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Reviews of Motel 6 Hermison, OR - Umatila

2 out of 5
Motel 6 Hermison, OR - Umatila
635 S. HWY 395, Hermiston, OR

Reviews

6.4
Rating 10 - Excellent. 55 out of 268 reviews" "
Rating 8 - Good. 63 out of 268 reviews" "
Rating 6 - Okay. 70 out of 268 reviews" "
Rating 4 - Poor. 38 out of 268 reviews" "
Rating 2 - Terrible. 42 out of 268 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sheryl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy floors in our unit, beds were not queen as advertised nor were they comfortable, fridge was a joke, could hear people in other units
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 16, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

cindie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were newly renovated. Mostly quiet aside from being on the Hwy. Great park approximately 2.4 miles from the property with 16- acres near a small river with trails for walking or running. Dogs permitted on a leash. TV worked well and had access to HBO. Bed was comfortable with comfortable pillows. Staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 10, 2024
Hi CindieThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Brad

Liked: Staff & service, property conditions & facilities
I’ve came for a Mtb race the last three years. Clean affordable and good location to race and services food etc.little road noise still slept good.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Brad, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 28, 2024
Hi Brooke,Thank you for the excellent review! Maz K.#Team6

6/10 Okay

Savely

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The motel was fine for the most part. The guy managing the motel came in as soon as he could to give me new sheets for my bed thats why i gave a better staff rating. When I came there the room was clean for the most part but the bed sheets and blankets were nasty, full of hair, little bits and pieces, etc.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi SavelyThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my job site and the staff where helpful when i needed it. Thank you!
Stayed 8 nights in Jan 2024
Response from Brand Experience Team on Feb 3, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Verified traveler

Liked: Cleanliness
there was no tissues in the room. I coffee maker would have been nice.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Dennis

Stayed 1 night in Jan 2024

6/10 Okay

James

Stayed 1 night in Oct 2023

8/10 Good

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly and helpful
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Mark, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Really cute & clean. It is an older property so the walls/ceilings are thin! Other than that it was a great stay!
Stayed 9 nights in Sep 2023

10/10 Excellent

Sukhdev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly, but the room had next to no water pressure and no wi-fi. Cell service limited
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 20, 2023
Hi Joseph,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Marly

Stayed 1 night in Sep 2023

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
I needed a room for the night and decided on Motel 6 since I didn't need many amenities. The room was very small, but did have a refrigerator/freezer and microwave. The bed was comfortable, but only one lamp was working in the room, and the overhead light was too bright. The shower was extremely small and the showerhead had very poor pressure.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 7, 2023
Hi Jeffrey,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Parking right out front
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 7, 2023
Hi Janet,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Shaon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and comfortable accommodations.
Staff was excellent! Room was comfortable. Would have liked to have a hairdryer in the room.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Sep 7, 2023
Hi Shaon,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to rest
Good place for a rest stop. Nighttime clerk was excellent. The parking lot is brightly lit at night. Good deal.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 30, 2023
Hi Traveler,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Basic room, clean, some street noise
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 24, 2023
Hi Kevin,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Tammy

Stayed 2 nights in Jul 2023

2/10 Terrible

Steve

Stayed 3 nights in Jul 2023

4/10 Poor

Julie

Traveled with partner
Disliked: Amenities
Nothing
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 15, 2023
Hi Julie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Jason Mario

Liked: Staff & service
Disliked: Property conditions & facilities
Terrible guests next door.
They front desk worker was nice enough, but the guests in the room next door were up partying and playing loud music the entire night, they were still up when we decided to leave at 6am in the morning. I will never stay at this motel again.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 10, 2023
Hi Jason,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Wesley

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was awesome and fun to talk to. General atmosphere is what you would expect from a motel. Neighbourhood around seems ruff, but had a peaceful night. Beds were hard as plywood. The kids ended up waking up early because they were uncomfy and adults were slightly grumpy. Suggestion: have some pillow tops or something that can be thrown on to soften the beds.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 10, 2023
Hi Wesley,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Rodney

Stayed 1 night in Jul 2023

10/10 Excellent

Angelica

Stayed 1 night in Jul 2023

8/10 Good

Martha

Stayed 1 night in Jul 2023

4/10 Poor

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Given wrong room @ check in. They blamed Expedia. Earwig on fridge and toilet. A/C filters were full of dust and fuzzies, light fixture above sink thick with dust as were the baseboards around the bed, the window sills were dirty too. Tub was stained. No coffee maker (they had coffee makers when they were Rodeway Inn a few months ago) no iron or board. It was our fifth stay but first since it became Motel 6. Hoping they can fix it, we’d like to stay again.
Stayed 2 nights in Jul 2023
Response from Jerry on Jul 19, 2023
We apologize for the cleanliness issues and we will pass your concerns on to our housekeeping team so they may pay closer attention to these details. Motel 6 does not allow for coffee makers or irons or hair dryers in the rooms. There are irons and ironing boards and hair dryers at the. desk available. on request. Thank you for. staying with us and we hope to see you again.

6/10 Okay

Darel

Traveled with group
It was a Motel 6. It provided us a no frills place to sleep and shower during our busy race weekend. Beds were comfortable.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

8/10 Good

Kirk

Traveled with family
Liked: Staff & service
Good pricing, fine rooms
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 29, 2023
Hi Kirk,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

DONALD

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreliables
They CXL’D my res and booked me at OYO, a ghetto motel. Rebooked with Travelodge and was charged at OYO ghetto motel.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Apr 19, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Edmond

Liked: Cleanliness, staff & service
Not too bad
I almost cried when I saw the hotel, it looked so fun down! Then I walked into lobby I was pleasantly surprised by the smell and cleanliness. The clerk was very accommodating and showed me room before I checked in after the horrific dirty check in in Nephi. The room was clean, bed somewhat comfortable. It was very noisy to begin with but traffic stopped over night. There was work crew that were yelling and honking horns at 5am which was unfortunate!! I still will not be staying with Motel 6 ever again!! Out of the last 3 trip and using Motel 6 2 were disgusting!!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 13, 2023
Hi Edmond, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Mar 2023

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
I guess it would work iin a pinch
A big portion of the motel is occupied by what looks like laborers, long term. They have bunk beds, busses, the whole works. They allow dogs with a fee but when I went to try and get coffee I was informed that they are not allowed in the office, with an attitude
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 30, 2023
Hi Robert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Accommodations
I have always had a good experience with Motel 6. No carpeting, which means cleaner, to me. The lobby here in Hermiston was exceptionally clean. The only changes I would suggest is coffee makers and coffee in the rooms. The price was better than most, too.
Stayed 1 night in Jan 2023
Response from Nancy Y. on Feb 15, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Dominique

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was clean, and you get what you paid for; but we felt it was expensive for what it was.
Stayed 1 night in Jan 2023
Response from Nancy Y. on Feb 15, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Tammy

Stayed 2 nights in Dec 2022

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, warm, and easily accessible from the parking area.
Response from Nancy Y. on Feb 15, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Customer Service
The customer service at the front desk was incredible. I arrived late and the gentleman checking me in had the heater and lights on in my room. The door locks were frozen on the outside, and the gentleman ensured I could get inside my room without any trouble. He was up late making sure I had a good experience and up early to check me out and had hot coffee ready. I stay in a lot of hotels during my business travels, it's rare to receive this level of customer service.
Stayed 1 night in Dec 2022
Response from Nancy Y. on Feb 15, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022

6/10 Okay

Steve

Liked: Cleanliness
Okay for the $$
Older hotel, clean but In need of some repairs. Bar soap but no shampoo. Ligh blankets bit an extra was in room but wouldn't stay on bed, heater was noisy. Small things but add up. It was a low cost convenient location.
Stayed 2 nights in Oct 2022

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

rosely

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While I loved the Hotel the internet sucked in our room. I had to go outside to get any internet
Stayed 1 night in Sep 2022

10/10 Excellent

Alondraa

Stayed 1 night in Sep 2022

2/10 Terrible

Janis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst place ever. They charged me 180.00 to much.
Stayed 2 nights in Jun 2022
Response from Manager on Jul 2, 2022
Hello Janis, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.