Double Room, 2 Double Beds, Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Days Inn by Wyndham Pensacola I-10

2 out of 5
Days Inn by Wyndham Pensacola I-10
8060 Lavelle Way, Pensacola, FL

Reviews

5.4
Rating 10 - Excellent. 121 out of 945 reviews" "
Rating 8 - Good. 165 out of 945 reviews" "
Rating 6 - Okay. 193 out of 945 reviews" "
Rating 4 - Poor. 199 out of 945 reviews" "
Rating 2 - Terrible. 267 out of 945 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bryon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room!
Stayed 6 nights in Apr 2024

6/10 Okay

Tony

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from M on Apr 12, 2024
Dear Tony,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First hotel i have been to that did not have a coffee pot in the room. Breakfat was a real joke. Coffee was warm and all there was was little Hostess donuts. To me, this was not a free breakfast.
Stayed 1 night in Mar 2024
Response from M on Apr 5, 2024
Dear Edward,We are sorry that you felt our breakfast services were also poorly managed. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

6/10 Okay

FRANK, Alto

Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Frank,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

2/10 Terrible

Katherine, farmington

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not even stay we left. Terrible
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Katherine,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

6/10 Okay

Ernest

Traveled with family
Some updates made but poor workmanship. Thorough cleaning needed. Tv was wobbly on stand. Desk staff was very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Ernest,Thank you for allowing us to recognize our staff for their exemplary work in providing a comfortable experience for our valued guests. We apologize for not meeting our standards of cleanliness and comfort. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

10/10 Excellent

Craig, Harahan

Traveled with partner
Liked: Cleanliness, staff & service
T
Stayed 1 night in Jan 2024
Response from M on Feb 8, 2024
Dear Craig,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from M on Jan 25, 2024
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Carol Lanette

Liked: Staff & service
Room smelled like smoke
OK stay but non smoking room reeked of smoke and floor was filthy.
Stayed 1 night in Dec 2023
Response from M on Jan 6, 2024
Dear Carol Lanette,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, room comfort
Only this morning we out the power
Stayed 2 nights in Dec 2023
Response from M on Dec 22, 2023
Dear Maria,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We have noted your feedback in regard to the power and we will certainly communicate your concerns to our top ownership. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Lashanta

Stayed 1 night in Dec 2023
Response from M on Jan 6, 2024
Dear Lashanta,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

John

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Dec 14, 2023
Dear John,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Leve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from M on Dec 22, 2023
Dear Leve,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Kenith

Liked: Property conditions & facilities
Disliked: Amenities
Old not running vehicle in parking lot. The breakfast included references are not true, coffee and Debbie Donuts don’t qualify. I do like it is pet friendly and close to Cracker Barrel
Stayed 1 night in Nov 2023
Response from M on Dec 1, 2023
Dear Kenith,Thank you for sharing your feedback with us. We sincerely apologize for the outdated vehicle in our parking lot and the disappointing breakfast options. We value your pet-friendly experience. We will strive to improve our breakfast offerings and ensure our parking lot is well-maintained.Best Regards,Management Team

6/10 Okay

Alicia

Disliked: Cleanliness, property conditions & facilities
To say it includes breakfast is not accurate. Gross donuts and coffee is not what I was expecting.
Stayed 1 night in Nov 2023
Response from M on Dec 1, 2023
Dear Alicia,Thank you for your feedback. It is unpleasing to know that your recent stay with us was not satisfactory. We understand your disappointment regarding our breakfast selection, and we have addressed your concerns to the top ownership. We will surely look to make the necessary upgrades. We try to accommodate feedback from guests, and we truly understand its value. Having said that, we sincerely hope you will choose to stay with us again, and we will see to it that your future visits are completely satisfactory.Sincerely,Management Team

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Kimberly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on Nov 9, 2023
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Neysha

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of the property and rooms are NOT ACCURATE!!! Rented a room and when I got the Key to access the room the door was open. The room smelled very bad. Like cigarette and just dirty. I asked for a non-smoking room . The toilet was dirty and someone had used it . The room was not cleaned at all. Bed sheets smelled bad and it had brown spots for people leaving the cigarette in the bed. I asked for a new room and it was even worst. Receptionist was not helpful. I had to find a different place. I am still waiting for someone to contact me and give me a refund.
Response from M on Nov 2, 2023
Dear Neysha,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Verified traveler

At least the bed was comfortable
The bathtub was dirty. The ironing board and iron had been removed. The TV didn't work. The ice machine also didn't work. The A/C controls were also weird because it went down by 2 degrees and took several minutes to respond.
Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear Guest,Thank you for taking the time to share your review with us. We're shocked to learn that you felt the place needed more cleaning. Even though we are renowned for our meticulous attention to detail, we sincerely apologise for falling short this time. In this time of widespread illness, when visitors are more worried than ever about their general safety and well-being, we place a high priority on cleanliness. We deeply regret this time's letdown with you! However, we have the capacity to grow, therefore we kindly ask for another chance to win your business.Sincerely,Management Team

10/10 Excellent

Elijah

Liked: Staff & service, amenities, property conditions & facilities
Stores fast food restaurants are near by and environment was great and quite
Stayed 1 night in Sep 2023
Response from M on Sep 29, 2023
Dear Elijah,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Keelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont believe all the reviews!
Great bang for your buck, my room was clean and smelled great when I checked in, no carpet too which I like. Tonya at the front desk was amazing and I could not rave about her more, super attentive and just over all kind. If I had a problem she was quick to fix it. I will absolutely be back as long as she is working there. Easy drive to anything, straight shot to down town and plenty of food and gas options right there too.
Stayed 2 nights in Sep 2023
Response from M on Sep 14, 2023
Dear Keelie,Thank you for your fantastic review! We're thrilled to hear you had a great experience, especially with Tonya's exceptional service. We look forward to welcoming you back on your next visit, and we're delighted you found our location convenient for exploring the area. Safe travels!Best Regards,Management Team

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible breakfast, just hostess donuts. This place is not for families.
Stayed 2 nights in Sep 2023
Response from M on Nov 2, 2023
Dear Joshua,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.Sincerely,Management Team

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on Sep 1, 2023
Dear Bobby,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Roger

Traveled with pets, Traveled with family
Liked: Staff & service
Good eal and location
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Dear Roger,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Dear jacqueline,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay there again. Clean,comfy.
Stayed 6 nights in Aug 2023
Response from M on Aug 17, 2023
Dear Carolyn,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Forrest, Valdosta

Disliked: Cleanliness
Left went somewhere else
Stayed 1 night in Aug 2023
Response from M on Aug 17, 2023
Dear Forrest,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from M on Aug 17, 2023
Dear Amanda,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Truly

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff there
Stayed 2 nights in Aug 2023
Response from M on Aug 11, 2023
Dear Truly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

courteney

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible horrible property
Stayed 3 nights in Jul 2023
Response from M on Aug 11, 2023
Dear Courteney,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was not worth $134 a night for sure. It looked old and was in a strange location. The bathroom faucet in the room would stay either freezing cold or boiling hot. There was only two towels in a 2 bedroom room. The details stated it was 2 queen size beds which was false. The beds were full size beds.
Stayed 1 night in Jul 2023
Response from M on Aug 3, 2023
Dear Jessica,Thank you for sharing your feedback. We apologize for any inconveniences you experienced during your stay. We'll look into the issues with the bathroom faucet and the bedding details to ensure accuracy. Your comments will help us improve our services for future guests.Sincerely,Management Team

2/10 Terrible

Charles

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub wouldn't drain, so I had to stand in 2 inches of water to take a shower. The shower curtain was missing but I got one installed by the front desk right away - the front desk was exceptional. This hotel is old, dirty and faded, I will not stay there again but I have found other Days Inns excellent.
Stayed 2 nights in Jul 2023
Response from M on Aug 3, 2023
Dear Charles,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

4/10 Poor

Bart

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures shared on expedia did not match up with the room in the slightest. The room appears to have been renovated within the last couple of years, but the flooring was warped, the outlets between the beds didn't supply power, and the bathroom door wasn't framed correctly and so wouldn't shut all the way without extreme force being applied. The receptionist was very polite which was a plus. However, the "free breakfast" that was listed was not breakfast, it was literally a cup of coffee and a donut as the only offering. feel very mislead on this hotel and won't be staying at a days inn in the future.
Stayed 1 night in Jul 2023
Response from M on Jul 28, 2023
Dear Bart,We apologize for your disappointing experience. We are reviewing the pictures and room descriptions to ensure accuracy. Our team is addressing the maintenance issues to provide a better stay. Your feedback regarding breakfast is duly noted, and we'll work to improve our offerings. Thank you for acknowledging our polite receptionist. We hope you'll reconsider and give us another chance in the future.Sincerely,Management Team

2/10 Terrible

Roosevelt

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely HORRIBLE! Good thing we only stayed for a short time. Room was absolutely horrid! Toilet was nasty, had a smell in the room and there were no towels at all in the room. Not to mention the front desk clerk had the nastiest attitude ever!! Barely looked at me upon checkout-probably embarrasses at how terrible their hotel was. I would not recommend this place but only if you’re trying to get in a quick rest until departing
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
I am very sorry about your stay with us. I do want to thank you for your feedback. I am going to have a meeting with everyone of my staff members and let them know what complaints are coming in. I am also going to take disciple action on those responsible. Please accept my apology. Thank you for your feedback

6/10 Okay

MARTA, San Antonio

Traveled with family
This place is alright for an emergency stop to sleep, but wouldn’t recommend for longer stay. No continental breakfast offered, as stated in their amenities.
Stayed 1 night in Jul 2023
Response from Manager on Jul 23, 2023
We are sorry you were not satisfied about your stay. We have tried to take breakfast off the websites. I want to apologize for that. Hopefully we can resolve the issue soon. Thank you for your feedback.

2/10 Terrible

Brittany

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Upon entering our room it seemed clean, and newly remodeled. Went to shower and there was a dirty towel hanging on the back of the door still, we were provided with 1 pool towel, 1 bath towel, and 2 wash cloths no hand towels. We had to leave the AC extremely cold, because if not the floors would be wet and extremely slippery. The TV did not work either. Overall it was extremely poor cleanliness.
Stayed 1 night in Jul 2023
Response from M on Jul 28, 2023
Dear Brittany,Thank you for your feedback. We apologize for the oversight in cleanliness and the issues you experienced with the towels, AC, and TV. We'll address these concerns immediately to ensure a better experience for all our guests. Your input is valuable to us, and we hope you'll give us another chance to provide you with a more satisfactory stay.Sincerely,Management Team

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Location is needing some updates. For the most part it is very clean and staff is attentive and friendly. There was issues with the tv and air/heat unit but they always managed to come fix any issues my family had. They offered a new room to keep us satisfied. For the most part we enjoyed our stay along with fellow travelers that were also friendly. ***my family recommends
Stayed 7 nights in Jul 2023
Response from M on Jul 28, 2023
Dear Courtney,Thank you for your review! We're glad you enjoyed your stay overall and appreciated our attentive staff. We apologize for the inconvenience with the TV and air/heat unit but are pleased we could promptly resolve the issues for your family. We'll take your feedback into consideration for future updates. We look forward to welcoming you and your recommended travelers back soon!Best Regards,Management Team

4/10 Poor

Tia

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I booked this room for a little getaway for My boyfriend’s birthday but 5 mins after going in our room we seen ROACHES!!! It was hella roaches the whole stay!! & the refrigerator looked nasty, I didn’t even want to put anything in it! The A/C was leaking nonstop, as well!! Horrible.. NEVER again!
Response from M on Jul 20, 2023
Dear Tia,We're deeply sorry for the unpleasant experience you had during your stay. We take pest control and cleanliness very seriously, and we apologize for falling short of our usual standards. Your feedback will be addressed with our team to ensure immediate improvements are made. We understand your disappointment and hope to have another opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Management Team

6/10 Okay

William A

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The floor of the room needs to be mopped.
Stayed 4 nights in Jul 2023
Response from M on Jul 20, 2023
Dear William A,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Ted

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from M on Jul 20, 2023
Dear Ted,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible go somewhere else
Very disappointing the floors were dirty, they were not very friendly, bath tub dirty this is the worse hotel I have ever stayed in. Nothing like the pictures.
Stayed 1 night in Jul 2023
Response from M on Jul 13, 2023
Dear Rebecca,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

8/10 Good

Roberta, Ocean Springs

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was nice. The only problem was the shower ..you had hot or hottest.. no middle.. doesnt feel good to take hottest shpwet when your sunburned.. other than that is was a good stay
Stayed 2 nights in Jul 2023
Response from M on Jul 13, 2023
Dear Roberta,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from M on Aug 3, 2023
Dear William,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2023
Response from M on Jul 13, 2023
Dear Kimberly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Julierose

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from M on Jul 13, 2023
Dear Julierose,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Anthomy

Stayed 1 night in Jul 2023
Response from M on Jul 6, 2023
Dear Anthomy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Montonique

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Jun 2023
Response from M on Jul 6, 2023
Dear Montonique,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from M on Jul 6, 2023
Dear Lisa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, room comfort
Need to stop for sleep, this is your place.
Ok room for sleeping, the post on Hotels.com said “breakfast included” but there was only coffee and mini donuts.
Stayed 2 nights in Jun 2023
Response from M on Jul 6, 2023
Dear Rhonda,Thank you for sharing your feedback with us. We apologize for the discrepancy between the information provided on Hotels.com and the actual breakfast offerings. We will investigate this issue to ensure accurate information is provided to our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Management Team