Maintenance Staff - Above and Beyond
Posted Oct 12, 2016
This is the second time we have stayed here. Both times the room was really nice and the beds very comfortable. My boyfriend wasn't feeling too well so he stayed in the room when I left to go meet my sister and her husband for dinner. When I arrived back at the room, he wasn't there. I saw that he must have gone to the hot tub and proceeded to the pool/spa area and did not find him. Went back to the room for a while then back down to the pool area. He was standing in the hallway just outside there talking with the maintenance man. When he went down there, he had not even gotten to the hot tub when he became violent ill. The maintenance man was right there to help him. He took my guy to the maintenance room, cleaned up the pool area and then made sure that my guy was cleaned up and okay. He asked if he could contact anyone to help and was told that I was not there right then. He stayed with my boyfriend to make sure he was okay and asked if he needed a doctor or anything. He would not let him go back to the room by himself and waited with him until I showed up. I have never had such a caring person show such concern and he went above and beyond. He is truly an exceptional employee. Because of this I will never go anywhere else when I visit my sister. On a scale of 1-10, I would rate this hotel a 15!!!!