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Reviews of Holiday Inn Express Pendleton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pendleton, an IHG Hotel
600 Se Nye Ave, Pendleton, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 640 reviews" "
Rating 8 - Good. 215 out of 640 reviews" "
Rating 6 - Okay. 51 out of 640 reviews" "
Rating 4 - Poor. 28 out of 640 reviews" "
Rating 2 - Terrible. 19 out of 640 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Loree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property
Stayed 1 night in Apr 2024

4/10 Poor

Dan

Traveled with partner
Disliked: Amenities, property conditions & facilities
We compared it to the Holiday express the night before in Ely, Nevada. We were very happy with our experience in Ely. Not so in Pendleton, Oregon. The bed seemed very used. The light in the bathroom went out and stayed out. The tv was small and difficult to use. The breakfast was no where as good as the one in Ely. Quite a disappointment for us.
Stayed 1 night in Mar 2024

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The ladies at the front desk were super nice. The distance to downtown was great. In the room, there was a used coffee pod in the coffee maker and the TV/cable wouldn’t work. Found the cable box wasn’t even plugged in. The outlet I tried didn’t work. Had to run it through the lamp plug-in. Even after that, we were only able to get the Weather Channel.
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendliness
Stayed 1 night in Mar 2024

8/10 Good

Stacy

Traveled with partner
Liked: Amenities
Clean, spacious, breakfast, polite staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest Hotel in Pendleton Oregon
Stayed 2 nights in Feb 2024

6/10 Okay

Katie

Stayed 1 night in Feb 2024

8/10 Good

Robert, Bellingham

Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway yet quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fourth time we have stayed here. Convent clean and quiet.
Stayed 1 night in Jan 2024

2/10 Terrible

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for the room on line, and it said there would be a $10 property fee when we check in. That fee isvactually a $100 "incidental" charge, that has to paid on your card, cash not accepted. No mention of it when making reservation.
Stayed 1 night in Jan 2024

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was nice and the service was good too! There were some other guests who were rather loud on our floor, wich was lame, but I suppose it is to be expected. One of those same guests vomited in the parking lot right next to our car, got vomit splash on the car wich was super gross.
Stayed 1 night in Dec 2023

2/10 Terrible

Wendy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is under construction. First room had no toilet, no water. Staff moved us across the hall, room had a full garbage can and hair on the pillow. Night employee had a visitor here and was standing outside with them, so when I called front desk to complain, nobody answered. I've never felt compelled to write a negative review in my life until now. Traveling with kids, holiday inn express is usually a solid choice. Just not this one 😞
Stayed 1 night in Dec 2023

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff . I lost one of my earrings and they found it at the aisle by the room and they called me to let them know they found it . This is our second time there and we definitely will back .
Stayed 1 night in Nov 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was pleasant and very comfortable, we enjoyed ore stay.
Stayed 1 night in Nov 2023

8/10 Good

Raun

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good room for the price.
Clean room and great breakfast. My room seemed a bit dated. The door would not close on its own power. So, I accidentally left it unsecured and went to breakfast. Other than that it was great.
Stayed 1 night in Nov 2023

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old needing updates, this is not the usual standard for holiday inn express. Front desk person not very friendly
Stayed 2 nights in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was not that great, did not get the top floor that I wanted. A hotel worker act like he was confused on how to change the rooms.
Stayed 1 night in Oct 2023

2/10 Terrible

Pam

Traveled with partner
There is no power
Stayed 1 night in Oct 2023

8/10 Good

Julie

Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Eldon

Stayed 1 night in Sep 2023

4/10 Poor

Michelle

Disliked: Staff & service
Staff was rude and unpleasant. Not enough staff. We had a truck and trailer, parked on street, however there was a truck and trailer parked in parking lot, we asked staff why they were allowed to park there. Very rudely, they replied with a bogus answer. They didn’t care. Breakfast starting at 6:30am is too late. Why can’t you all be consistent with other Holiday Express hotels? We stayed at the Holiday Express in Evanston and that was a very pleasant hotel, Breakfast was served at 5:30am. Will not be staying at a Holiday Express again!
Stayed 1 night in Sep 2023

10/10 Excellent

Anna, Bordentown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasure to stay at this location. No surprises. Quiet, clean, efficient staff, wonderful shower and roomy clean bathroom. Breakfast was delicious with numerous choices. I wish all hotels were this welcoming and comfortable. On par with higher priced chains.
Stayed 1 night in Sep 2023

10/10 Excellent

Tereasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and had great service.
Stayed 1 night in Sep 2023

2/10 Terrible

Whitney

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

pernell

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great Continental breakfast. 😊
Stayed 1 night in Sep 2023

10/10 Excellent

Tara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen at the front desk was warm and welcoming as well as efficient.
Stayed 1 night in Sep 2023

8/10 Good

teri

Stayed 1 night in Aug 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overnight stay was quiet and comfortable. Front desk staff was friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were not at the reception desk all times I went by. Had to wait for them to finish there smoking. Yuck. Still smelled like a cigarette. No restaurant near except a terrible sharis. End of road was dusty dirty.
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

John, Boise

Stayed 1 night in Aug 2023

6/10 Okay

Kathy

Traveled with pets
The grass area was good for my dog. My room had a broken window shade and worn out desk chair. The noise from the A/C unit was loud.
Stayed 1 night in Jul 2023

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service
Friendly well qualified staff. Breakfast was the best we have experienced.
Stayed 1 night in Jul 2023

8/10 Good

BRENDA J

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Ruth

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was so friendly and courteous. The view from our room was amazing. The pool was so nice after a long drive. The room was large and we were so comfortable. Everyone was welcoming of our toddler and dog.
Stayed 1 night in Jul 2023

8/10 Good

Tracie

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Lana

Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the one staff member who was running the front desk….and the laundry for the hotel…..she was great!
Stayed 1 night in Jul 2023

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Amity

Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet and convenient to the freeway
Stayed 1 night in Jun 2023

10/10 Excellent

Steven, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023