Ratings based on 238 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 19, 2017
Pros: Friendly staff. Superb Breakfast. Location. walking distance to restaurant. Dunkin donuts across parking lot.
Cons: Nothing
Location: Close to I10 but far enough away so you didn't here road noise. Close to restaurant.
We enjoyed our stay. Staff was very friendly and helpful. Breakfast was superb. There were 3 of us in our party. One of them complained that the bed was uncomfortable. I thought the bed was comfortable. I'd stay in this hotel again.
3 out of 5
by A verified traveler

Not Chickfila Customer Service

Posted Jul 26, 2017
Pros: The bed was comfortable and breakfast was awesome
Cons: Work on their customer service skills
Location: Pensacola beach is about a 25 minute drive. It was amazing!
I booked a total of 4 rooms through Expedia, 3 on reservation and 1 on a separate reservation. When we arrived at the clerk member advised me they only had 3 rooms reserved for me, (2) on 1 reservation and (1) from the second reservation. I showed the clerk both itineraries, she and the male clerk advised Expedia did not send all the information to them. Therefore, they only had 3 room saved for me and I would have to book another room separately. After about 20 minutes, I was advised to call Expedia. Expedia told me to show them my itinerary (which I had all ready done) and then placed on hold while the rep from Expedia called the hotel. The clerk had the audacity to argue with the Expedia representative right in front of me. I requested to speak with the manager (whom was in ear shot), she at first was not removing the blame from me. After calmly explaining to her, the error was between her hotel and Expedia she looked in the computer, and the other room miraculously appeared....As a consolation she gave my party a free breakfast, which was very worthwhile. But the headache leading up could and should be been avoided!
5 out of 5
by glenda

This traveler left a rating score only Posted May 10, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted May 9, 2017
It was amazing!! Close to everything!! Will be back again!!
5 out of 5
by Emory

Wonderful

Posted Apr 24, 2017 on Hotels
Awesome stay. Loved it.
5 out of 5
by Kimberly

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
5 out of 5
by Joseph

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from meridian, ms

Nice hotel and great location

Posted Apr 12, 2017
The room was really clean anf beds were super soft!
5 out of 5
by Adam

Posted Mar 31, 2017 on Hotels
Great hotel - close to airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylviana

In town for family funeral: Great Staff!

Posted Mar 30, 2017
Pros: Lobby, staff, restaurant
Location: Shopping, beach is 25min away
When I arrived at the hotel the front desk staff was so helpful and pleasant! Ms. Deidra was kind, professional and light hearted. She offered my mother and I a complimentary breakfast. The room was spacious however it smelled a bit damp so I sought out housekeeping and she came to spay. The restaurant is great mom and I had dinner and Chuck was our waiter. He was so kind! Funny and personable just what we needed considering the circumstances around our stay. Chuck was just as considerate and friendly every time I passed through the lobby. The shuttle driver was also great! There was no wait:) The only small issue was the room continued to have a musty order which I believe is related to due to the heavy rain/air-conditioning ect, but I requested a room change (because I was working through a cold) and they quickly assisted. The staff brought me a new room key immediately! Really great atmosphere; the lobby has comfortable seating and complimentary drinks. The hotel is a stones throw from Marshalls, the mall and many other shops & restaurants.