Room, 1 King Bed, Accessible, Non Smoking | View from room
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Reviews of Comfort Inn Pensacola - University Area

2.5 out of 5
Comfort Inn Pensacola - University Area
8080 N Davis Hwy, Pensacola, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 456 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. One bed was softer than the other. Bathroom very clean. Breakfast ok. Friendly staff.
Stayed 2 nights in Apr 2024
Response from Fran Wiggins on Apr 8, 2024
Good Afternoon,Thank you so much for your feedback. We are happy you enjoyed your stay with is. We look forward to your next visit to Pensacola. Have a great week!

10/10 Excellent

Re-Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have the most comfortable beds.
Stayed 1 night in Mar 2024
Response from Fran Wiggins on Apr 5, 2024
Good afternoon,Thank you so much for your feedback. We are happy that you enjoyed your stay with us. Have a great weekend!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fran Wiggins on Apr 4, 2024
Good Afternoon.Thank you so much for your feedback. We are delighted you enjoyed your stay with us. See you next time! Have a great weekend!!

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Fran Wiggins on Mar 16, 2024
Good Afternoon,Thank you so much for your feedback. We are happy your enjoyed your stay with us. We hope to see you again. Have a great day!

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the newest hotel in town but still in decent shape. I think they are renovating because our room felt fresher, new flooring, remodeled bathroom etc. The best part was the staff. Every staff person I saw talked to me and were very friendly. Great staff.
Stayed 2 nights in Mar 2024
Response from Fran Wiggins on Mar 12, 2024
Good afternoon,Thank you so much for your feedback. We are happy your enjoyed your stay with us. We hope to see you again.Have a great day!

6/10 Okay

April

Stayed 2 nights in Feb 2024
Response from Fran Wiggins on Mar 21, 2024
Thank you so much for your feedback. We hope to see you again.Have a great day!

8/10 Good

Alberto

Stayed 2 nights in Feb 2024
Response from Fran Wiggins on Mar 3, 2024
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Have a great day

4/10 Poor

Alexis

Disliked: Cleanliness, property conditions & facilities
I’m never coming back to this property at all
Stayed 2 nights in Feb 2024
Response from Fran Wiggins on Mar 3, 2024
Your reservation was for two days. We don't have any reports of any issues with your room during your stay. Please remember when you stay at any hotel and you are not happy with you room, please report it to the front desk. Our goal is to make everyone stay as comfortable as if you were at home. We would have like the opportunity to make your stay comfortable Please remember to report any issues with your hotel room to the front desk. We hope you have a great day.

10/10 Excellent

Jody L

Stayed 3 nights in Dec 2023
Response from Fran Wiggins on Jan 25, 2024
Thank you so much for your wonderful feedback. We are so happy to hear you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fran Wiggins on Dec 10, 2023
Thank you so much for your feedback. We are happy to hear your enjoyed your stay with us. We hope to see you again.Have a great day!

6/10 Okay

Christina

Traveled with family
Liked: Staff & service
Hotel was a bit outdated the carpet was dirty and the toilet was really low to the ground.
Stayed 2 nights in Nov 2023
Response from Fran Wiggins on Nov 30, 2023
Good Afternoon,Thank you so much for your feedback. We are currently remolding the hotel rooms and bathrooms. We hope to see again. Have a great week.

10/10 Excellent

Nazly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Fran Wiggins on Nov 19, 2023
Good Morning, Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again. Have a great day

10/10 Excellent

Mary, Colleyville

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Fran Wiggins on Nov 15, 2023
Good Morning,Thank you so much for your feedback. We are happy you enjoyed your stay with us. We hope to se you again.Have a great day

8/10 Good

Luz-Selenia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was good. The front desk attention was always great. Housekeeping ... not great. All they did was make the beds. Sheets never changed and bathroom never cleaned .... just towels replaced, room never vacuum. The view was a run down trailer...not pleasant.
Stayed 5 nights in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Good Afternoon,Thank you so much for your feedback. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests. I assure you that I will forward your concerns to our management team.

10/10 Excellent

Hallie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Super comfortable! Bed was great, pillows were cozy. Bathroom had a night light, and lamp had a dimmer that was just right. Lots of plugs and USB ports for all of our devices. Continental breakfast was really good. Furnishings weren’t particularly fancy but I was very pleased with our stay.
Stayed 1 night in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Good Morning,Thank you for your feedback. We are happy to hear your enjoyed your stay with us. We hope to see you again.Have a great day!

6/10 Okay

Janet, Cumming

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Floors were filthy. Room was small. Construction all around. One working ice machine in the whole building.
Stayed 2 nights in Nov 2023
Response from Fran Wiggins on Nov 12, 2023
Thank you very much for choosing Comfort Inn Pensacola Florida, for your accommodation needs in Pensacola. I want to apologies for not being able to meet your satisfaction on overall stay at our hotel. I'm writing to thank you for taking the time to write the review concerning your stay at our hotel. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests. I assure you that I will forward your concerns to our management team so that appropriate long term solution can be implemented.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely, clean room. Everything was pleasant, the breakfast was delicious, and the staff was pleasant and welcoming. I will definitely stay here again when I return to Pensacola!
Stayed 2 nights in Nov 2023
Response from Fran Wiggins on Nov 10, 2023
Good afternoon,Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again. Have a great weekend.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pensacola Stop Over
Our destination was New Orleans. This Comfort Inn is a perfect location for us. All staff is friendly and answers any questions we have. The breakfast is great and the coffee starts our day!
Stayed 1 night in Oct 2023
Response from Fran Wiggins on Nov 5, 2023
Good Afternoon,Thank you for your feedback. We are so happy to hear your enjoyed your stay with us. We hope to see you again. Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fran Wiggins on Nov 3, 2023
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again. Have a great weekend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
My room was spotless and the pillows were especially comfortable. The breakfast had a good variety of hot and cold options. The coffee could have been better.
Stayed 3 nights in Oct 2023
Response from Fran on Oct 23, 2023
Good Afternoon,Thank you so much for your feedback. We are happy you enjoyed your stay with us. We do hope to see you again. Have a great week!

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly employees. good food.
Stayed 2 nights in Oct 2023
Response from Fran Wiggins on Oct 14, 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again.Have a great day

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Pensacola :)
Very comfortable hotel with very attentive staff - very friendly and made us feel welcomed. The breakfast was much more than we expected, and very tasty. Something for everyone in the family. The lemon infused water being available in the lobby 24/7 was very comforting and tasty. Thanks so much. :)
Stayed 2 nights in Oct 2023
Response from Fran Wiggins on Oct 9, 2023
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us. I'm glad our staff made you and your family comfortable during your stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable
Stayed 2 nights in Sep 2023
Response from Fran on Oct 27, 2023
Good afternoon,Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again.Have a great weekend!

10/10 Excellent

Takecha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The staff was very friendly and very knowledgeable.
Stayed 2 nights in Sep 2023
Response from Fran Wiggins on Sep 29, 2023
Good Afternoon,Thank you so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you again. Have a great day!

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fran Wiggins on Sep 24, 2023
Thank you so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you again. Have a great day!!

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fran Wiggins on Sep 15, 2023
Thank you so much for your feedback. We are happy you enjoyed your stay with us. We hope to see again. Have a great day!

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It’s an older hotel but the staff was extremely nice, breakfast was fine & room was comfortable & clean. It’s in a very quiet area so that was a plus as well. No complaints.
Stayed 2 nights in Sep 2023
Response from Fran Wiggins on Sep 7, 2023
Thank you so much for your feedback. We are so happy that you enjoyed your stay with us. We hope to see you again. Have a great day!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Fran Wiggins on Sep 2, 2023
Thank you for you feedback. We hare happy you enjoyed your stay with us. We hope to see you again. Have a great day.

2/10 Terrible

Shenela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don't understand how this hotel has the rating it has. I wasn't impressed at all. It older with I guess new paint. The room had a weird smell. The toilet didn't want to flush. The shower was dirty, with hair in it. Thankfully I checked in at 12am and was too exhausted from the six hour drive to complain. I will never stay here again
Stayed 1 night in Aug 2023
Response from Fran Wiggins on Aug 28, 2023
Thank you so much for your feedback. We apologize that you were not satisfied with the cleanliness of your room during your stay. This is not the kind of experience we want our valued guests, like you, to have. Your feedback will be forwarded to the hotel management to ensure all rooms are up to Choice Hotels standards. We hope for another chance to have you as our guest.

8/10 Good

FARID

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the Money .
Stayed 3 nights in Aug 2023
Response from Fran Wiggins on Aug 28, 2023
Thank you so much for your feedback. We hare happy you enjoyed your stay with us. We hope to see you again. Have a great day.

10/10 Excellent

karen

Stayed 3 nights in Aug 2023
Response from Fran Wiggins on Sep 14, 2023
Good afternoon,Thank you so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you again. Have a great day!

8/10 Good

Allison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fran Wiggins on Aug 20, 2023
Thank you so much for your feedback. We are happy you enjoyed you stay with us. We hope to see you again. Have a great day!

6/10 Okay

Mesfer

Liked: Cleanliness, staff & service
The hotel was old and staff unfriendly
Stayed 11 nights in Aug 2023
Response from Fran Wiggins on Aug 18, 2023
Thank you so much you feedback. We apologize you didn't enjoy your stay with us. Our goal is to start renovating this year. This is the first I have heard the staff being unfriendly, we apologize you experience that. Have a great day.

6/10 Okay

Sharon

Liked: Staff & service
Stayed 6 nights in Aug 2023
Response from Fran Wiggins on Sep 2, 2023
Thank you so much for your feedback. We appreciate you staying with us. Have a great day.

10/10 Excellent

Christinr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with a good breakfast.
The building is clean and well kept. It’s a good location. The staff is friendly. The room is comfortable and surprisingly quiet.
Stayed 1 night in Aug 2023
Response from Fran Wiggins on Aug 12, 2023
Thank you so much for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again. Have a great day.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Fran Wiggins on Aug 12, 2023
Thank you so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you again. Have a great day.

8/10 Good

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our check in was fast and the guy was extremely professional and helpful. Beds were VERY comfortable. Room was clean. Not impressed with the coffee in the room or at the breakfast, but I do love my coffee so maybe it’s just me… Nice convenient food pantry items if you need meds or food. Overall it was perfect for our one night stay.
Stayed 1 night in Aug 2023
Response from Fran Wiggins on Aug 6, 2023
Thank you so much for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again. Have a great day.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Fran Wiggins on Aug 28, 2023
Thank you so much for your feedback. We hare happy you enjoyed your stay with us. We hope to see you again. Have a great day.

4/10 Poor

mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Fran Wiggins on Aug 3, 2023
Thank you for your feedback. We would like to know the issues you had with your stay.

2/10 Terrible

Marvin

The hotel is in a bad neighborhood and the rooms are outdated and overpriced. The shower wouldn’t drain so you had to stand in water to shower. Yellow stains on the bed covering so I had to purchase a sleeping bag just to lay on bed. I was very disappointed in expedia and will look elsewhere for rooms . The condition the room was in I deserve a full refund and expect expedia to refund me !!!
Stayed 3 nights in Jul 2023
Response from Fran Wiggins on Jul 31, 2023
Mr. Dew,I spoke with you just three hours ago and none of this information was said to me on the phone. You said that you left early 2am due to the noise at the hotel. And you had a 13 hour drive home. Your reservation was for three nights, you never reported any issue with your room while we spoke on the phone. If the conditions were as bad as you said in your review. Why did you stay three nights? Fran

10/10 Excellent

Rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay, staff very good, and let us keep our broken-down vehicle in their lot until we could get it the next day. Slept great too, and the breakfast staff noticed my orange juice from dispenser was watered down, and brought me a fresh cup.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 27, 2023
Good afternoon , thank you for your kind review , we are as happy we could help with holding vehicle until you could get....

8/10 Good

Raqueisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good until I last day me and my family did not get much sleep because someone children were running down the hall at 11:30 pm while we were trying to sleep. Other than that the hotel was great.
Stayed 3 nights in Jul 2023
Response from Fran Wiggins on Jul 24, 2023
Thank you for your feedback. We apologize about the children. We had a large group this weekend. We hope to see you again.

8/10 Good

Ajshanique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well pleased
Me and my families stay was great. Our second time staying at the Comfort Inn this month and it was overall pleasant.
Stayed 2 nights in Jul 2023
Response from Fran Wiggins on Jul 24, 2023
Thank you so much for your feedback. We are happy you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Fran Wiggins on Jul 22, 2023
Thank you for your feedback. We are pleased you enjoyed your stay. Have a great day.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 20, 2023
Thank you for your feedback. We are so happy you enjoyed our stay with us. We hope to see you again. Enjoy the rest of your summer.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 17, 2023
Thank you so much for your feedback. We are happy you enjoyed your stay with us. We hope to see you again. Hope you have a great rest of the summer.

2/10 Terrible

JRandy

Disliked: Cleanliness, property conditions & facilities
This place was a dump! Only thing missing was roaches!
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 16, 2023
We hate to hear that you didn't enjoy your stay with us. We would like to know why our hotel is a dump. I have never heard anyone refer to this hotel as a dump. Hope to hear from you soon, Have a great day.

6/10 Okay

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Friendly staff. Air didn’t hardly work, smelled like mold and tub had mold/mildew.
Stayed 1 night in Jul 2023
Response from Fran Wiggins on Jul 15, 2023
Thank you for your feedback. We apologize about the issues you had with the air and bathtub. We hope you have a great day.

2/10 Terrible

Katheryn

Stayed 4 nights in Jul 2023
Response from Fran Wiggins on Aug 3, 2023
Thank you for your feedback. We apologize you didn't enjoy your stay with us.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Fran Wiggins on Jul 13, 2023
Thank you so much for your feedback. We are pleased you enjoyed your stay. We hope you have a great summer. We hope to see you again. .