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Reviews of Hotel Del Sol

2.5 out of 5
Hotel Del Sol
6900 Pensacola Blvd, Pensacola, FL

Reviews

3.6
Rating 10 - Excellent. 45 out of 1003 reviews" "
Rating 8 - Good. 71 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 160 out of 1003 reviews" "
Rating 2 - Terrible. 626 out of 1003 reviews" "

3.6/10

Cleanliness

4.8/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

10/10 Excellent

Merisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

2/10 Terrible

shakata

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time i stay here have to change multiple rooms always somwthing wromg hotel manager very rude and disrespectful doesnt want to hear yiur complaints nor try to fix them and interrupted my stay multiple times and still didnt fix anything while disrupting my stay the tv and ac unit did not work no sheets on my bed or pillows
Stayed 1 night in Apr 2024

2/10 Terrible

Larry, Viborg

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is staying at a homeless shelter on your bucket list? Well just skip this place because they need to make major changes to reach homeless shelter status. Starting with the front office the man at the desk doesn’t understand English. Told him at least 10 I need a room very close to the parking lot because my girlfriend uses a wheelchair. He said no problem no problem. He gives me a key and I ask him for directions to the room. He can’t explain how to get there in English. I point out to him there are rooms 50’ away with blue marked parking bumper right out side the door. He kept saying this room good this room good. I walked back the way he said to go and enjoyed walking over the deck with boards broken out. Once you walk by all of the shirtless young men getting their high on you reach the building. The security door doesn’t work because someone kicked it in. Pay no attention to the mattress in the hall. Go into your lovely room with the broken dead bolt because it was kicked in. Peel back the soiled sheets to view the bed bug feces on the mattress. I could go on and on. After driving 14 hrs I left drove 2 hrs more to a very comfortable rest area and slept in the truck.
Stayed 1 night in Apr 2024

2/10 Terrible

Shlea

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE WAS HORRIBLE!! People sleeping in the hallway. Exterior doors were broken!! The smell was ratchet. Broken windows. This should be taken off Expedia and condemned. I paid ahead of time so I couldn’t get my money back. Such a disappointment for Expedia to promote this property. Not a good look for anyone!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Jasmin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible! Hotel was so dirty. Had no towels, stains everywhere(sofa, bed sheets,floors). Tv didn’t turn on, no remote, dirty refrigerator. I would not recommend this hotel to anyone ever passing through Pensacola! People hanging all around property! Very unsafe.
Stayed 1 night in Mar 2024

6/10 Okay

Cherylann

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned once we checked in. The room floor looked as if it had never been swept. There was also no toiletries, towels or remote to the television. Was quiet and bed was comfy though.
Stayed 1 night in Dec 2023

4/10 Poor

Zane

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023

2/10 Terrible

Jerry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice droppings everywhere no frigerator doors wouldn't lock

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way overpriced crap room
One night stay. Everything wrong. Midnight staff rude. No ashtray, towels, garbage can, or fridge. Sink in bathroom not working. Tub leaking. Kitchen sink leaking. Desk stained, lights broken or not working. Lock on door broke. Floor tore up. Only 2 pillows for king size bed. Dirty pillow cases.
Stayed 1 night in Sep 2023

4/10 Poor

rick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay here only in an emergency
Fire alarm chirpping in hall way, also in room, changed room. No TV remote, no trash can. Peope hanging out at front desk. Hallway had boxes laying about, lamps were missing light bulbs. Patio had people hanging out smoking weed, just not a great place.
Stayed 1 night in Sep 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Courtney

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures provided make this place look very nice. However, the reality is not so nice. Our room was disgusting. Stained sheets and roaches crawling. The coax cable was coming out of the wall. And on top of that the tv didn’t even work! The counter tops were coming apart as well as the baseboards in the bathroom. Definitely looked like mold was growing around the toilet. Then on top of this. The lady who worked at night told me to leave my name and number to be contacted by the owner. Not only did he never call, you can’t get anyone on the phone. I also forgot to add that they advertise free breakfast and they do NOT do breakfast anymore. 0/10
Stayed 1 night in Aug 2023

2/10 Terrible

Aleksandr

Disliked: Staff & service, property conditions & facilities
I
Stayed 1 night in Aug 2023

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the Reviews
I wouldn't recommend staying here. The owner doesnt keep the a/c on in the building. The place has mildew on the walls and it reeps through the building. There was debris on the bed in the room. The door had no lock. The customer service agent was friendly however. The pool is not in a running condition. The location is terrible. I ended up finding somewhere else to stay and lost on my money. I do not recommend.
Stayed 3 nights in Aug 2023

6/10 Okay

William

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Muneerah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loks ok for the ourside occasionally INSIDE THE ROOM ARE UNSANITARY!!! EEWWW
Stayed 1 night in Aug 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience Will stay there again
Stayed 1 night in Aug 2023

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, noisy unsafe homeless hanging out smell of urine, doors rugs dirty.
Stayed 2 nights in Aug 2023

6/10 Okay

Forest

Stayed 1 night in Aug 2023

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not being hyperbolic, when I say, this is the grossest motel that I have stayed at, in my adult life. Casa Del Roach is more like it.
Stayed 2 nights in Jul 2023

4/10 Poor

Zdenka

Stayed 1 night in Jul 2023

2/10 Terrible

Quewayne

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm going to be honest, this is by far the WORST "Hotel" I've EVER stayed in! The pictures are misleading, either they have poor management or their staff is lazy. For the price they're charging, they do have roaches in their rooms, nothing and I mean NOTHING IS UPDATED. The carpet is old, the walls are old, the TV is old, everything is old and run down. DEFINITELY DO NOT RECOMMEND! NEVER STAY HERE IF YOU VISIT PENSACOLA, NEVER!!!!!! THIS PLACE SHOULD BE SHUT DOWN
Stayed 2 nights in Jul 2023

2/10 Terrible

Nakilia

Traveled with partner
Disliked: Amenities
He gave us a nasty dirty room that smells bad in mad I book online because he stay trying to over charge me
Stayed 1 night in Jul 2023

2/10 Terrible

Lindsey, Choctaw

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this hotel. There were roaches. No towels or wash rags upon arrival. When I was given towels they were clean but still damp. On checkout day we were getting ready to checkout and the cleaning came and made us take the sheets off the beds and give to her. She was demanding and had poor attitude. I do not recommend this place to anyone. I will never stay there again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Aubrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute worst place I've ever stayed. The doors dont close without using the deadbolt, the furniture is moldy & stained, the sheets were dirty, there are no towels, there is no breakfast though they have signs alluding to it. The manager/owner is rude. The shower didnt work and wasnt even completely built out. The sink leaks. Its a dump!!
Stayed 1 night in Jul 2023

4/10 Poor

Amy

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

4/10 Poor

Courtney, Bath

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Had to clean the floor in the room with a wet towel because the floor was filthy and the refrigerator didn't work.
Stayed 1 night in Jul 2023

4/10 Poor

Makita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not a fit for anyone that want a nice day if you are a true budget and don't mind cleaning up your own room no towels and maybe clean sheets then I suppose it's okay but this this place was a one-star facility. It needs a lot of upgrading it needs to be really closed down now and renovated. I stay here a few nights only because the price was cheap and I went in and sterilized and cleaned my own room and brought my own towels
Stayed 2 nights in Jul 2023

6/10 Okay

Brandie

Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Stayed 13 nights in Jul 2023

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel smells sooo bad! I have stayed around that area in cheap hotels and they weren’t as bad as this hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Caden

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kesavan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe

2/10 Terrible

Tracey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is more of an extended stay hotel. It was unclean. It felt unsafe. Our controls to the tub were hanging off. Our floor was held in place with duct tape. Sheets were dingy and stained. Pool was nasty. No breakfast was served as advertised.
Stayed 2 nights in Jun 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
One star hotel, I was not expecting much. Filthy broken down. When I asked for towels, they said they didn’t have any. Seems more like a hotel that you would rent by the hour.
Stayed 4 nights in Jun 2023

2/10 Terrible

Rosalinda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets were stained, smelled, there was hair sticking out of the outlet and was just all disgusting! The owner was rude, yelled at me when I went to get my money back, we did not stay there. Horrible living & unsafe conditions. DO NOT waste your money and book this hotel.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Put the floor boards back down.
Stayed 1 night in Jun 2023

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely past it's prime
Rough hotel. Garbage in room. One side is filled with questionable "residents". Litter around rooms included condoms, tampons ect. It was cheap and the bed was comfortable. Would not stay here again and can't recommend it.
Stayed 2 nights in Jun 2023

2/10 Terrible

Paul Louis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty property leftover food in the refrigerator when we got to the room. Cannot believe Orbitz would even have this property on there web site.
Stayed 4 nights in May 2023

2/10 Terrible

Anthony

Traveled with group
Disliked: Staff & service
I couldn't even check in, there was nobody at the front desk. I sat there for an hr blowing up their phone but nobody ever came. Tried transferring to another hotel but they kept giving me the run around. Ended up having to pay again for another room somewhere else. Trying to get a refund
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy but I loved the stay . Good for a one night or two stay .
Stayed 1 night in May 2023

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was bare minimum. There are no towels stocked in the rooms. The keycard access for room only works from the hallway inside the main hotel, even though the rooms have exterior keycard locks. When entering into the hallway from the unlocked door, a large cockroach was spotted along the wall in the hallway. The ac unit for the room could not cool the room. Very disappointing accommodations, and would strong suggest people avoid booking reservations with this hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs and broken AC
The first room had bed bugs. The second room the air conditioner didn't work and nobody showed up to fix it. In the end I left and went to the another hotel.
Stayed 2 nights in May 2023

6/10 Okay

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eh
The staff is extremely awkward and rude, no towels, no trash can and no microwave
Stayed 1 night in May 2023

4/10 Poor

Lenore

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disrepair
The pictures must be years old. It’s obvious that there has not been maintenance. Out of 6 dresser drawer pulls, 3 were missing. Bathroom fixtures were peeling. The security latch was visibly broken off but not fixed. One table lamp had the light bulb showing below the shade because the bulb receiver was broken. The bed sheets and blanket all had stains and/or burn holes. Just old looking.
Stayed 2 nights in May 2023

6/10 Okay

Catherine

Stayed 1 night in May 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nasty. Bathtub had hair and soap in it
Stayed 2 nights in May 2023

2/10 Terrible

Nicole

Stayed 2 nights in Apr 2023

2/10 Terrible

Cristian Alberto

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had to leave the hotel the same day we arrived. The blankets were dirty, we found a spider in the bed. Even though we booked a non-smoking room, it smelled a lot like cigar smoke. The pool was dirty too. The hotel feels like it hasn't gotten maintenance in a long time. Did not expect this condition since it is not a cheap hotel.
Stayed 2 nights in Apr 2023