Ratings based on 1,154 Verified Reviews

3.1 out of 5
58% of guests recommend
3.1 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

A fat zero

Posted Jun 24, 2017
This hotel was horrible,low budget for to be located downtown. It seems like a extended stay and in need of major repairs. The price is ridiculous with the outdated room and the Roaches. I would not even think of booking or sleeping here.This was a major let down.
3 out of 5
Recommended
for Everyone
by A verified traveler from A.G., Ms

An okay hotel in a beautiful area.

Posted May 20, 2017
The room was but small that was fine. There was a musty smell to the room. The night that I checked I waited about 3-5 minutes before anyway come out of the back. I have hollered "hello" a few times with no success of anyway coming out. I finally found something to tap on the counter and a lady came out. The free breakfast was not very good. The staff upon checkout was extremely nice and helpful. Overall the room was just okay.
2 out of 5
by A verified traveler from Arkansas

Quaint area

Posted May 20, 2017
The towels were dirty with blood on one. The tub was dirty. The bed squeaked and groaned but was comfortable enough. The room was very small. We will never stay here again. The staff was friendly. The downtown area was very lovely with lots of places to eat.
1 out of 5
by A verified traveler

Do Not Stay Here

Posted May 11, 2017
Cons: Everything.
The grout around the tub looked like it had been molded & never cleaned since it was installed. Cigarette Smoke blew in through the fan in the bathroom. No hot water. Head board was torn. Pictures are deceptive-did not feel safe. Cleanliness is poor. Manager is patronizing & belittling. As well as delusional. She actually thinks that her hotel is "clean".
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great Location

Posted May 2, 2017
The hotel was very centrally located for what we needed to do, the staff was extremely friendly (Even when I locked myself out of my room at 2 in the morning) ... The room was well furnished and clean! For the money I was very pleased with the overall experience.
Comment from Hotel Management
May 18, 2017 by Marty, Hotel Management
Thanks for the nice comments. I really appreciate you taking the time to let us know about your stay. Thanks again and we will see you next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Searcy Ar.

Ok room

Posted Apr 25, 2017
When we first arrived and was checking in the lady at the front desk was very rude towards my husband. Once we got in our room it was very clean and nice and cool in there. I went to the bathroom and I could smell a moldy musty smell. While taking a shower we found black mold on the ceiling along the shower wall. It wasn't a lot and I told them about it when I left. We asked housekeeping to sweep real good seeing how we have been to the beach and she didn't do a good job. The rest of the staff was very sweet. Despite the issues we would stay there again. Oh and the breakfast was very good.
Comment from Hotel Management
Jun 15, 2017 by Marty, Hotel Management
Thanks for the feedback. We always appreciate comments from our guests and we look forward to seeing you the next time you are in Pensacola Marty
1 out of 5
by A verified traveler

Posted Apr 16, 2017
Booked through internet. Arrived to our room and the smell was horrible. We simple requested another room were I was shocked when turning on the lamp then discovered multiple stains on comforter. At that point we requested a refund and was granted one. The lady at the front desk was nice throughout the whole situation but for $100 a night, NOT WORTH IT! Please keep driving.
5 out of 5
by Pat

Posted Mar 28, 2017 on Hotels
All good - friendly help at hotel - historic area
1 out of 5
by A verified traveler

who needs sleep?

Posted Mar 26, 2017 on Hotels
My room smelled like musty mildew. The toilet ran all night long. We could hear the people in the next building either partying or fighting all night long. And the neighbors dog barked incessantly. Not worth the money.
3 out of 5
by A verified traveler

Friendly hotel

Posted Mar 26, 2017 on Hotels
Nothing fancy, but clean friendly service! If you're looking for a cheaper place to stay at night and go to the beach (by car) during the day, this is for you!