3 outdoor pools, pool umbrellas, sun loungers

Reviews of SpringHill Suites Pensacola Beach

3 out of 5
SpringHill Suites Pensacola Beach
24 Via De Luna Dr, Pensacola Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 545 out of 871 reviews" "
Rating 8 - Good. 244 out of 871 reviews" "
Rating 6 - Okay. 51 out of 871 reviews" "
Rating 4 - Poor. 16 out of 871 reviews" "
Rating 2 - Terrible. 15 out of 871 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David and Annee

Judie at the front desk needs to be recognized for being such a kind and caring person. When we arrived after along journey from California with no sleep and we're looking forward to our ocean view room there had been a lost in translation from our original booking to what they had on record, she was able to arrange for us to have an ocean view room at no additional cost and was very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Tyree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a good get away spot
Stayed 1 night in Jan 2024
Response from General Manager on Apr 23, 2024
Dear Tyree,Thank you so much for the five-star review. We're thrilled to hear you enjoyed our wonderful getaway destination, and we hope we'll have the pleasure of welcoming you back for another relaxing visit with us.Chaquita Richard,General Manager

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this Hotel it was Extremely clean our breakfast was wonderful very quiet just a perfect vacation
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Kelley,Thank you for joining us at Springhill Suites Pensacola Beach. With immaculate accommodations and a tasty breakfast, our hotel is an excellent choice for a relaxing vacation. Our team hopes to welcome you back!Chaquita Richard,General Manager

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property convenient to the area beautiful view
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Deborah,We appreciate you taking the time to share your kind words with us! Providing clean, and comfortable accommodations is a standard we strive for, and we are pleased that we were able to meet your expectations. We hope that you will visit us again the next time you are in the area. Chaquita Richard,General Manager

8/10 Good

Lydia, Tallassee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Didn't like that my young son and I had to stay in a adjacent room with a joint door. Also I could hear music until the late hours and other noises as we walked down the hallway. The two lower pools were not heated but the main upper one was. Other than that, nice hotel. Very clean, friendly staff, nice room decor, easy access to beach, and you don't have to pay for parking. I would stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Lydia,It was such a pleasure having you and your son as our guests recently. We're thrilled our hospitable team and high standards of cleanliness left a memorable impression on you, and we appreciate you mentioning our tasteful decor and fantastic proximity to the beach. Your feedback about noise is understood, and we'll be sure to discuss it with our team to determine ways of improving in this respect. Thank you for your review, and we look forward to your return!Caroline Kane,General Manager

8/10 Good

Matt

Stayed 2 nights in Feb 2024
Response from C Henley on Apr 9, 2024
Thank you for your review. We hope you come again soon. Have a wonderful day.

10/10 Excellent

whitney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extra TV for couch and sitting area was very nice. Do not see that often.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Whitney,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our well-appointed suites hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Caroline Kane,General Manager

10/10 Excellent

Rabih

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly and prio
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Rabih,We're delighted by your excellent rating of Springhill Suites Pensacola Beach! It was our pleasure to extend friendly hospitality to you. Thank you for choosing to stay with us and we hope you'll come back.Caroline Kane,General Manager

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to give a shout out to Zarda in the breakfast area. She was friendly and attentive. The breakfast was well laid out. Thank you
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Ronald,Thank you for taking the time to share your kind words about Zarda's hospitality, as well as our well-laid-out breakfast. We'll be sure to pass on your compliments, and we look forward to the opportunity to welcome you back to Springhill Suites Pensacola Beach for another enjoyable stay.Caroline Kane,General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay!!!
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Jennifer,Thank you for allowing Springhill Suites Pensacola Beach to host your recent stay. It's wonderful to hear we were able to deliver an enjoyable experience and we appreciate you taking the time to share your positive rating. We're grateful for your review, and we hope to have the opportunity to welcome you back on another occasion.Caroline Kane,General Manager

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & had great breakfast options! Will stay again!
Response from General Manager on Jan 26, 2024
Our friendly staff and hearty breakfast are just a few reasons guests love staying with us at Springhill Suites Pensacola Beach! Thank you for your high rating, and we hope you'll come back and see us whenever you need some sun and fun in your life!Caroline Kane,General Manager

10/10 Excellent

Len

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the weather did not cooperate with our stay, the hotel experience was extremely good. The staff were all very accommodating and pleasant.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Len,Thank you for staying with us at Springhill Suites Pensacola Beach. Although the weather was not ideal during your visit, we are glad our team could cater to your travel needs. We appreciate your feedback and want to invite you back again anytime!Caroline Kane,General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great. Great upgrade for the room. Really wish we had stayed here longer to enjoy the property and the area.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear David,Thanks so much for your glowing review of Springhill Suites Pensacola Beach! We're delighted you enjoyed your time with us, and we'd love to host you again for a longer stay in the future.Caroline Kane,General Manager

10/10 Excellent

Wilman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Lori,Thank you for your perfect rating! We're delighted you were satisfied with your recent stay, and we hope to welcome you back soon. Caroline Kane,General Manager

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the way to Disney layover
Beautiful and comfy hotel. Beach view gorgeous. Rooms are so well built
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Mary,It was our pleasure to be the comfortable stopover you needed at Springhill Suites Pensacola Beach! We are excited you were impressed with our accommodations, and we hope you'll stay a little longer next time. Thanks so much!Caroline Kane,General Manager

8/10 Good

Shane

Traveled with family and small children
Liked: Amenities
Time for new mattress! And not everyone loves BOLD coffee!
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Shane,Thank you for your positive rating of Springhill Suites Pensacola Beach! While we regret that some items could have been better for you, we're glad your overall stay was pleasant. Your feedback is valued, and we hope you'll come back!Caroline Kane,General Manager

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The access to the pool and beach was super amazing. We did a Christmas photo shoot at the beach in front of the hotel and my man asked me to Marry him during our shoot! Such a beautiful property!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Sheena,It's wonderful to receive your excellent review of Springhill Suites Pensacola Beach! We're proud you enjoyed our warm hospitality and fantastic amenities. Many thanks for your thoughtful praise. Congratulations on your engagement, and we look forward to your return!Caroline Kane,General Manager

10/10 Excellent

hyunsuk

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable experience!
Clean, comfortable with inviting and friendly staff. Will definitely stay here again when we are in the area.
Stayed 1 night in Nov 2023

8/10 Good

Erhunda

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Property conditions & facilities
Conveniently located near restaurants and activities
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Nancy,We are delighted to see your five-star review! Thank you for taking the time to share your positive experience with us. It's fantastic to hear that our location was convenient for your dining and entertainment needs. We are thrilled to have had the opportunity to host you and look forward to welcoming you back to Springhill Suites Pensacola Beach soon!Caroline Kane,General Manager

10/10 Excellent

Liz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is amazing!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear Liz,Thank you so much for your review and for giving us a perfect rating! It was truly a pleasure having you here, and we hope you return soon.Caroline Kane,General Manager

10/10 Excellent

Ckaris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful experience!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Thank you for your excellent feedback! We're thrilled to hear you had a wonderful experience during your stay at Springhill Suites Pensacola Beach. Your satisfaction is our priority, and we can't wait to welcome you back for another five-star visit in the future. Caroline Kane,General Manager

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this property. It has a good location with a beautiful pool and great staff.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Martin,Thank you for your recent stay with us! We're so glad you enjoyed our friendly staff, lovely pool, and convenient location. It would be an honor to welcome you back the next time you're in Pensacola Beach! Caroline Kane,General Manager

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean & beautiful. The rooms were spacious, hot tub was hot, and the heated pool felt great to swim in on the breezy night! We loved the beach access and enjoyed our stay.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Bonnie,It was a delight to welcome you to Springhill Suites Pensacola Beach and we are thrilled you had such a wonderful experience. Our team works hard to ensure our guests have a stay like yours so they will be honored to read your kind comments about our beautiful property and spotless accommodations. We look forward to welcoming you back for another memorable getaway.Caroline Kane,General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bryn

Stayed 1 night in Sep 2023

8/10 Good

Amy P

We were right near the ice machine that made clunking noises all during the day and night. Asked to change rooms but supposedly completely booked.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Amy,Thank you for sharing your feedback. We're sorry to hear that there was disturbance during your stay. If you decide to stay with us again in the future, we'll do our best to ensure you have a quieter and more comfortable experience. We hope to have the opportunity to host you again.Caroline Kane,General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a beach hotel
Hotel was remodeled & very clean w/great free breakfast. Would love to see boardwalk to beach. Enjoyed 2 outdoor showers to use when coming back from beach. Love layout of room & den/tv & bed/tv. That meant we were able to sit on couch & watch TV & not have to only watch from bed like most hotels. Appreciate bath gel/shampoo/conditioner in shower & not little travel bottles. Very much appreciate shower head that moves up/down vertically for tall/short people & also becomes a handheld. Tiki bar service was great but don't expect a lot of alcohol in drinks & they are expensive at $12 each for small cups. The things we didn't like about our stay had nothing to do with the hotel & everything to do w/rude guests. People who get to pool @ 8 a.m. to stake their claim never letting anyone else sit in those chairs until it gets dark because they put their stuff there. When they leave for hours they leave their stuff. The multiple families w/6+ kids in each family who monopolize the 2 pools/jacuzzi & don't share w/ the rest of the hotel. Kids under 5 who don't wear swim diapers. I could go on & on. The hotel definitely needs more chairs/umbrellas. It was mid-Sept and chairs were full each day. Can't imagine what it's like in summer.
View from the tiki bar.
View from 3rd floor balcony pool side.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for sharing your detailed feedback about your recent stay at Springhill Suites Pensacola Beach. We're delighted you appreciated our remodeled hotel and complimentary breakfast. Your suggestions and observations are valued, and we'll continuously work to improve our services and the overall guest experience. We hope you'll consider staying with us again, and we appreciate your patronage.Caroline Kane,General Manager

10/10 Excellent

Ralph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value to be on the beach and close to food and drink
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Ralph,Thank you for the outstanding rating of your recent stay at Springhill Suites Pensacola Beach. We're glad you enjoyed your time with us and our excellent beach location, proximity to area dining choices, and exceptional value. Our team would be pleased to host you again in Pensacola Beach, so come back soon!Caroline Kane,General Manager

2/10 Terrible

Tiffanie

Stayed 1 night in Sep 2023

10/10 Excellent

Liya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish it had a coffee shop inside that was open all day. But otherwise great place, clean, friendly staff.
Response from General Manager on Sep 22, 2023
Dear Liya,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we appreciate your suggestion about a coffee shop. Please come see us again soon.Caroline Kane,General Manager

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. We will stay again
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Theodore,Thank you for the outstanding rating of your recent stay at Springhill Suites Pensacola Beach. We're glad your wonderful stay can be directly attributed to our exceptional staff. It will be our pleasure to host you again in Pensacola Beach, so come back soon!Caroline Kane,General Manager

10/10 Excellent

Quiana

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean quiet place to stay
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Quiana,We were happy to provide you with clean, quiet accommodations, and we're glad you enjoyed your visit. Thank you for your kind words! Please come stay at Springhill Suites Pensacola Beach again soon.Caroline Kane,General Manager

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay at the Springhill Suites Pensacola Beach! Staff was very friendly and accommodating. Breakfast was nice. Location was perfect with the trolley stop right outside and some fun dining options right across the street. All common areas were clean. The guest rooms were very spacious and comfortable. We especially loved how well maintained the pools were. The gentlemen that maintain the pools do an excellent job. The pools were crystal clear clean! We will definitely stay here again next time we visit Pensacola Beach! Highly recommend!
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 25, 2023
Dear Blanca,It is an honor to have earned a five-star review. We are delighted to know that you appreciated many aspects of your stay with us. Our team works really hard to maintain our accommodations and common areas so that our guests can enjoy the cleanliness and comfort. The best compliment is knowing that you will return and you recommend us to other guests. It was a pleasure having you as a guest, and we look forward to welcoming you back. Caroline Kane,General Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2023

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 13, 2023
Dear Allan,Thanks so much for choosing us to host your travels, and overall, we hope you had a terrific getaway to Pensacola Beach. Come back anytime for another five-star stay!Caroline Kane,General Manager

10/10 Excellent

VINEET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach side resort can have a lot of sand, but the staff is working diligently for cleanup. There is an easy access to restaurants and shopping, it seems one can order food from outside too at poolside. All 3 pools are fun for kids and adults. The staff is friendly.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Vineet,Thank you for sharing your review. Our team always endeavors to keep any hassle regarding clean-up or sand to a minimum, so our guests can spend their time soaking in the warm Floridian sun. We are glad you enjoyed the convenient access to local eateries, and that you found our refreshing pools a treat for all ages. Thank you again for your time, and we would be thrilled to have you for another relaxing trip to the beach.Caroline Kane,General Manager

10/10 Excellent

Brock

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Brock,Thank you very much for the five-star review as it's everything we always hope for all of our guests. We are thrilled you enjoyed your stay and hope to have the pleasure of welcoming you back to Springhill Suites Pensacola Beach. Caroline Kane,General Manager

10/10 Excellent

Eugene

Solo traveler
Liked: Cleanliness, amenities
Location excellent, nice spacious room, price was a little high.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Eugene,Thank you for sharing your comments with us. We are happy to see that you enjoyed your overall visit and appreciated our convenient location and spacious accommodations. We price our services competitively, and we always strive to deliver the full value that our guests expect. Happy travels, and come back soon! Caroline Kane,General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Springhill Suites PB on Aug 7, 2023
Thank you for at SpringHill Suites Pensacola Beach! We are so glad to hear that you were satisfied with your experience, and we would be thrilled to welcome you back any time your plans bring you this way.

10/10 Excellent

Maleka

Liked: Cleanliness, staff & service, property conditions & facilities
This property was AMAZING!! We’re definitely going back!
Stayed 4 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Maleka,Wow, what a kind review! We're thrilled you enjoyed your stay with us at Springhill Suites Pensacola Beach. It's lovely to hear you plan on coming back; we're already looking forward to seeing you again.Caroline Kane,General Manager

8/10 Good

Morteza

Liked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

Heidi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful beach. Clean rooms. Not a lot of dining options.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Heidi,Thank you for staying with us. We're glad we could complement your Florida trip with our newly renovated rooms, and convenient beach access. While it is disappointing to hear you found the dining options wanting, know that our staff would be happy to provide you tips and assistance with local dining options in the future. Come back soon!Caroline Kane,General Manager

10/10 Excellent

Elisabet

Stayed 4 nights in Jul 2023
Response from Springhill Suites PB on Aug 7, 2023
Thank you for at SpringHill Suites Pensacola Beach! We are so glad to hear that you were satisfied with your experience, and we would be thrilled to welcome you back any time your plans bring you this way.