Ratings based on 881 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
Hotel staff welcoming, professional and cheerful. The club lounge is worth the additional cost. The staff ensures you have everything that you need. Great location with the metro down stairs. easy to get around the dc area.
Comment from Hotel Management
Apr 23, 2018 by Kimberly , Hotel Management
Good Morning, Thank you for your patronage and feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
The most comfortable luxurious bed ever! Great staff, helpful and located across from Pentagon City Metro and lots of good restaurants nearby.
Comment from Hotel Management
Apr 23, 2018 by Kimberly, Hotel Management
Good Morning, Thank you for your patronage and feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2018
Wonderful experience! Very pleasant staff that showed us a warm welcome!
Comment from Hotel Management
Apr 16, 2018 by Kimberly, Hotel Management
Thank you for your patronage and feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice, Recommend

Posted Apr 10, 2018
First time at a Ritz. Been to Mandarin Oriental and other high-end hotels. Only wish was that there was a nice hot tub in addition to the sauna / steam room. I did not experience some of the negative experiences in the other reviews which made it seem like a run-down hotel that bothers you with intrusive personnel but that was not my experience. The staff was very pleasant and while they offered help did not insist or intrude. Yes, some things could get updated like the bath tub. But, overall, it is a very nice place to stay. Recommend getting the breakfast add-on. It is very nice. Even a minor issue with my bill after I had checked out was corrected without hassle over the phone so I was even more pleased.
Comment from Hotel Management
Apr 13, 2018 by Kimberly, Hotel Management
James thank you for your patronage and your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Weekend getaway

Posted Apr 9, 2018
Jennifer made checking in super fast and pleasant! I ordered room service the food and wait staff were exceptional. I didn’t have to wait long for my order and the food was hot and fresh.
Comment from Hotel Management
Apr 13, 2018 by Kimberly, Hotel Management
London thank you for your patronage and feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2018
Great place to stay and family friendly. Would definitely stay there again!
Comment from Hotel Management
Mar 26, 2018 by Kimberly, Hotel Management
Thank you for your patronage and feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Great personal services. Subway access fantastic. We stay here at least once a year.
Comment from Hotel Management
Mar 19, 2018 by Kimberly, Hotel Management
Thank you for your patronage and review.
5 out of 5
by A verified traveler

A wonderful weekend

Posted Jan 16, 2018 on Hotels
I traveled with my 2 daughters for my birthday. We stayed for 2 nights and enjoyed every minute at the Ritz. It was elegant and comfortable. The staff was warm and welcoming. The room was very quiet. It was great to have the shopping center so close. We look forward to staying there again.
Comment from Hotel Management
Jan 22, 2018 by Kimberly Anderson-Felga, Hotel Management
Dear Dona, Thank you for your patronage and feedback. We look forward to our next stay with us. Kimberly Anderson-Felga Director of Business Travel & Leisure Sales
4 out of 5
by christopher

Posted Dec 31, 2017 on Hotels
This was my 1st stay with Ritz Carlton, and whike the hotel room was nice, I really didn't notice much dkfference in the Ritz or Holiday Inn, or Weston, etc...
Comment from Hotel Management
Jan 22, 2018 by Kimberly, Hotel Management
Dear Christopher, Thank you for your patronage and feedback. We look forward to your next stay with us. Kimberly Anderson-Felga Director of Business Travel & Leisure Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Dec 28, 2017
Excellent standing. Location is not ideal but the price-quality ratio offered is very good.
Comment from Hotel Management
Jan 1, 2018 by Kimberly Anderson Felga, Hotel Management
Happy New Year, Thank you for your feedback and patronage.