Ratings based on 1,666 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Luckygirl69

Posted Nov 20, 2017
Staff was very friendly and went out of their to provide everything we wanted. Rooms clean. Close to lots of restaurants.
Comment from Hotel Management
Nov 20, 2017 by Jasmine Hunt, Hotel Management
Greetings! Thank you for sharing your compliments with our staff, Luckygirl69. We are overjoyed to hear they went out their way to provide you with excellent service. Please come stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Okay Hotel

Posted Nov 19, 2017
Pros: Close to all the restaurants.
Cons: More fire pits during the winter months (only have 1). May want to spray for roaches had to kill one walking on my ceiling in the room.
Location: Right across the street from plenty of restaurants and they have a nice lazy river pool at the hotel
Hotel is nice and close to everything. Had no problems. Staff is real friendly and helpful. Will stay again.
Comment from Hotel Management
Nov 19, 2017 by Jasmine Hunt, Hotel Management
Hello, John! Thank you for sharing your review with us. We're sorry to hear you only had an okay experience. We are replacing one of our fire pits this week and will get it back in action for the cold nights.We're excited to hear you will stay again! We can't wait to see us.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Very nice hotel right on the beach

Posted Nov 15, 2017
Pros: Location
Stayed there 3 nights off season and had enjoyed it. Warm atmosphere, friendly staff, comfortable bed and great view from the balcony.
Comment from Hotel Management
Nov 16, 2017 by Hillary , Hotel Management
Greetings Maya, Thank you for your feedback and for staying with us. We would love to see you again soon!:)
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Posted Nov 11, 2017
The hotel staff were excellent! ALL were friendly and professional. The nachos in the bar were very good. The refrigerator and iron in the rm both had problems, but were replaced with out hesitation! Overall, a Great Stay!
Comment from Hotel Management
Nov 13, 2017 by Jasmine Hunt, Hotel Management
Hello, Ray and Melind! We're over the moon to hear about the hotel staff's superb service, our nachos (yum!), and how we were able to fix anything that happened during your time. Please come back again soon!
2 out of 5
by A verified traveler from South

Incompetent and insolent staff

Posted Nov 9, 2017
Pros: At the beach
Cons: Staff
Incompetent staff can not even put a call through to room, when instructed to do so, as an important reason for your stay. Staff informed a caller and a visitor that they had no one under my name, as a guest. A snarky staff member informed me that they could not even confirm to me, if I was a guest, standing in front of them, when telling them my name and room number. Two different "managers" stated that they would respond to my complaints and "investigate the tapes", neither have yet followed up. Beautiful location, staffed by those that are in no way interested in the performance or reputation of the facility. Worthy of my sharing my experiences with those of whom I have influence, both professionally and otherwise. I will truly do my best to see no one else or their group have the same experience at this failing business.
Comment from Hotel Management
Nov 14, 2017 by Hillary , Hotel Management
Greetings Mike, We apologize for the experience you had while staying with us. Our goal is to always provide exceptional service for all our guest and we are sorry we fell short this time. We will definitely share your feedback with our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterford Wisconsin

Wedding weekend/mini vaca

Posted Nov 7, 2017
We had a Pensacola wedding that weekend and decided to turn it into a mini vacation which was great. We had perfect weather from the second day til we regrettably had to leave. Thx
Comment from Hotel Management
Nov 8, 2017 by Hillary , Hotel Management
Greetings, We value your feedback and hope to see you again soon!:)
4 out of 5
Recommended
for Everyone
by A verified traveler from Dalton, GA

Nice hotel, close to everything

Posted Nov 6, 2017
Pros: We had an ocean view room. It is within walking distance to many restaurants, bars, beach, and shopping.
Cons: Update the rooms
Location: Restaurants-Flounders, Hooters. Off the island-Sam's Seafood, McGuire's Bars-Sandshaker, Captin Fun's Shopping-Alvin's Island, Waves
I was pleased with this hotel. It is an older hotel and the rooms are the last to update. They have a Lazy River, Restaurant and Bar. The lobby has been redone along with all of these things, but the rooms are a little on the rough side-the fridge looked like it had been kicked numerous times and the wooden bathroom fixtures were worn. The maids came one day and didn't make up the bed or mop the floor in the bathroom. The next day everything was done, except the floor wasn't mopped. Overall, this was a nice place to stay.
Comment from Hotel Management
Nov 8, 2017 by Hillary , Hotel Management
Greetings, Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Came in for one night

Posted Nov 1, 2017
Accommodations were perfect and what a great view. Staff was excellent.
Comment from Hotel Management
Nov 2, 2017 by Hillary , Hotel Management
Greetings, We value your feedback and thank you for staying with us! We would love to see you again soon!:)
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is very nice and quite!

Posted Oct 27, 2017
Pros: Everything
Cons: The restaurant. It was not very good food.
Location: It is in a nice location because you can walk around and have lunch and dinner outside the hotel. The food in the hotel is not very nice.
I have just one complain to this package from Expedia. The Airport Fort Walton Beach (VPS) is very very far from the hotel. It takes an hour by car and also the shuttle is very expensive $100.00 dollars on way and $100.00 for the next one. I think you can work with the other airport, the one in Pensacola Airport. Thank you so much and I hope I can continue working in the future with your services. Kind regards, Silvia Olmos.
Comment from Hotel Management
Nov 8, 2017 by Hillary, Hotel Management
Greetings, We value your feedback and hope to see you again!:)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017
It was a nice place to stay ! All staff was very helpful !
Comment from Hotel Management
Oct 24, 2017 by Hillary , Hotel Management
Greetings, we are happy to hear you had a great stay with us! I will be sure to pass on your kind words to the staff!:) We hope to see you again soon.