Dear Lynda, Thank you for sharing your feedback. We apologize for any inconvenience caused by our policy of accepting only cards. This decision is in line with industry standards and helps streamline our check-in process for the convenience and security of all guests. However, we appreciate your input and will consider it as we continually evaluate and refine our policies to best meet the needs of our guests. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Lisa, Thank you for leaving your feedback. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We understand the inconvenience caused by the internet connectivity and refrigerator issues in your guest suite and will take immediate steps to address these concerns. Thank you for bringing this to our attention. All our staff are dedicated to providing the most comfortable accommodations, and we look forward to showing you this on your next visit.Sincerely,Hotel Management

Dear Cindy, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Moreover, we appreciate you informing us about the smoke odor in your suite. We will share your observations with the concerned teams to ensure future guests receive the pleasant atmosphere we strive for. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

Dear OZAN, Thank you for staying with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Danilo, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management

Dear Marshall, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear PAUL, Thank you for sharing your detailed feedback. We appreciate your kind words about our front desk staff but sincerely apologize for the challenges you encountered with the condition of the room. Your observations are taken seriously, and we regret falling short of your expectations. Please rest assured this is not representative of our usual service standards. We value your input, as it is crucial in our continued efforts for improvement. We hope you will consider giving us a future opportunity to welcome you back so we can regain your trust in our hotel.Sincerely,Hotel Management

Dear David, We sincerely apologize for the unacceptable experience you encountered during your stay. We regret your concerns about the amenities, and we understand how frustrating this must have been. Additionally, we apologize for any less-than-satisfactory interactions you had with our front desk. Your feedback is crucial in our commitment to enhancing our guest experience. We invite you to give us another chance, assuring you of a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

Dear Jaime, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management

Dear Zebulon, Thank you for choosing to stay with us. We regret that your recent stay did not meet your expectations regarding room cleanliness and comfort, as well as the breakfast options we offered. We appreciate your feedback as it helps us continually improve our services. Please be assured that we have shared your valuable comments with our housekeeping team, who will look into the issues you raised and take appropriate measures to ensure that we meet our guests' expectations in the future. We have also passed on your feedback to our management team, who will take note of the breakfast choices that our guests prefer to provide better options in the future. We hope that we can make your stay with us more enjoyable in the future, should your travel plans bring you back to our city.Sincerely,Hotel Management

Dear David, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping team to review any missing spots and make improvements. Please let us provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Stacey, Thank you for taking the time to evaluate your stay. We are constantly striving to improve our guest experience; therefore, we appreciate your valuable comments about the upkeep of our property. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better.Sincerely,Hotel Management

Dear Nicholas, Thank you for your kind words! We truly appreciate your feedback regarding our check-in service. It's lovely that our team's efforts positively impacted your arrival experience. Thank you for the kind comments about Crystal. We are lucky to have her as part of our team. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management

Dear Teresa, We appreciate your feedback and are pleased to hear that you found our staff to be accommodating. We continually strive to enhance our guests' experience, and your insights are valuable. Our team is committed to maintaining cleanliness, and we apologize for any uncertainty. We'll take your comments into consideration as we work towards improvements. Thank you for choosing us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

Dear Brittani, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Kelly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Also, we regret any discomfort you experienced with individuals outside our hotel. Please know we have security on the premises around the clock, as we want every guest to feel safe and secure throughout their stay. Your feedback is invaluable, and we will immediately address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Esteban, Thank you for staying with us. We are glad you appreciated our convenient location close to area restaurants and shopping. Thank you for being our guest. We hope to have you return soon.Sincerely,Hotel Management

Dear Greg, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback about the need to update is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Pedro Pablo, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Bradley, We appreciate you choosing our hotel and sharing your concerns with us. We sincerely apologize for the issues you encountered during your stay. We follow the most rigorous industry standards when it comes to the cleanliness and upkeep of our property, and we have addressed this with our housekeeping team to ensure such incidents do not impact future guests. We also take your comments about our associates and the smell in the common areas seriously, and we will work to improve these aspects moving forward. We value your detailed feedback as it helps us enhance our services. We hope you will consider giving us another opportunity to provide you with a much-improved experience if your travels bring you back to our area.Sincerely,Hotel Management.

Dear Nancy, Thank you for sharing your feedback. We're genuinely sorry to hear about your recent experience. We understand how frustrating it must have been to encounter such an issue. Please know that we take this seriously and will address it promptly. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience you faced. We encourage you to reach out to our team directly so we can investigate this matter further and take the necessary steps to prevent it from happening again. Thank you for bringing this to our attention, and we hope to make it right for you.Sincerely,Hotel Management

Dear Nancy, Thank you for sharing your feedback. We're delighted that our assistant manager provided you with a positive and helpful experience during your stay at our hotel. Your feedback is greatly appreciated, and we'll pass along your kind words to our team. We look forward to welcoming you back to Extended Stay America for another enjoyable visit in the future. Sincerely,Hotel Management

Dear Darinka, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you are pleased with the staff being friendly and accommodating. However, we apologize for the cleanliness issues and that you feel unsafe. Our guests deserve a clean suite and a safe and healthy environment. We will address the problems mentioned and ensure a flawless experience. We hope you will revisit us to see our commitment to the outstanding experience you deserve on this visit. Sincerely,Hotel Management

Dear Alessandra, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Nancy, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not delivering the exceptional stay you deserved. It was disappointing to learn about the inconvenience you experienced. There were multiple issues, including cleanliness and maintenance, in the room and the property. We take these concerns very seriously to provide our guests with a clean and comfortable stay. We will share this remark with our housekeeping and maintenance team to ensure and address these issues appropriately. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you back.Sincerely,Hotel Management

Dear mariangel, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet your expectations. We hope to accommodate you again in the future.Sincerely,Hotel Management

Dear Graham, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ernestine, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We try to provide an exceptional stay for each guest; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management

Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. Your feedback regarding our accommodations and breakfast options will be shared with the appropriate individuals. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management