Ratings based on 1,311 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Great experience, loved the room Friendly staff good location
Comment from Hotel Management
Mar 23, 2017 by Pensacola Grand, Hotel Management
We would like to thank you for your feedback and we are glad that we were able to make your stay with us a good one. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice location, friendly staff, noisy room

Posted Mar 19, 2017
Pros: Location, staff, price
Cons: Soundproofing of rooms, updating of rooms
Location: Restaurants, Beaches, bars, nightlife
I really enjoyed the location of this hotel. You can walk to most anything downtown Pensacola. Lots of restaurants nearby. The staff were always very friendly. My only real complaint was that the rooms were a bit outdated and they were in desperate need of soundproofing. I felt like my neighbors were IN my room.
Comment from Hotel Management
Mar 21, 2017 by Pensacola Grand, Hotel Management
Thank you for the kind words and for the fantastic review. We certainly hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, Virginia

Posted Mar 19, 2017
The hotel is ver convienent, it is about 15 minutes away from pensacola beach, 10 minutes away from the mall and 10 minutes away from the airport. There are trains that pass by the hotel but they are usually done by midnight. The history and ambience of the hotel were really cool too.
Comment from Hotel Management
Mar 21, 2017 by Pensacola Grand, Hotel Management
Thank you for the kind words and for the fantastic review. We certainly hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice place

Posted Mar 16, 2017
The wife and I came for our anniversary and were not really expecting too much but were we wrong this place is a real gem,we arrived early and they didn't hesitate to put us in a room, very helpful staff the restaurant on site was wonderfully and the bar was also very good we would very much like to come back and stay longer.
Comment from Hotel Management
Mar 16, 2017 by Pensacola Grand, Hotel Management
Thanks you so much for your feedback. We are glad that you enjoyed your stay with us and happy that you had a great Anniversary as well. Come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Corner room panoramic view

Posted Mar 9, 2017
Close to everything we went for in downtown Pensacola ! Concert at Saenger , McGuires restaurant shopping !
Comment from Hotel Management
Mar 9, 2017 by Pensacola Grand, Hotel Management
Thank you so much for your wonderful feedback and we are glad that you enjoyed your stay with us. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Former train station -- real character

Posted Mar 1, 2017
The hotel stay was outstanding. The hotel has class and character without tremendous expense. It's near downtown and convenient. They have free overnight parking and airport shuttle. I didn't go to the bar or restaurant so can't comment.
Comment from Hotel Management
Mar 7, 2017 by Pensacola Grand, Hotel Management
We really appreciate the wonderful feedback that you provided. The photos that you captured are amazing and we hope that you come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Bathroom could be updated but overall very nice accommodations.
Comment from Hotel Management
Feb 13, 2017 by Pensacola Grand, Hotel Management
Thank you for taking the time to provide your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
My husband and i just needed a little get away trip. We loved our stay, great staff and great bar and restaurant! Thank you!
Comment from Hotel Management
Feb 7, 2017 by Pensacola Grand, Hotel Management
Thank you so much for your feedback. We are very grateful that you enjoyed your stay with us, even if it was just a small getaway. But we hope that you come back and see us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Location: Close to the downtown area that has a good variety of restaurants and night spots. Saw a show at the Saenger Theater that was amazing.
Very friendly staff from check-in to check-out. Nice on-site lounge. They have an on-site restaurant but I did not eat there.
Comment from Hotel Management
Feb 8, 2017 by Pensacola Grand, Hotel Management
We are glad that you took the time to provide your wonderful feedback. It is greatly appreciated. We do hope that you come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central location.

Posted Feb 6, 2017
Very clean rooms. Friendly staff. Minutes away from all the great features Pensacola has to offer. And as a plus, Pensacola Beach is a short drive away also.
Comment from Hotel Management
Feb 6, 2017 by Pensacola Grand, Hotel Management
Thank you four your great feedback. We are glad that you enjoyed your stay with us and hope you come back again soon.