Ratings based on 1,054 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Lackluster

Posted Aug 29, 2016
Pros: Beds were comfortable, great city view from the room
Cons: Staff Training, Management
Location: Not relevant to review
The Building and furniture in the room was nice. However the restaurant & front desk staff were seriously lacking. Manners in speech were polite but attitudes of the staff clearly indicated that they did not want to be there, nor did they want to help unless they had to.
3 out of 5
by A verified traveler

Convenient to attractions

Posted Aug 24, 2016
Decent hotel. Spacious rooms. Close to restaurants and beach. Room was hot, cannot control air beyond a point.
Comment from Hotel Management
Aug 24, 2016 by Pensacola Grand, Hotel Management
Thank you for your feedback
5 out of 5
by A verified traveler from L

Enjoyable

Posted Aug 23, 2016
Loved staying here. The views were great. Check-in was the smoothest I have ever encountered. The staff were excellent. I loved seeing the trains coming and going. The beds and linens were very comfortable and I loved the shower amenities that they have chosen. Will definitely stay there again.
Comment from Hotel Management
Aug 24, 2016 by Pensacola Grand, Hotel Management
Thank you o much for your positive feedback. We hope to see you again soon.
4 out of 5
by A verified traveler from ATLANTA GA

AGRADABLE

Posted Aug 23, 2016
Pros: ESTA MUY ORIGINAL ES ACOGEDOR
BUEN SERVICIO AGRADABLE LIMPIO Y EXELENTE ATENCION
5 out of 5
by A verified traveler from Mobile, Al

Posted Aug 22, 2016
Nice place, not far from the beaches and close to downtown.
Comment from Hotel Management
Aug 24, 2016 by Pensacola Grand, Hotel Management
Thank you for your positive feedback. We are glad that you enjoyed your stay with us and hope to see you again soon.
5 out of 5
by A verified traveler from Dallas TX

Posted Aug 22, 2016
Very clean, very comfortable. Great location within walking distance to lots of restaurants and other interesting places. Great staff, very friendly. I asked to be placed as high as possible for best view. They gave me the top floor. Very awesome!
Comment from Hotel Management
Aug 26, 2016 by Pensacola Grand, Hotel Management
We are so happy that you enjoyed your stay with us. The pictures you captured are amazing and thank you so much for sharing them. We aim to please our guest in any way to be sure you stay is as enjoyable as possible. And we hope to see you again soon.
4 out of 5
by A verified traveler

Very unique hotel 10 minutes from the beach

Posted Aug 22, 2016
We absolutely loved this hotel! It is right near downtown nightlife and a short drive to the beach. The beds were very comfortable and the rooms were very nice! There is a bar and a restaurant there too! I had a few small concerns: the electrical outlets are not conveniently placed in the room, the shower is handicap accessible (shower bench, handlebars, removable showerhead....which is a major plus) but there is no barrier to keep water from traveling across the bathroom floor, leaving quite a wet mess afterwards. Last, parking is in a side lot with the exception of a few other front spots. Overall, though, I would definitely recommend and will be returning!
Comment from Hotel Management
Aug 24, 2016 by Pensacola Grand , Hotel Management
Thank you for you feedback and 4 star rating. We will be doing some renovations and we hope you come back and stay with us again.
4 out of 5
by A verified traveler from Oklahoma

Great view from high floors, but run-down

Posted Aug 20, 2016
It's supposed to be a historic site, but to me, it was old and run-down. The bed was comfortable and everything was clean. The price was reasonable and there was plenty of parking. I'd stay there again, but it wasn't what I initially expected.
5 out of 5
by A verified traveler

Posted Aug 16, 2016
Need drive in cover from rain. I didn't drive a train.
Comment from Hotel Management
Aug 24, 2016 by Pensacola Grand, Hotel Management
Thank you for you feedback. We do apologize for the inconvenience; however, the hotel is attached to the historic L&N Depot (an old train station). We will be doing some renovations and we hope you come back and stay with us.
4 out of 5
by A verified traveler

Nice hotel

Posted Aug 14, 2016
Hotel about 8 minutes from the beach. Staff from the front desk girls,housekeeping and bartenders were so friendly. Trains woke me up early in the morning but I fell right back asleep. The only thing I didn't like is that I'm on a pretty strict meal plan so I brought my meals with me and they all went to waste because there are not any fridges in the room. Impressive rooms for the price even with the annoying train I would stay again just because I know that I'm going to get good service from the ppl that work there.