Dear Andy, thank you for sharing your experience with us! We're delighted to hear that you loved your stay overall. We apologize for the issue with the cleanliness of the floors; rest assured, we'll handle this promptly with our housekeeping team to ensure that future guests do not encounter similar issues. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!Best Regards,Guest Experience TeamSweet Dream Inn

Dear Rebecca, we're sorry to hear that your experience at our property did not meet your expectations. We strive to provide all our guests with a comfortable and pleasant stay, and it's disappointing to learn that we fell short during your visit. We appreciate your feedback and will use it to improve our services and facilities. If you have any specific concerns you'd like to handle or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Mustafa, thank you for your feedback! We're glad to hear that you had a pleasant experience during your stay with us. If there's anything specific you particularly enjoyed or any areas where you feel we could improve, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future!Best Regards,Guest Experience TeamSweet Dream Inn

Robert,Thank you for your feedback. The refundable deposit is posted to across all third party platforms. It is an incidental fee collected to ensure no one smoke in the room and nothing is damaged. I'm sorry that this was an inconvenience for you.

Dear Kevin, we apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback has been noted, and we will take immediate steps to handle the cleanliness issue and explore options for providing additional lighting choices in our rooms. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out. Best Regards,Guest Experience TeamSweet Dream Inn

Good Morning,Thank you for your feedback so happythat your stay with us was up to your standard.

Good afternoon,Thank you for you valuable feedback. We will try our best to use less cleaner supply. You are greatly appreciated.

Good Morning Harriet ,We are please that you enjoyed your stay .

Dear Natalie, thank you for sharing your positive experience with us! We're thrilled to hear that Tash and our housekeeping staff made a memorable impression on your stay. Providing personalized and inviting service is a top priority for us, and we're delighted that they were able to make your experience special. Your kind words are truly appreciated, and we will make sure to recognize Tash and our housekeeping team for their outstanding efforts. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Good Morning Thank you for your feedback and we are happy that you enjoyed your visit with us and is looking forward to seeing you again.

Good morning AngelaThank you for staying with us and please come again.

Good MorningThank you for staying with us and we appreciate thegreat reviews.

Good morning,Sharon we are so grateful for this review. Thank you for your kind words. Thank you for taking notice of the work we put forth to make this a great experience for each guest. We hope to continue our relationship with you. See you soon.

Dear William, we're deeply concerned to hear about your strong dissatisfaction with your experience at our establishment. Your feedback is alarming, and we take such comments very seriously. Please know that we will immediately investigate this matter with our team and take appropriate action. It is our priority to ensure the safety and well-being of all our guests and to provide a welcoming environment. We understand the severity of your comments and would appreciate the opportunity to discuss this matter further with you. We hope you will consider reaching out to us directly so we can handle your concerns promptly.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Amya, thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the less-than-positive interaction with our front desk staff. Providing excellent and friendly service is our top priority, and we regret that your experience did not meet your expectations. Your feedback is valuable, and we take it seriously. We'll review this matter with our team to ensure we provide a consistently positive and welcoming experience for all our guests. If there's anything specific you'd like to share or discuss further, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Aaron, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience TeamSweet Dream Inn

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Paul, thank you for sharing your experience. We're glad to hear that you found the property clean and in a convenient location. We apologize for any inconvenience you experienced with the TV channels and the Wi-Fi. Your feedback is valuable, and we will work to handle these issues to improve the overall guest experience. If your travels bring you back to our area, we hope to provide you with a better stay in the future. Safe travels! Best Regards,Guest Experience TeamSweet Dream Inn

Thank you for staying with us. We are sorry to hear that you experienced issues while staying here. We will continue to implement changes so that our guest are completely satisfied. Thank you for letting us know!

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hi Edward, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize that our housekeeping team did not clean all aspects of your room to our usual standard. We will make them aware of this and see to it that our staff does a better job of cleaning the floors moving forward. For future travels, kindly note that our front desk is always available to resolve your concerns right away, so please do not hesitate to let them know if there is ever something that needs to be addressed. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Vicki, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Sweet Dream Inn many more times in the future.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Charles, Thank you for your review. We value your continued patronage and hope your stay was pleasant and restful. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the disappointment you describe with the expectation of a chair in the room, and we regret any inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Despite this, we appreciate you telling us that our accommodation met your expectations for the price, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Joseph, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your comments to management for review. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issues you have highlighted with the sink and toilet. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Michael, Thank you for your review. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it sounds like our accommodation met your expectations for the price, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Lonnie, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. Sorry to hear that our supply of towels did not meet your requirements entirely. We regret any inconvenience caused and appreciate the opportunity to improve future guest satisfaction. Despite this, we are happy to know that you had a good stay and will book again, and we hope to delight you with an even better stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Mitesh, Thank you for the positive rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Thanks for your feedback. We look forward to seeing you in the future.

Hi Michael, We are sorry to hear that you did not have a wonderful stay with us. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously, and we will ensure that our staff is aware of your impression and see to it that we provide better customer service moving forward. Furthermore, we will make the needed adjustments to our cleaning protocols to avoid the chemical smell in the rooms in the future. It is noticeable that the fact that you were charged 25 for incidentals has upset you, but charging for incidentals is a common practice in the hospitality industry. We hope this information is helpful, and we wish you nothing but pleasant travels ahead.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Michael, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Carmen, We are disappointed to hear that you did not have a wonderful stay with us. We regret the odor issue you experienced in the room, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will address this with our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. We apologize that we were unable to move you to another room to make your stay as comfortable as possible. We are a busy property and maintain a high occupancy level. Sounds like our business levels did not allow us to switch rooms in this case, and we hope you understand this depends on room availability and occupancy. Thank you for considering our accommodation for your stay in Pensacola and taking the time to post your review. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Hi Steven, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Radostin, Thank you for the positive rating. We are glad that you found our accommodation clean and well-maintained, and we hope your stay was relaxing and you had a good night's sleep at our property. We do apologize if the location of our property did not particularly appeal to you, but it does offer many advantages as a base in this area. We trust that the positives of your stay outweighed any downsides, and we hope to welcome you back when you return to Pensacola.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Jaime, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for the positive rating. We are glad that you found the room clean and the bed comfortable, and we hope your stay was relaxing and you had a good night's sleep at our property. Sorry to hear that our hotel was not in an area that was entirely to your liking. Our guests usually love our location, as it is such a good base for exploring the city. We trust that the positives of your stay outweighed any downsides, and we hope to welcome you back when you return to Pensacola.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Manuel, Thank you for the positive rating. We are glad that you found our staff friendly, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hey Brenda, Thank you for the positive rating. We are glad that you found our accommodation peaceful and comfortable, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We appreciate you recommending our hotel to prospective guests, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We do apologize for the lack of clarity on the weight limit for dogs, and we appreciate you sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we have alerted our team to your comments to ensure such information is better communicated with our guests. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Hi John, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We regret any disappointment with the accommodation and would like to know more about how we can make your next stay with us enjoyable. Sorry to hear that you had audibility issues while communicating with our reception staff. We sincerely apologize for this and thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience TeamSweet Dream Inn

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Thank you so much for the 10 out of 10 rating. We hope to see you in our near future. It was our pleasure.

Hi John, We are sorry to hear that you chose not to stay with us recently. Our guests' safety and security are our top priorities, and we have measures in place to ensure all our guests feel safe and secure at our property, so your comments are surprising. We would like to know in more detail about your insecurities so we can take corrective measures for your future visits. Thank you for considering our accommodation for your stay in Pensacola and taking the time to post your review. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.Best Regards,Guest Experience TeamSweet Dream Inn