DO NOT STAY HERE
Posted Jan 26, 2017
FIRST of all, the photo of the rooms is incredibly deceiving. The rooms are smaller, with no chair in them. The room smelled musty, the shower curtain smelled of mildew, there was rust on ALL of the metal surfaces, I'm pretty sure there was mold in the light fixtures, the staff were rude and unapproachable... this was a horrible stay and I will recommend NOBODY stay there. One morning I called the front desk for more towels and was literally told no because she didn't have any. Not, "sure, let me call the housekeepers and I'll get you some", no. I was told "I ain't got none, you gotta go find a housekeeper", then was hung up on. I've never been treated so poorly at a hotel!! The best part were the bar staff in the old bar underneath the lobby. In short, I'm pretty sure I was poisoned by the hotel room, via mold and mildew, and I will not be back.
Comment from Hotel Management
Jan 30, 2017 by Ajit, Hotel Management
I am frustrated that you did not have a great experience at our property. After spending 4 nights at our location, one would feel that there were some positive aspects to our accommodations. I can assure you that we have a manager on staff every single day and should you have alerted us that you were unhappy, we most certainly would have made every effort to resolve your concerns or, as a last resort, assisted you in re booking an alternative accommodation. It is always the best case scenario that management be alerted during your stay, especially if staff have not responded to your needs. Most guests provide our staff we very positive feedback because in our training, we reinforce the value of courteous service. As with all feedback, I appreciate the comments, but as a suggestion, especially since you work in a hotel, there are several options every guest has whenever something is lacking, Communication is key, asking for a full refund for 4 nights, several days after departure is not reasonable when nothing is ever said during the stay. Once again, thank for the feedback.