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Reviews of Holiday Inn Express Hotel & Suites Milton East I-10, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 280 out of 571 reviews" "
Rating 8 - Good. 168 out of 571 reviews" "
Rating 6 - Okay. 77 out of 571 reviews" "
Rating 4 - Poor. 29 out of 571 reviews" "
Rating 2 - Terrible. 17 out of 571 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dante, Doral

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Dear Dante, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Best, Lori Gordon, GM

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
staff was unbelievably friendly, very helpful and knowledgeable about the surrounding area as far as things to do and see. Very conveniently located right off the highway and close enough to town. Room was clean and comfortable. My only complaint was that the room smelled a little bit like wet dog. I don’t know if they had shampooed the carpet or what. It wasn’t a huge deal breaker, I just stopped at a local auto parts store and bought some tree air fresheners and hug up in the room. It was enough to completely get rid of the smell.
Stayed 4 nights in Feb 2024
Response from GM on Mar 4, 2024
Dear Brad, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. I'm sorry that you detected an odor. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We hope to host you again. Best, Lori Gordon, GM

6/10 Okay

Eric

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Eric, I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Lori Gordon, GM

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here and have had a wonderful experience. Clean and quiet and has a wonderful breakfast menu
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear Cassandra,Welcome back! Thank you for taking the time to share your kind review. I’m glad you had another wonderful experience. We are humbled to be your hotel of choice in the area.Best,Lori GordonGeneral Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were like sleeping on a cloud! So comfortable. I would stay here over and over if I needed to. Great breakfast bar as well.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Dear Michelle, We appreciate your review and recommendation. I'm delighted to know you found our beds to be comfortable and our breakfast ample. Please find a reason to visit us again soon. Best, Lori Gordon, GM

10/10 Excellent

Indra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Indra, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Lori Gordon, GM

10/10 Excellent

Troy

Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Troy,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Lori GordonGeneral Manager

10/10 Excellent

janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel bestest place ever
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear janice,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Lori GordonGeneral Manager

10/10 Excellent

Lakesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Lakesha,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Lori GordonGeneral Manager

10/10 Excellent

Francis

Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dear Francis,I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon!Best,Lori GordonGeneral Manager

8/10 Good

James LaBorde

Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
Dear James LaBorde,We are delighted that your stay was enjoyable. Until next time!Best,Lori GordonGeneral Manager

10/10 Excellent

Mary Louise, The Villages

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear Mary Louise,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best, Lori Gordon, GM

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Dear Ragan,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Lori GordonGeneral Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Clean, daily breakfast options. Appearance was nice and the staff was very friendly
Stayed 4 nights in Dec 2023
Response from GM on Dec 12, 2023
Dear James,Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Lori GordonGeneral Manager

6/10 Okay

Kathleen

Traveled with family
Liked: Staff & service
The staff here is amazing, efficient, friendly and awesome!!! Every single person that helped us awesome! The property needs a bit of updating, but nothing was super bad.
Stayed 3 nights in Nov 2023
Response from GM on Dec 5, 2023
Dear Kathleen,Thank you for your recommendation of our associates. I'm pleased to hear that our staff's service made for a nice experience overall. I will certainly share your compliments. We hope to see you again for a flawless experience.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff was very nice. Area around hotel and entrance road was not inviting.
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear Rob,We appreciate your review. I'm glad you enjoyed our hotel and staff. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to host you again.Best,Lori GordonGeneral Manager

10/10 Excellent

Erich

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking even for rv’s. Great staff. Best stays in Milton, Fl by far.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Erich,Thank you for taking the time to write. I'm happy that our service and convenient parking made for an enjoyable stay. A return visit is the best compliment!Best,Lori GordonGeneral Manager

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Room was satisfactory, but hotel needs more updating. Breakfast was below average for a HI. Decent restaurants more than five miles away.
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Dear Robert,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 4, 2023
Dear William,What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this star rating. Please come again soon.Best,Lori GordonGeneral Manager

8/10 Good

Chance

Stayed 2 nights in Oct 2023
Response from GM on Nov 8, 2023
Dear Chance,Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Milton.Best,Lori GordonGeneral Manager

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Dear William,It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a high rating. Please revisit soon.Best,Lori GordonGeneral Manager

2/10 Terrible

Wendi

Stayed 1 night in Sep 2023
Response from GM on Oct 15, 2023
Dear Wendi,Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit.Sincerely,Lori GordonGeneral Manager

8/10 Good

Alna Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at all positions. Quiet place; outside too.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Dear Alna Dianne,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you, especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Lori GordonGeneral Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from GM on Sep 24, 2023
Dear Kyle,Thank you for your time in sharing your kind review, and please visit us again.Best,Lori GordonGeneral Manager

10/10 Excellent

Crystal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were great!
They had me all set up when we checked in. Friendly and clean atmosphere. A woman even printed out papers of the town to where we knew where everything was and how far away. We will definitely stay here again if back in this town
Stayed 1 night in Sep 2023
Response from GM on Sep 10, 2023
Dear Crystal,It is always a pleasure to hear that we have earned your recommendation through clean facilities and friendly service. Thank you for recognizing the staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best,Lori GordonGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing will be back!
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Dear Anonymous,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Lori GordonGeneral Manager

10/10 Excellent

Jennifer, Madisonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk clerk.
Stayed 1 night in Aug 2023
Response from GM on Aug 27, 2023
Dear Jennifer,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Julissa LewisGeneral Manager

10/10 Excellent

Parke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 29, 2023
Dear Parke,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Lori GordonGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from GM on Aug 14, 2023
Dear Michael,I am glad our Holiday Inn Express provided you with a great experience. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Lori GordonGeneral Manager

4/10 Poor

cole

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 16, 2023
Dear cole,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 14, 2023
Dear Stacey,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Lori GordonGeneral Manager

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
The person up front ( Jodi ) I think was her name , is phenomenal. She’s sooo nice and full of life . She’s the heart of that place . Thank you!
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Dear Gilberto,Thank you for being a loyal customer and for sharing this excellent review. Jodi does a great job for our guests, and I appreciate you recognizing her service. Hosting you was a pleasure for the entire staff, and we look forward to your next visit.Best,Lori GordonGeneral Manager

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. Breakfast was great.
Stayed 1 night in Jun 2023
Response from GM on Jun 12, 2023
Dear Steven,It is wonderful to hear you had an enjoyable stay at our Holiday Inn Express. Our breakfast, professional staff, and clean accommodations are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon.Best,Lori GordonGeneral Manager

10/10 Excellent

Jason, Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brandy was super helpful upon check in. Gabe was great with us, we left our room keys in our room. Ron maintenance man was amazing on trying to solve an issue with noise. Thank you
Stayed 3 nights in Jun 2023
Response from GM on Jun 5, 2023
Dear Jason,Thank you for being a loyal customer and for sharing this excellent review. Our team does a great job for our guests, and I appreciate you recognizing their service. Hosting you was a pleasure for the entire staff, and we look forward to your next visit.Best,Lori GordonGeneral Manager

10/10 Excellent

Mahmoud

Stayed 3 nights in May 2023
Response from GM on Jun 25, 2023
Dear Mahmoud,I am glad our Holiday Inn Express provided you with a five-star experience while visiting Milton. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Lori GordonGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from GM on Jun 3, 2023
Dear Anonymous,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Lori GordonGeneral Manager

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on Jun 2, 2023
Dear Matthew,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The property was back off the road and very quiet. The room was very clean and the staff very friendly. Breakfast was very good. We would definitely stay there again.
Stayed 2 nights in May 2023
Response from GM on May 31, 2023
Dear Gail,We appreciate you taking the time to share your kind comments with other travelers and us. I'm happy to hear you enjoyed your stay. Your review encourages our team, who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit!Best,Lori GordonGeneral Manager

10/10 Excellent

Tylar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on May 29, 2023
Dear Tylar,I am glad our Holiday Inn Express & Suites hotel provided you with a five-star experience while visiting Milton. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Lori GordonGeneral Manager

6/10 Okay

Queen

Stayed 2 nights in May 2023
Response from GM on May 19, 2023
Dear Queen,Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Jerry

Traveled with partner
Clean and well kept.
Stayed 1 night in Apr 2023
Response from GM on May 13, 2023
Dear Jerry,Thank you for sharing your review and recommendation. We're pleased to hear our clean and updated hotel made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon.Best,Lori GordonGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on May 1, 2023
Dear Anonymous,We strive to provide our guests with exceptional service that keeps them returning, so it's great to hear you had a great stay. Thank you for your support!Best,Lori GordonGeneral Manager

10/10 Excellent

Shawandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from GM on Apr 26, 2023
Dear Shawandra,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Lori GordonGeneral Manager

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on Mar 21, 2023
Dear Shelia,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Lori GordonGeneral Manager

2/10 Terrible

Robert

Stayed 1 night in Mar 2023
Response from GM on Apr 10, 2023
Dear Robert,I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Jenny

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. Location was very convenient for the reason we were there. Everything was clean, and breakfast was great. The ladies at the front desk were always so friendly and helpful!
Stayed 2 nights in Mar 2023
Response from GM on Mar 7, 2023
Dear Jenny, Thank you so much for choosing our Holiday Inn Express and for sharing this kind review. The staff genuinely loves welcoming guests to our hotel and city, and I hope that fact shines through every day. We enjoyed hosting you and look forward to your return. Best, Lori Gordon General Manager

4/10 Poor

Sandy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from GM on Mar 5, 2023
Dear Sandy,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Lori GordonGeneral Manager

6/10 Okay

Herbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Truck Stop Kind of Hotel
Stop on our way to Daytona Bike Week 2023. Place needs a remodel and someone please clean the molded over exterior windows.
Stayed 1 night in Mar 2023
Response from GM on Mar 5, 2023
Dear Herbert,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Sincerely,Lori GordonGeneral Manager

10/10 Excellent

Emilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from GM on Feb 19, 2023
Dear Emilee,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Lori GordonGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2023
Response from GM on Jan 29, 2023
Dear Scott,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Lori GordonGeneral Manager