Ratings based on 915 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 5, 2018
Comment from Hotel Management
Jun 7, 2018 by Front of the House Manager, Hotel Management
Dear Guest, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Alicia Pinto, Front of the House Manager
5 out of 5
by A verified traveler from Florida

Posted Jun 4, 2018
Very friendly staff. Great location. Hotel offers morning beverages such as water, coffee, teas, also muffins and cookies as a courtesy to clients every day at the lobby! Even towels for the joggers outside, really great!
Comment from Hotel Management
Jun 8, 2018 by Front of the House Manager, Hotel Management
Dear Isa, thank you for being our guest at The Ritz-Carlton Pentagon City. We are thrilled you thoroughly enjoyed your stay with us and especially appreciated Food & Beverages we offer. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Alicia Pinto, Front of the House Manager
5 out of 5
by A verified traveler from Toronto, Ontario, Canada

Posted Jun 4, 2018
beautiful hotel. excellent location with Metro stop directly outside which can take you to all the sights in comfort. Lovely restaurant for breakfast and lunch. Shopping Mall is adjoined to the hotel with many options. Highly recommend this hotel and we look forward to coming back
Comment from Hotel Management
Jun 9, 2018 by Front of the House Manager, Hotel Management
Dear Scott, thank you for the five-star review of The Ritz-Carlton Pentagon City. We are so delighted to read that you were impressed with our on-site restaurant and convenient location which was perfect for your needs. We appreciate you recommending us online and look forward to your next stay with us soon. Alicia Pinto, Front of the House Manager
5 out of 5
by A verified traveler from NC

Posted Jun 4, 2018
Great service! Great hotel
Comment from Hotel Management
Jun 7, 2018 by Front of the House Manager, Hotel Management
Dear Stephan, thank you for sharing a wonderful review of The Ritz-Carlton Pentagon City. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. We look forward to welcoming you again for another memorable experience. Alicia Pinto, Front of the House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ritz Carlton Pentagon City

Close to metro

Posted May 29, 2018
Staff is amazingly helpful could not ask for better
Comment from Hotel Management
May 30, 2018 by Front of the House Manager , Hotel Management
Dear Guest, we are humbled by your high praise, and we appreciate you taking the time to share your review with fellow travelers. We are delighted you enjoyed our fantastic location and that we were a part of making your stay memorable. It will be an honor to share your compliments with our team. Thank you for choosing The Ritz-Carlton Pentagon City for your visit to our historic city, and we look forward to welcoming you again soon. Alicia Pinto, Front of the House Manager
5 out of 5
by A verified traveler from De

Posted May 28, 2018
Our check in experience from front desk to the delivery of celebration champagne and cake for my husbands 75th Birthday was a delightful surprise. The hotel restaurant director Dwayne was amazing and attentive to our needs. Meal service / breakfast buffet was impeccable. The room we requested for the city view was right on point. The room itself was very luxurious and comfortable. Thanks for a memorable birthday celebration!!!
Comment from Hotel Management
Jun 10, 2018 by Front of the House Manager, Hotel Management
Dear Guest, thanks for celebrating your husband's birthday with us at The Ritz-Carlton Pentagon City. We are thrilled to know we met all your expectations and you had a great stay. We will definitely share your compliments with Dwayne. We look forward to hosting you both again soon. Alicia Pinto, Front of the House Manager
4 out of 5
by A verified traveler

Posted May 23, 2018
Hot water was sporadic Room at times smelled like cigarettes
Comment from Hotel Management
May 28, 2018 by Front of the House Manager, Hotel Management
Dear Guest, thank you for sharing your feedback. Our top priority is for you to leave 100% satisfied, and we are very sorry we didn't meet that goal for you. We take your comments seriously and will use your feedback to make sure we don't make the same mistakes. We would like to regain your trust and hope you will give us that chance in the future. Alicia Pinto, Front of the House Manager
5 out of 5
by A verified traveler

Posted May 21, 2018
Excellent
Comment from Hotel Management
May 24, 2018 by Front of the House Manager , Hotel Management
Dear Charlene, thank you for rating your stay at The Ritz-Carlton Pentagon City. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Alicia Pinto, Front of the House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from One

Posted May 21, 2018
Very good. Only thing is that one should carry enough cash for tips.
Comment from Hotel Management
May 29, 2018 by Front of the House Manager, Hotel Management
Dear Guest, our thanks for reviewing your stay at The Ritz-Carlton Pentagon. We are glad we met all your expectations and that you had a great experience. It was a pleasure to have you as our guest, and we hope to see you again soon. Alicia Pinto, Front of the House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2018
Very comfortable and clean. Great location. Friendly staff
Comment from Hotel Management
May 28, 2018 by Front of the House Manager , Hotel Management
It was a pleasure to have you as our guest at The Ritz-Carlton Pentagon City. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Alicia Pinto Front of the House Manager