Ratings based on 614 Verified Reviews

3.0 out of 5
59% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from pensacola, fl

The tub had setting water in it.

Posted Feb 20, 2017
The tub had setting water in it. Just didn't feel comfortable using the shower without knowing what else had been in that water.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
I don't have any complains, the people were nice and the room was clean.
2 out of 5
by A verified traveler from LA

not a deal

Posted Dec 12, 2016
Pros: the bed was very comfortable and the A/C worked great and was quite
Cons: The room was not clean!!! Food crumbs on the floor, counters not clean, mold on the doors, etc.
i will never stay at the La Quinta again!!! Very disappointed!!! i have stayed at MANY La Quinta hotels and this is by far the worst i have ever stayed at, after one night i booked somewhere else...
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Greetings, I would like to thank you for choosing LA Quinta Inn Pensacola. I would like to apologize for the short comings that you experienced while lodging with us. We strive to make every guest experience memorable and it appears that we have failed you. Rest assured your feedback will be shared with my department heads that played a role in your experience to provide better accommodation to our valued guest. Sincerely, General Manager
1 out of 5
by A verified traveler

Room

Posted Dec 12, 2016
Doors open to the outside of the hotel. Dirty carpets
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Greetings, Thanks for taking the time to write about your experiences at our Pensacola La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn as your choice for lodging accommodations. Sincerely, General Manager
1 out of 5
by A verified traveler

Long stay live ins not tourists too dirty

Posted Dec 11, 2016
Never stay again. Hotel for workers long stay not tourists. Carpet on stairs to lobby never vacuumed, first room curled black hairs in both beds when pulled back sheets. Floor blood stains, holes in walls.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for choosing La Quinta Inn & Suites Pensacola. I would like to apologize for the short comings that you experience while lodging with us. We strive to make every guest experience memorable and it appears that we have failed you. Rest assured your feedback will be shared with my department heads that played a role in your experience. I take full responsibility for your experience and will correct every challenge that you faced so that you and guest alike would not have to experience such displeasure. Warm Regards, General Manager
2 out of 5
by A verified traveler from US

Outdated facility

Posted Nov 28, 2016
This hotel has definately seen better days. When entering the room the strong "fresh smell" should have been a warning, since the many, many stains in the carpet flooring tell a different story about the cleanliness of the facility. Even though the two beds are only full sized (!!) the room seems small and narrow. If you sleep in the bed close to the window be prepared for a chilly, noisy night since the bed is pretty close to the A/C unit. The bathroom is small and outdated but contrary to most other hotels, the shower has the pressure/power of a pressure washer..... The breakfast is very basic, but the hotel is right next to a really good "Denny's". The hotel staff is friendly.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear David, I would like to thank you for sharing your experience with me. I am very disappointed to hear that you were unable to have a memorable experience with us. We strive to provide a Here for You Experience and we have failed you. Our guest well-being and Safety is our top priority and we didn’t deliver. Cleanliness is a very big piece of the puzzle of our guest experience rest assured I will be speaking directly with my Head Housekeeper and Maintenance Supervisor so that we can elevate our level of service for our valued guest. General Manager
2 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Very disappointed. My other LaQuinta stays were very nice. The accommodations here were awful.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
I would like to thank you for sharing your experience with me. I am very disappointed to hear that you were unable to have a memorable experience with us. We strive to provide a Here for You Experience and we have failed you. Rests assure I will share your comments with my staff to improve our services.
3 out of 5
by A verified traveler

Convenient Stay

Posted Nov 21, 2016 on Hotels
Convenient stay for us for a swim meet at UWF, less than 10 minute drive. Dozens of food choices in the vicinity. Gave us a place rest and get up and do it again, no frills. Room was clean. Bed was a little on the uncomfortable side. Breakfast was ok, sub par compared to other competitors/places we have stayed. Staff was friendly and willing to assist.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
Good place to stay when traveling with pets. We would stay again.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your feedback.
1 out of 5
by A verified traveler

LAUZY

Posted Nov 14, 2016 on Hotels
I made reservations for a King Size bed and had 2 double ,I requested ground floor ,my husband is disabled vet and we were on the second floor. Than the remote for the television was broken I found a ROACH and killed that one and on top of that the next morning there was NOTHING for diabetics to eat. My total impression of your hotel is a big O.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each issue that you have noted will be addressed immediately in an attempt to correct and improve our hotel. Respectfully, LQ Customer Care