sorry to hear that you did not enjoy your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from J

Good Location

Posted May 23, 2017
Great hotel, especially for the price! Staff was friendly, rooms clean (bathroom vanity/counter really small), beds comfortable, pool clean. Perfect for a nights stay visiting family in the area.
Comment from Hotel Management
May 24, 2017 by Jackie, Hotel Management
The Staff is happy to hear you enjoyed your stay. We hope to see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Casa Grande AZ

Good and clean hotel

Posted May 9, 2017
Pros: Nice Clorox smeller, clean smeller!
Cons: nothing
Location: Great location near to down town
Nice front desk service, accessible parking ,clean hotel!
Comment from Hotel Management
May 24, 2017 by Jackie, Hotel Management
Thank you for your comments. The Staff is happy to hear you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy OR

Nice, but odd

Posted Apr 3, 2017
Pros: Front staff was great, and so was the maintenance staff.
Cons: Not have the truckers be right next to our windows..
Location: It's about 10min from hermiston. other than that... not much. There is a gas station right next to it. So that's nice for snacks
The front desk staff and maintenance staff were amazing. Breakfast was alright. They had an entire page in their welcome binder about safety, like if someone comes to your door call the staff first to make sure it's one of them... Don't walk to your car alone... It was kind of odd, made us think they've had security issues in the past. There is a parking lot in the back that Truckers park in over night and they have a clear view into your rooms, just make sure your shut the curtains. You can hear a soft hum all night from their trucks as well. Room was great, bed was super comfy. When we were about to check out (10:50am) a girl came to our door and when we answered she said "Oh... you haven't left yet? You're still here..." in a snotty tone. So that was rude. She was the only one we had a problem with.
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
Thank you for responding to our survey.
5 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by The Staff, Hotel Management
Thank you for responding to our survey.
1 out of 5
by Jessie

not convient at all

Posted Mar 16, 2017 on Hotels
we had no water in the am and the facility was out in the boondocks away from everything except a gas station
Comment from Hotel Management
Apr 5, 2017 by The Staff, Hotel Management
Thank you for sharing your comments.
3 out of 5
by A verified traveler

Over night stay

Posted Mar 12, 2017 on Hotels
The smell outside this hotel is awful. The pool is the coldest indoor pool I have ever encountered. To much chlorine in pool and hot tub. Staff was not friendly and did not give info at check in like breakfast times, etc. Room was clean, bed was okay. Kids enjoyed hot tub
Comment from Hotel Management
Apr 5, 2017 by The Staff, Hotel Management
Thank you for sharing your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from redmond oregon

Nice place

Posted Feb 26, 2017
Great place for my business there over the weekend hope to be back soon
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
Thank you for your comments. Hope to see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Much nicer than expected

Posted Feb 21, 2017
Pros: Almost everything. It is a nice hotel in good condition, good breakfast, comfortable bedding, and a decent location for people passing through.
Cons: The parking lot doesn't wrap around, and since the hotel was close to full I had difficulty backing out with a trailer.
For the price I expected a lot less, so I was very pleasantly surprised when I walked into the lobby and then into the room. The room was very comfortable and attractively designed, as was the rest of the hotel.
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
Thank you for sharing your comments. Hope you enjoyed your stay.