All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good value. One bed was softer than the other. Bathroom very clean. Breakfast ok. Friendly staff.
Jay
Stayed 2 nights in Apr 2024
Response from Fran Wiggins on Apr 8, 2024
Good Afternoon,Thank you so much for your feedback. We are happy you enjoyed your stay with is. We look forward to your next visit to Pensacola. Have a great week!
Not the newest hotel in town but still in decent shape. I think they are renovating because our room felt fresher, new flooring, remodeled bathroom etc. The best part was the staff. Every staff person I saw talked to me and were very friendly. Great staff.
Edwin
Stayed 2 nights in Mar 2024
Response from Fran Wiggins on Mar 12, 2024
Good afternoon,Thank you so much for your feedback. We are happy your enjoyed your stay with us. We hope to see you again.Have a great day!
6/10 Okay
April
Mar 1, 2024
April
Stayed 2 nights in Feb 2024
Response from Fran Wiggins on Mar 21, 2024
Thank you so much for your feedback. We hope to see you again.Have a great day!
8/10 Good
Alberto
Feb 27, 2024
Alberto
Stayed 2 nights in Feb 2024
Response from Fran Wiggins on Mar 3, 2024
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Have a great day
Your reservation was for two days. We don't have any reports of any issues with your room during your stay. Please remember when you stay at any hotel and you are not happy with you room, please report it to the front desk. Our goal is to make everyone stay as comfortable as if you were at home. We would have like the opportunity to make your stay comfortable Please remember to report any issues with your hotel room to the front desk. We hope you have a great day.
10/10 Excellent
Jody L
Dec 12, 2023
Jody L
Stayed 3 nights in Dec 2023
Response from Fran Wiggins on Jan 25, 2024
Thank you so much for your wonderful feedback. We are so happy to hear you enjoyed your stay with us. We look forward to your next visit.
The breakfast was good. The front desk attention was always great. Housekeeping ... not great. All they did was make the beds. Sheets never changed and bathroom never cleaned .... just towels replaced, room never vacuum. The view was a run down trailer...not pleasant.
Luz-Selenia
Stayed 5 nights in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Good Afternoon,Thank you so much for your feedback. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests. I assure you that I will forward your concerns to our management team.
Super comfortable! Bed was great, pillows were cozy. Bathroom had a night light, and lamp had a dimmer that was just right. Lots of plugs and USB ports for all of our devices. Continental breakfast was really good. Furnishings weren’t particularly fancy but I was very pleased with our stay.
Hallie
Stayed 1 night in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Good Morning,Thank you for your feedback. We are happy to hear your enjoyed your stay with us. We hope to see you again.Have a great day!
Floors were filthy. Room was small. Construction all around. One working ice machine in the whole building.
Janet
Stayed 2 nights in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Thank you very much for choosing Comfort Inn Pensacola Florida, for your accommodation needs in Pensacola. I want to apologies for not being able to meet your satisfaction on overall stay at our hotel. I'm writing to thank you for taking the time to write the review concerning your stay at our hotel. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests. I assure you that I will forward your concerns to our management team so that appropriate long term solution can be implemented.
This was a lovely, clean room. Everything was pleasant, the breakfast was delicious, and the staff was pleasant and welcoming. I will definitely stay here again when I return to Pensacola!
Barbara
Stayed 2 nights in Nov 2023
Response from Fran Wiggins on Nov 10, 2023
Good afternoon,Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again. Have a great weekend.
Our destination was New Orleans. This Comfort Inn is a perfect location for us. All staff is friendly and answers any questions we have. The breakfast is great and the coffee starts our day!
robert
Stayed 1 night in Oct 2023
Response from Fran Wiggins on Nov 5, 2023
Good Afternoon,Thank you for your feedback. We are so happy to hear your enjoyed your stay with us. We hope to see you again. Have a great day!
My room was spotless and the pillows were especially comfortable. The breakfast had a good variety of hot and cold options. The coffee could have been better.
Verified traveler
Stayed 3 nights in Oct 2023
Response from Fran on Oct 23, 2023
Good Afternoon,Thank you so much for your feedback. We are happy you enjoyed your stay with us. We do hope to see you again. Have a great week!
Very comfortable hotel with very attentive staff - very friendly and made us feel welcomed. The breakfast was much more than we expected, and very tasty. Something for everyone in the family. The lemon infused water being available in the lobby 24/7 was very comforting and tasty. Thanks so much. :)
Richard
Stayed 2 nights in Oct 2023
Response from Fran Wiggins on Oct 9, 2023
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. I'm glad our staff made you and your family comfortable during your stay.
It’s an older hotel but the staff was extremely nice, breakfast was fine & room was comfortable & clean. It’s in a very quiet area so that was a plus as well. No complaints.
Angel
Stayed 2 nights in Sep 2023
Response from Fran Wiggins on Sep 7, 2023
Thank you so much for your feedback. We are so happy that you enjoyed your stay with us. We hope to see you again. Have a great day!
I don't understand how this hotel has the rating it has. I wasn't impressed at all. It older with I guess new paint. The room had a weird smell. The toilet didn't want to flush. The shower was dirty, with hair in it. Thankfully I checked in at 12am and was too exhausted from the six hour drive to complain. I will never stay here again
Shenela
Stayed 1 night in Aug 2023
Response from Fran Wiggins on Aug 28, 2023
Thank you so much for your feedback. We apologize that you were not satisfied with the cleanliness of your room during your stay. This is not the kind of experience we want our valued guests, like you, to have. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Choice Hotels standards. We hope for another chance to have you as our guest.
Thank you so much for your feedback. We are happy you enjoyed you stay with us. We hope to see you again. Have a great day!
6/10 Okay
Mesfer
Aug 18, 2023
Liked: Cleanliness, staff & service
The hotel was old and staff unfriendly
Mesfer
Stayed 11 nights in Aug 2023
Response from Fran Wiggins on Aug 18, 2023
Thank you so much you feedback. We apologize you didn't enjoy your stay with us. Our goal is to start renovating this year. This is the first I have heard the staff being unfriendly, we apologize you experience that. Have a great day.
6/10 Okay
Sharon
Aug 13, 2023
Liked: Staff & service
Sharon
Stayed 6 nights in Aug 2023
Response from Fran Wiggins on Sep 2, 2023
Thank you so much for your feedback. We appreciate you staying with us. Have a great day.
Our check in was fast and the guy was extremely professional and helpful. Beds were VERY comfortable. Room was clean. Not impressed with the coffee in the room or at the breakfast, but I do love my coffee so maybe it’s just me… Nice convenient food pantry items if you need meds or food. Overall it was perfect for our one night stay.
Cecil
Stayed 1 night in Aug 2023
Response from Fran Wiggins on Aug 6, 2023
Thank you so much for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again. Have a great day.
10/10 Excellent
David
Aug 2, 2023
David
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Aug 28, 2023
Thank you so much for your feedback. We hare happy you enjoyed your stay with us. We hope to see you again. Have a great day.
Thank you for your feedback. We would like to know the issues you had with your stay.
2/10 Terrible
Marvin
Jul 31, 2023
The hotel is in a bad neighborhood and the rooms are outdated and overpriced. The shower wouldn’t drain so you had to stand in water to shower. Yellow stains on the bed covering so I had to purchase a sleeping bag just to lay on bed. I was very disappointed in expedia and will look elsewhere for rooms . The condition the room was in I deserve a full refund and expect expedia to refund me !!!
Marvin
Stayed 3 nights in Jul 2023
Response from Fran Wiggins on Jul 31, 2023
Mr. Dew,I spoke with you just three hours ago and none of this information was said to me on the phone. You said that you left early 2am due to the noise at the hotel. And you had a 13 hour drive home. Your reservation was for three nights, you never reported any issue with your room while we spoke on the phone. If the conditions were as bad as you said in your review. Why did you stay three nights? Fran
Great stay, staff very good, and let us keep our broken-down vehicle in their lot until we could get it the next day. Slept great too, and the breakfast staff noticed my orange juice from dispenser was watered down, and brought me a fresh cup.
Rodney
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 27, 2023
Good afternoon , thank you for your kind review , we are as happy we could help with holding vehicle until you could get....
The stay was good until I last day me and my family did not get much sleep because someone children were running down the hall at 11:30 pm while we were trying to sleep. Other than that the hotel was great.
Raqueisha
Stayed 3 nights in Jul 2023
Response from Fran Wiggins on Jul 24, 2023
Thank you for your feedback. We apologize about the children. We had a large group this weekend. We hope to see you again.
This place was a dump! Only thing missing was roaches!
JRandy
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 16, 2023
We hate to hear that you didn't enjoy your stay with us. We would like to know why our hotel is a dump. I have never heard anyone refer to this hotel as a dump. Hope to hear from you soon, Have a great day.
6/10 Okay
Alicia
Traveled with family
Jul 15, 2023
Liked: Staff & service
Disliked: Cleanliness
Friendly staff. Air didn’t hardly work, smelled like mold and tub had mold/mildew.
Alicia
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 15, 2023
Thank you for your feedback. We apologize about the issues you had with the air and bathtub. We hope you have a great day.
2/10 Terrible
Katheryn
Jul 13, 2023
Katheryn
Stayed 4 nights in Jul 2023
Response from Fran Wiggins on Aug 3, 2023
Thank you for your feedback. We apologize you didn't enjoy your stay with us.