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Reviews of THE Pensacola Grand Hotel

3.5 out of 5
THE Pensacola Grand Hotel
200 E Gregory Street, Pensacola, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

wynndy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surviving hurricane Sally!!
It was a pleasant experience. I happened to be staying there when hurricane Sally hit. My room stayed fine. However, the lobby was damaged by the winds and rain, lost power and water. The staff and manager on hand were excellent. They didn’t act frazzled or anxious. They took care of matters and us guests. I really enjoyed the history of the hotel, too.
Stayed 7 nights in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for your wonderful review, we appreciate your feedback! We are so glad that you enjoyed our property during a very difficult time . We are very relieved we were able to make you feel very safe during Hurricane Sally . We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola ! Warm Regards, Pensacola Grand Hotel

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for choosing to stay with us ! We hope you choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

10/10 Excellent

orest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for choosing to stay with us !!!! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

4/10 Poor

Mike, Texas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
People are nice. The rooms are nothing special. Very out dated. Bed is comfortable but they give you the thinnest “blanket” ever. You’re either waking up freezing at 3 am or hot because you had to leave it at 74. If you’re intown for the beach just find something around the beach you have to cross two bridges to get back to the hotel
Stayed 5 nights in Sep 2020
Response from Jaz on Sep 21, 2020
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . we will certainly address all concerns , to insure a similar issue(s) does not occur in the future. Thank you for your time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

8/10 Good

Katie, Americus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. Loved the history and historic beauty. However, the room was a non-smoking room but smelled like cigarette smoke. There was also not a coffee maker in the room. The room could have used a little updating. We stayed in one of the executive rooms. But still loved the stay and would stay again if we travel to Pensacola.
Stayed 1 night in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed the property although you did experience some matters that did not meet your expectations . We will be sure to address these concerns to insure a similar issue does not occur in the near future. Thank you for your time. Warm Regards , Pensacola Grand Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Jaz on Sep 21, 2020
Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved in but AC could of been better but it is a very old place
Stayed 1 night in Aug 2020
Response from Jaz on Sep 21, 2020
We appreciate you taking the time to leave us a review . We sincerely apologize that your experience did not meet your expectations . We will certainly address the a/c issues , to insure a similar issue does not occur in the future . Thank you for your time.

2/10 Terrible

Janet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had reservations about 3 weeks ago for one night. 3 hours before check in i get an email my reservations has been canceled. No phone call. I had to call to ask why. Not good customer service
Stayed 1 night in Aug 2020
Response from Jaz on Sep 21, 2020
We appreciate you taking the time to leave us a review . We sincerely apologize about the miscommunication on our behalf. We will certainly address this issue with the proper personnel , to insure a similar issue does not occur in the future. Thank you for your time. Warm Regards, Pensacola Grand Hotel

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2020

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Everything was great from staff to service. Through these tough times, this location stepped up with a welcoming attitude.
Stayed 14 nights in Mar 2020
Response from Pensacola Grand Hotel on Apr 7, 2020
Thank you for your wonderful review and for taking the time to share your feedback with us at the Pensacola Grand Hotel. Our priority is customer service and we are ecstatic that we met that mark!! Kind folks like you make our job a pleasure.

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Apr 7, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel. Hope your stay was enjoyable. See you soon . Take Care!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Apr 1, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel !!! Hope your stay was enjoyable !! We look forward to serving you again!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Apr 1, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel !!! Hope your stay was enjoyable !! We look forward to serving you again!!!

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 27, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel! We hope your stay was enjoyable! We hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

Roseann

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Not good!
The hotel leaked qater from the ceiling in turned froze the ac unit that xause us to be uncomfortable the last two days. They wanted us to change rooms at 2 am. We asked if we could just sleep in the cool room snd move our stuff the next day when we checked out but was told we had to move everything. At 2am in the freaking morning!
Stayed 4 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 23, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the ac issues, to insure a similar issue(s) does not occur in the future. Thank you for your time.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First was disappointed the hotel was not really in the historic area but close. It was probably a 15 minute walk which wasn't huge no problem walking but disappointing since we thought we'd be in the heart of the area. I felt the property looked very tired. All areas in need of painting and general upkeep. When we checked in there was no bellman on staff to help with our luggage.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 20, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues , to insure a similar issue(s) does not occur in the future. Thank you for your time.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
In fairness, this property is suffering from the health concerns going on in most of the world. They treated me the best they could and I only stayed there overnight so I could come home. Printing this review wouldn't do anyone any good
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 20, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 21, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel! Hope your stay was enjoyable! Next time your travels leads you to Pensacola we hope you come stay with us !

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 21, 2020
Thank you for choosing to stay at the Pensacola Grand Hotel! Hope your stay was enjoyable! Next time your travels leads you to Pensacola we hope you come stay with us !

8/10 Good

charles

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms were a little on the small side, however staff was very nice
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Nice old hotel. Like stepping back in time. Rooms were nice. Shower was terrible. Coffee, not so much. Thankfully located in downtown close to food and beverages.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic hotel!
Lovely hotel. Front desk personnel were friendly and courteous. Rooms were clean, spacious, comfortable and even smelled nice. Room service was fast and tasty. WiFi and parking were free. I would definitely stay again!
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
We were amazed to be able to stay in this historic hotel.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RING THE MUSCLE
OLD TRAIN DEPOT, KINDA COOL. THE DOORS MOSTLY USED TO BRING IN LUGGAGE ARE HEAVY HARD TO MANUVER WITH A CART FULL OF BAGS. SHOULD BE AUTOMATIC. PARKING IS AT THE FAR END OF THE PROPERTY, UNLESS HANDICAPPED, LONG WALK BUT NOT HORRIBLE.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the inconvenience of the entrance and the parking issues .Thank you for your time.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the Pensacola Grand. We've been staying there since 1985. We especially the employees! They always go out of their way to make our stay wonderful.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
Thank you for your wonderful review and for taking the time to share your feedback with us at the Pensacola Grand Hotel. Our priority is customer service and we are ecstatic that we met that mark!! Kind folks like you make our job a pleasure.

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Property conditions & facilities
Unique older hotel . Shower wouldn’t stop and rooms need updated
Stayed 3 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the maintenance issues , to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L&N train station
It was a magnificent hotel. Service was spectacular and if your looking for a place with history.. this is it. The train depot is brilliant.
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed your overall stay the hotel , the history is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The not-so-grand Grand Hotel
The photos on this website are deceiving This is a Gran Hotel by history and namesake only. At best, it’s equal to a super 8 motel on the interior. The bones of this building are super cool- with a grand lobby and support spaces which include a bar (didn’t see inside this space) but time and a real need for renovation cannot be dismissed. It’s a little sad and not very clean.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

8/10 Good

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your staying with us !!! Hope your stay was enjoyable!!! We look forward to seeing you again soon!!! Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Tiffani, Daphne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great service by all staff! Bar food and atmosphere was amazing. Room service was incredible!
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed the food and staff members . The family oriented environment is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is adorable. It appears to have been an old train station. The rooms are a little dated but we’re very clean. I would definitely stay again.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your wonderful review, we appreciate your feedback ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

8/10 Good

Sofie

Liked: Cleanliness, room comfort
Good stay, good hotel
okay hotel with good location in Pensacola. Smelled weed in the hallway by elevator, did let staff know but don’t know if they did anything about it. We checked in minutes before a large group of actors for the musical Cats, their rooms were not ready for check-in at check in time. When we checked out the next day, we were informed that we had already checked out (?), our room service was not in the receipt, but charged to our cards. Front desk staff might need some extra training. Overall a good stay, just little hick-ups.
Stayed 1 night in Feb 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful last-minute surprise
So Beautiful! We were booked at another smaller hotel for 3 nights, for our trip. After waking up to a bad discovery the first morning, we made a new reservation here, packed up and moved to this wonderful hotel. Beautiful! Accommodating!! Clean!! We were so impressed, no more staying in the previous areas. This is our new go-to when visiting our family in the area! Love it!!
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your wonderful review, we appreciate your feedback ! We are so glad you enjoyed your overall stay ! The historical aspects of the property is one my favorite features too! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Train Station Pensacola Grand Hotel
Hotels.com provided a good price. The site was very easy to use. The hotel room was in need of updating and a little cleaning. The lighting in the bathroom was extremely poor. There was hair on the shower wall and soap scum and hair in the soap dish. The tub had a soap ring in it. Obviously it hadn't been cleaned. The worst was the TRAIN! ATTENTION future guests there are train tracks that follow directly in front of the hotel with an active train that crosses at night. Horn blowing and all. We asked for a quiet room and were placed directly over the train tracks because we reserved a King room. We had no idea the King rooms in the hotel are situated directly facing the tracks. We would have taken a Queen room had we been informed. They offered earplugs for the train after we were rolled out of bed by the train sounding off right under our window. Obviously they have had other complaints about the noise before. Other than that, the hotel is convenient to restaurants. Dharma Blue, McGuire's, and Carrabba's are all within a 10 minute walk which was nice.The first floor of the hotel was pretty. There is a lot of old wood work in the first floor bar. You can envision where once this place was an old train station. Another bit of history we didn't know. The staff informed us they are also undergoing some renovations. I hope a part of that is being invested in sound-proof glass. This place could be really pretty with some updating and sound-proofing.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations . We will certainly address all your stated issues to insure a similar issue does not occur in the future. Thank you for your time.

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 14, 2020
Thank you for your staying with us !!! Hope your stay was enjoyable!!! We look forward to seeing you again soon!!! Kind Regards

10/10 Excellent

Bob, Shalimar, Fl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to entertainment venues and restaurants. Bar food and Restaurant food reasonably priced.
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
LIked the idea of staying in the old train depot -- but that part was only a facade on front of the building.. The building itself and the rooms were very old and out of date -- especially the bathroom vanity area and the lighting was terrible and TV was very small. Also no normal amenities provided like a work out room or breakfast. The safe in our closet did not even work. We were very disappointed.
Stayed 2 nights in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the issues that needs updating on the hotels behalf and also the issues pertaining to your room , to insure a similar issue(s) does not occur in the future. Thank you for your time.

10/10 Excellent

Sand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice room was clean and nice thank you
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

Pamela

Liked: Cleanliness, room comfort
Little Things That Need To be Fixed
This is our third stay at the Pensacola Grand Hotel. We like the history and character of it. This trip we stayed in 1107. Nice room. The bathroom had a few issues. The shower drips constantly and the toilet (as every toilet in The Pensacola Grand Hotel seems to have) does not flush well. Another problem we experienced with the room was that the refrigerator was unplugged. When we plugged it in, which wasn't so easy because the chest it was set in was so large, we realized the fridge didn't click on. The reason, we discovered, was that the temperature adjustment knob was missing. We could not increase the temperature. We only had some bottled water and cream to have with our morning coffee, but the fridge was not cold at all. Food would have spoiled. Another very annoying issue we experienced was when the alarm in 1108 went off at 8:30 pm. I called the front desk, no answer, so I called the operator. I told them the room next door had an alarm going off and the operator promised to tell someone. 20 minutes later I called again, and this time, talked to Cory at the front desk. He said he would send maintenance up to turn it off. All said and done, we had to listen to an alarm going off for more than 30 minutes after our original call. Pretty annoying. We love this old hotel but this trip wasn't so great. The thermostat had a mind of its own, with settings fluctuating from the 60's to 82. Not sure what was causing that. The train was loud this trip, too.
Stayed 1 night in Mar 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address those issues that you've experienced throughout your stay, to insure a similar issue(s) does not occur in the future. Thank you for your time.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Pensacola Grand Hotel on Mar 18, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

6/10 Okay

barbara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The best thing about the hotel was that it was right across the street from the venue we were going to. The room definitely needs updating, the mattresses on the beds were awful and the walls are super thin. I could hear the people next door talking until close to 1 in the morning. It was pouring down rain when we arrived and there was no covered awning to get out in. We had to park way down the lot and walk in the rain to check in. The woman checking us in was very pleasant and friendly.
Stayed 1 night in Feb 2020
Response from Pensacola Grand Hotel on Mar 3, 2020
We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old and rundown. Room smelled needs updating especially bathroom.
Stayed 2 nights in Feb 2020
Response from Pensacola Grand Hotel on Feb 25, 2020
We recognize your time is valuable and appreciate your feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Pensacola Grand Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Pensacola!