Terrace/patio
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Reviews of Sole Inn and Suites

2.5 out of 5
Sole Inn and Suites
200 North Palafox Street, Pensacola, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 469 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ropbert E

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Justin, Guest Services on Apr 24, 2024
Thank you Ropbert for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay and hope you stay with us again so we can try to get a 5/5.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good value. Within walking distance to the downtown restaurants and other activities.
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 23, 2024
Thank you Thomas for taking the time to rate your stay and leave a review. Thank you for the kind words. We are glad you enjoyed you stay and hope you stay with us again on your next trip to Pensacola.

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown Pensacola. Short walk or Uber to the Ice Flyers or Wahoo's. Nice touch to have a happy hour and grab and go breakfast. Shower was small but the room was perfect for a weekend getaway! We'll be back.
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 22, 2024
Thank you Brandi for taking the time to rate your stay and leave a review. It is a short walk to the Bay Center to watch the Ice Flyers or Maritime Park to watch the Wahoo's. We are glad you enjoyed our happy hour and breakfast. We are glad the room was perfect for you and hope to see you again!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The motel is very cute and easy to walk everywhere downtown.
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 22, 2024
Thank you Laura for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service
Nice, older place. Walking distance to The Saenger Theatre and many shops, bars, and restaurants.
Stayed 1 night in Apr 2024
Response from Justin, Guest Services on Apr 17, 2024
Thank you for taking the time to rate your stay and leave a review. We are walking distance to The Saenger Theatre and many shops, bars and restaurants like you said. That is one of the best things about us is our location. We are glad you enjoyed your stay and hope you will stay with us again so we can try to get a 5/5 on your next visit.

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 13, 2024
Thank you Ashwani for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Sole'. Nice outdoor space to relax. Lots of great restaurants and entertainment within walking distance. Friendly staff, nice To Go Breakfast and Meet and Greet time. We have stayed here in the past and will stay again.
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 10, 2024
Thank you Vicki for taking the time to rate your stay and leave a review. Also thanks for staying with us multiple times. You have detailed everything great about Solé. We can't wait to see you again!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the complementary snacks and drink!
Stayed 1 night in Apr 2024
Response from Justin, Guest Services on Apr 5, 2024
Thank you Veronica for taking the time to rate your stay and leave a review. It was my pleasure to provide the complimentary snacks and drink. Thank you for coming to enjoy them. We hope to see you again!

4/10 Poor

Dio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms in need of remodel. Bathrooms very old and dirtyy
Stayed 2 nights in Apr 2024
Response from Justin, Guest Services on Apr 3, 2024
Thank you Dio for taking the time to rate your stay and leave a review. We are sorry to hear you did not enjoy your stay. We want all guests to have a great stay. Your issues have been brought to the Management's attention. We hope you will give us another try if you are this way.

10/10 Excellent

Marion, Nashville

Business traveler
Great value
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 26, 2024
Thank you Marion for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 20, 2024
Thank you Teresa for taking the time to rate your stay. We are glad you enjoyed your stay and Look forward to seeing you again!

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justin, Guest Services on Mar 19, 2024
Thank you Emily for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

JAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bed is good, room is clean . No count in Restroom
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 17, 2024
Hey Jay, Thank you for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice for old remodeled hotel. Shower was small but room was pretty nice.
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 12, 2024
Thankyou Richard for taking the time to rate your stay and write a review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Saiyadali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and unique. Nicely renovated. The staff was friendly which was great. If inPensacola again, I would stay there. It's in the middle of everything I feel and I could be wrong. But that's how I feel.
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 10, 2024
Thank you Saiyadali for taking the time to rate your stay and leave a review. We do feel we are in the middle of everything as well so I don't t think you are wrong. We hope to see you again!

10/10 Excellent

Michael, Elberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay while enjoying downtown Pensacola. Easy stroll to the dining and nightlife on Palafox Street.
Stayed 1 night in Mar 2024
Response from Justin, Guest Services on Mar 7, 2024
Thank you Michael for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Talaya

Very clean and comfortable ❤️❤️❤️
Stayed 1 night in Feb 2024
Response from Justin, Guest Services on Feb 29, 2024
Thank you Talaya for taking the time to rate your stay and leave a little review. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice downtown area with lots of places to eat and drink. Hotel is on Palafox and it is very walkable.
Stayed 1 night in Feb 2024
Response from Justin, Guest Services on Feb 21, 2024
Thank you Carol for taking the time to rate your stay and leave a review. Yes, there are over 100 places to eat that are within a mile. Palafox is where most are located and it is very walkable and safe. We hope you will stay with us again!

10/10 Excellent

Marah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Feb 18, 2024
Thank you Marah for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean quiet room, walking distance to many restaurants and attractions, high quality grab and go breakfast items.
Stayed 1 night in Feb 2024
Response from Justin, Guest Services on Feb 17, 2024
Thank you Bradley for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms. Check in was a breeze. Janet the check in person was very friendly and made sure we had everything we needed. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Justin, Guest Services on Feb 10, 2024
Thank you Michelle for taking the time to rate your stay and leave a review. We are glad you enjoyed your stay. We will pass your kind words on to Janet. We hope you stay with us again!

10/10 Excellent

Carol, Olympia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to main shopping areas, coffee shops and conference centers.
Stayed 5 nights in Jan 2024
Response from Justin, Guest Services on Jan 29, 2024
Thank you Carol for taking the time to rate your stay and write a review. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Ben, Auburndale

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful for small neds from food, drink, hangers, etc! Some guests were a little noisy at night, but I think they were just having a good time.:)
Stayed 5 nights in Jan 2024
Response from Justin, Guest Services on Jan 30, 2024
Thank you Ben for taking the time to rate your stay and leave a review. It is our pleasure to get you anything you need. Sorry about the guest being a little noisy but if they ever do bother you do not hesitate to call the front desk because they sign our noise policy at check in and we will enforce it. We hope to see you next time!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located downtown motel
We had considered booking a motel out on the highway and bypassing Pensacola but we were so glad we came downtown to this clean and comfortable property. There was a warm welcome which was much appreciated after a long drive from New Orleans. Pensacola centre is charming, with many places to eat and all within a short walk from this motel.
Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Jan 20, 2024
Thank you Julian for taking the time to rate your stay and give a review. We are glad you didn't pass us up as well. Pensacola does have it's own charm with many many places to eat within walking distance. We hope you will stay with us again!

10/10 Excellent

Sherry

Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Jan 20, 2024
Thank you for taking the time to rate your stay Sherry. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great location!
Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Jan 12, 2024
Thank you Robert for taking the time to write a review. Thank you for the kind words. We do think we do have a great location right in the Downtown area where you can walk to anything. We hope to see you again!

8/10 Good

Nikolas

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Jan 11, 2024
Thank you Nikolas for taking the time to rate your stay. We are glad you enjoyed your stay and hope you stay with us again so we can try to get a 5 out of 5.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the 1959 architecture of the building. The rooms were nicely decorated and the beds were very comfortable. Happy hour was a nice bonus and the staff very friendly and welcoming.
Stayed 1 night in Jan 2024
Response from Justin, Guest Services on Jan 11, 2024
Thank you Michael for taking the time to leave a review. Thank you for describing our property and one of our amenities we offer. We try our best to make all guest feel welcomed. We hope you will stay with us again!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 8, 2024
Thank you Elizabeth for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 8, 2024
Thank you Sherry for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

SUSAN

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 31, 2024
Thank you SUSAN for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this establishment
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 8, 2024
Thank you Mia for taking the time to rate your stay and leave a review. We are very happy that we made you very happy. We hope you stay with us again!

10/10 Excellent

George and Carol

Stayed 2 nights in Dec 2023
Response from Justin, Guest Services on Jan 20, 2024
Thank you George and Carol for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

John, SIERRA VISTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay John. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay Alan. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Sarah, Humble

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little spot to spend the night, super friendly customer service during check in. Thanks!
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to leave a review Sarah. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay Dean. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 20, 2024
Thank you for taking the time to rate your stay Lisa. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient location. Cool happy hour
Stayed 1 night in Nov 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Jan 2, 2024
Thank you for rating your stay Kimberly. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Justin, Guest Services on Jan 24, 2024
Thank you Christopher for taking the time to rate your stay. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great affordable place to stay
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay Brian. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay Angela. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to rate your stay Jessica. We are glad you enjoyed your stay and hope you will stay with us again!

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown in The center of everything. Lots of good places within walking distance.
Response from Justin, Guest Services on Feb 16, 2024
Thank you Craig for taking the time to rate your stay and write a review. We are glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small motel located at the end of Palafox. Walking distance to everything downtown. Staff was exceptional! Friendly arrival and departure.
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 31, 2023
Thank you for taking the time to leave a review about your stay Lori. Yes, we are within walking distance to anything downtown. Our staff always aims to please, I'm glad you were happy with our service. We hope you will stay with us again!

10/10 Excellent

gary, arlington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , room, price and staff
Stayed 4 nights in Nov 2023
Response from Justin, Guest Services on Dec 5, 2023
Thank you Gary for taking the time to write a review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Jasmine

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute spot! 5 stars
Lovely motel w free parking and wifi in downtown. Quiet. Clean and super cute! We were impressed! The front desk employee, Justin, was funny, helpful and such good vibes! The lobby decor is stylish af and actually matches my own furniture at home so I was loving it and was taking photos with my bff while we enjoyed their free happy hour… I can’t believe what a gem of a spot downtown this place was, don’t ever change Sole!
Stayed 1 night in Dec 2023
Response from Justin, Guest Services on Dec 5, 2023
Thank you Jasmine for taking the time to write an awesome review. Thank you for calling us a "gem of a spot". I'm glad you have such good taste, well since you described it as matching your own furniture. You def described me perfectly tho :) lol I am quite helpful and try to just make guests relaxed and to put a smile on their face. If you ever need a place to stay, when you are out you know where to look.

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were awful. Thin.
Stayed 2 nights in Dec 2023
Response from Justin, Guest Services on Dec 5, 2023
Hello John,I'm sorry to hear that the bed you had was thin but if that was the only issue and you gave us a 4 out of 10? I am open to criticism but I think that is a far stretch for the rating. I hope you told us at checkout because we do replace beds as soon as we are told about one being bad. We can not test them to know when it needs replacing.

10/10 Excellent

John G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Nov 2023
Response from Justin, Guest Services on Dec 5, 2023
Thank you John G for taking the time tow rate us and leave a little review. We do have a great location. We hope you will stay with us again.