I came to the property 30 minutes after check out time, and my "room was not ready." Was told to come back in an hour. Showed up an hour and a half later and "room was still not ready." Said to come back later, and I showed up a 9:00pm ready to hit the sack after a long day of traveling and picking up food to cook on the stove in the kitchenette, and was told my booking was "cancelled." I said, ok, well, will I receive a cancellation through Expedia, and the gentleman at the desk said yes.
I had to book a last minute hotel, late at night, so didn't get full use of my room. All of the food we had bought went to waste. Had to then eat breakfast at a restaurant that cost an extra $40. After everything, what should have been $140.00 with hotel and food turned into $250.00 that we didn't get to enjoy because I was supposed to be making my friend a home cooked meal. The whole reason I booked this hotel and made the 100 mile trip over. Never mind the gas wasted going back and forth to the hotel when we could have been in the room relaxing.
I have now escalated this situation through Expedia 3 times, and the best they can give me is a $50 credit. This entire situation is unacceptable. I have been a travel agent myself, and nothing about this situation is acceptable. If you have a hotel that is doing your customers wrong you elate said customer for further bookings, and deal with the hotel directly. Hotel policy does not apply here. I made no cancellation.