Ratings based on 173 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Quite sleep

Posted May 21, 2017
Front desk gentleman was very professional and kind. Really quite place for a nice sleep
Comment from Hotel Management
May 21, 2017 by neil, Hotel Management
Thank you for the positive review, we really do appreciate it. We are glad you got a good nights rest, and thank you for the comment on our front desk personnel.. safe travels and take care
2 out of 5
by A verified traveler from Georgia

Marijuana headquarters.

Posted May 9, 2017
Pros: Location
Cons: Clean it up and fix things. Put some money into it. Take a zero tolerance policy against drugs. Call the police.
Location: Location was ok. Waterpark and movie near by
Hotel full of dope heads and the managers idea of dealing with it was to walk the halls to spray Febreeze. Didnt make people leave and never called Police. Smelled like Snoop Dogg lived there. If you are a cop like me dont stay here. Expedia needs to stop booking this hotel. Needs to be remodeled.
Comment from Hotel Management
May 11, 2017 by neil, Hotel Management
james, a lot of exaggeration went into this review.. here goes.. sorry for the inconvenience, the problem you had with your room was dealt with within 2 minutes. But in order for the fan to stop squeaking it has to run for a bit and you turned your bathroom fan off. which doesn't give time for the oil based liquid I put in there to settle. as far as the marijuana, you said one thing to us and it was at check out time. we cant do anything about the smell once the guest has checked out of the hotel. we offer smoking rooms and at check out time, doors are left open to air out. We cannot control what people do in their rooms that they paid for. Calling the police doesn't always resolve things, especially when we have no idea which room may be doing what you stated. they cant just go knocking on all the room doors, you of all people should know this. anyways, safe travels and maybe next time with you book somewhere make sure they don't offer smoking rooms. even then it is no guarantee people wont smoke in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Clean and comfortable for the price

Posted Apr 26, 2017
Pros: The staff was fantastic and friendly!
Cons: Therooms are in need of renovations . Our bathtub was cracked , I'm sure this was from wear. the hair dryer did not work unless you held the on button
Location: Beach! Navy bases, naval museum, shopping, food!
So many places are too expensive for a place to lay your head change your clothes and shower. This was perfect for us, within a reasonable price and we could visit our kids in the navy. We are middle class and can't afford a lot of extra.
Comment from Hotel Management
Apr 26, 2017 by neil, Hotel Management
Thank you for staying with us, we are due some small renovations coming up soon. the hair dryer has been replaced and the bath rub and been refinished. thanks again neil
3 out of 5
by A verified traveler

It was ok

Posted Apr 16, 2017
this was the second hotel we stayed in on our trip...unfortunately this was not as impressive as the first one. But considering the choices around this was the best choice in Pensacola. Will pay more for an upgraded place next time.
Comment from Hotel Management
Apr 17, 2017 by Neil, Hotel Management
Sorry we didn't meet your expectations but thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Savanna,GA

Great place to stay

Posted Mar 31, 2017
Pros: Everything
wonderful place to stay and above all VERY CLEAN Staff: very helpful and polite. From the Manager - the Housekeeping staff, everyone was amazing Room: very nice room, very clean, brand new flat screen TV's, comfy bed and everything is in working order. Location: there is a little construction going on, on the strip but wasn't a bother to me. Front desk, suggested plenty of attractions and places to eat in the area. the hotel is located in the center of Pensacola and is within 10-15 mins from everything. will be back, thank you
Comment from Hotel Management
Mar 31, 2017 by Neil, Hotel Management
Thank you so much for your kind review, it appears as of late that customers only like to be negative towards us.. so we really do appreciate the positive feedback and really hope to see you again soon.
2 out of 5
by A verified traveler

If you are not sleeping

Posted Mar 23, 2017
Late arrival well attended but the stay was horrible got no sleep people fighting and arguing left as soon as possible
Comment from Hotel Management
Mar 25, 2017 by Neil, Hotel Management
Thank you for staying with us, the group of two rooms of spring breakers did happen to keep a a few people up there night. We are sorry this happen but there is only so much we can do. It was handled in the morning and they were removed from the hotel. Stuff like this can happen anywhere and any place during spring break. It would have been nice if you could have commented on the cleanliness of our hotel rather than the negative. Safe travels
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Not bad for the price....

Posted Mar 22, 2017
The hotel staff were great, the rooms were ok. Walls are very thin.... Could hear every curse word the ppl next door said... Staff did have to ask them to leave because they got unruly. Staff was great!!
Comment from Hotel Management
Mar 22, 2017 by neil, Hotel Management
Thank you for your review we apologize for the guests and disturbed your peace and quiet. during spring break these things tend to happen with kids unsupervised. we appreciate the kind words and hope to see you again take care neil
1 out of 5
by A verified traveler from VA

Horrible, in the bad part of town

Posted Mar 15, 2017
Worst experience with hotels ever! Stay away from there! Run!
Comment from Hotel Management
Mar 17, 2017 by Neil, Hotel Management
Do not believe a word. He ran from the hotel when he found out this was a military town. Thinking maybe he's gone awole.
2 out of 5
by A verified traveler

It's ok.

Posted Mar 5, 2017
You could tell there was an attempt made, but everything just felt "not clean." The lamps and clock were dusty and there was a small stain on the sheets, but overall I was there for one night so.
Comment from Hotel Management
Mar 7, 2017 by Neil , Hotel Management
Sorry you were unhappy, I wish something would have been brought up to the front desk, so we could have corrected the problem. Safe travels
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice place to stay especially for the expense.

Posted Mar 2, 2017
Pros: Pleasant staff and clean accommodations. I didn't get a chance to use the workout room or pool so I cannot comment on those.
Cons: Maybe a better breakfast offering.
Location: The hotel was on a main thoroughfare which made it close many offerings. IHOP was within walking distance for breakfast
The owner goes out of his way to make his customers comfortable. When I checked in, my room was very clean but had a strange odor about it. It was late and I didn't feel like changing rooms. The next morning the owner offered to change rooms but I didn't feel like moving all of my stuff. Instead he had his cleaning staff correct the problem with extra cleaning and deodorizer. I was there 4 days and the rest of my stay was great!
Comment from Hotel Management
Mar 2, 2017 by Neil, Hotel Management
Thank you so much for the kind review sir. An unsatisfied guest is the last thing we want, so we will do as much as we can to make your stay pleasant throughout. We really do appreciate the business, and hope to see you again.. take care and safe travels Neil