Ratings based on 397 Verified Reviews

2.5 out of 5
41% of guests recommend
2.6 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Jun 4, 2018
Came in every day after a long 13 hour work day to a clean room, with clean towels and rags. Never a day where things were left messy.
Comment from Hotel Management
Jun 12, 2018 by Amy, Hotel Management
Dear Guest Thank you for taking the time to complete our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the service we provide and we are so glad you enjoyed your stay. We are looking forward to provide you the same pleasant accommodation and service the next time you are in Pensacola. Kind regards, General Manager Americas Best Value Inn & Suites, Pensacola
2 out of 5
by A verified traveler

Posted May 29, 2018
The hotel was very subpar - the room had an extreme musty odor that practically knocked you over when you entered - sign of toxic mold. Anyone with health concerns should not consider this hotel.
Comment from Hotel Management
Jun 15, 2018 by Amy, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Americas Best Value Inn & Suites. Allow me to apologize on behalf of our entire team, for failing to exceed your expectation. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. We sincerely appreciate your feedback and hope you will give us another chance to provide you with superior service and accommodation on your next visit to Pensacola. Kind regards, General Manager Americas Best Value Inn & Suites, Pensacola
5 out of 5
by A verified traveler

Posted May 29, 2018
Comment from Hotel Management
Jun 12, 2018 by Amy, Hotel Management
Dear Guest Thank you for taking the time to complete our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the service we provide and we are so glad you enjoyed your stay. We are looking forward to provide you the same pleasant accommodation and service the next time you are in Pensacola. Kind regards, General Manager Americas Best Value Inn & Suites, Pensacola
1 out of 5
by A verified traveler

Terrible check in and terrible room

Posted May 26, 2018
Terrible check but the shower didn’t work the bed was broken toilet leaked and was called lairs when addressed.
Comment from Hotel Management
Jun 15, 2018 by Amy, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Americas Best Value Inn & Suites. Allow me to apologize on behalf of our entire team, for failing to exceed your expectation. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. We sincerely appreciate your feedback and hope you will give us another chance to provide you with superior service and accommodation on your next visit to Pensacola. Kind regards, General Manager Americas Best Value Inn & Suites, Pensacola
0 out of 5
by A verified traveler from Mississippi

This traveler left a rating score only Posted May 22, 2018
2 out of 5
by A verified traveler

Hotel was close to the bay and the airport

Posted Apr 24, 2018
The ice machine didn't work and the majority of the hotel was or looked under construction.
Comment from Hotel Management
May 2, 2018 by Ami, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Americas Best Value Inn & Suites. Allow me to apologize on behalf of our entire team, for failing to exceed your expectation. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2018
Very nice we just stayed a night but it was clean n comfy. Would recommend
Comment from Hotel Management
May 13, 2018 by Amy, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are looking forward to provide you the same pleasant accommodation and service the next time you are in Pensacola. Kind regards, AMI PATEL MANAGER
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap room adequately close to everything

Posted Mar 12, 2018
The room and hotel are definitely have seen better days and are past their heydays as the ultimate in accommodations as they surely once were. As such, the room was much larger than is usual nowadays, which is a real plus. The room was a bit dark and needs more or brighter lighting and the bathroom could use some attention for minor fixes. For all the wear and tear that the room has surely seen, it was kept up and kept in order. We received adequate service for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2018
The carpet was a little dirty but not too bad. Tje mattress was worn down. It was okay for a nights rest. The receptionist was very friendly.
Comment from Hotel Management
Apr 30, 2018 by Ami, Hotel Management
Dear GUEST, Thank you for taking the time to complete our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Ok. Good for a quick night stay. Nothing over the top
Comment from Hotel Management
Jan 8, 2018 by AMI PATEL, Hotel Management
Thanks for staying with us. We appreciate your feedback!