Ratings based on 194 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Hotel beside Okanogon Event Center

Posted Sep 14, 2017
Pros: The front staff were exceptional! Couldn't do enough for us.
Hotel within walking distance to Event Center. Exceptional front staff.
1 out of 5
by A verified traveler from Sacramento

This hotel was terrible!

Posted Aug 30, 2017
Pros: Nothing
Cons: The hotel is in need of updating. Many tiles in the bathroom were cracked and the grout and silicone were stained. Carpets were also stained.
Location: Close to wineries.
My friend and I were visiting Penticton , BC to have a girls vacation and do some wine tasting throughout the region. Our stay at this hotel was to be three nights in early August. We arrived to this "no smoking" facility and the lobby was filled with smoke which was coming from the private office behind the front desk. That was the moment that I knew we were in trouble. The first night was fine although I saw hair in the corners of the bathroom. It was late afternoon on the second day, upon returning to the room after wine tasting we noticed that we had clean towels but the beds were not made and the room and bathroom had not been cleaned. I immediately complained to the front desk and a women (possibly the manager) and the head of housekeeping followed me to the room and they proceeded to clean and make the beds. On the last afternoon upon our arrival, we had clean towels, the beds were made but the room and bathroom had not been cleaned. I actually have photos supporting all the above. As you can imagine this was extremely irritating. I was too tired to go down and complain again but upon checking out I made the front desk aware of both situations and they simply said "Sorry". Also, both days we experienced cool showers. We work hard for our money and getting time off work to spend with friends takes a lot of planning. If you don't want a dirty room, cold showers and a view from the terrace overlooking the parking lot and their dumpster, I'd recommend booking elsewhere.
4 out of 5
Recommended
for Families
by A verified traveler

Nice, good value hotel close to activities

Posted Aug 30, 2017
Pros: While not on the beach, it's close to Loco Landing (a mini Disneyland), the channel (for lazy rafting on a hot day), Wibit (a kids water park).
Cons: Windows need window locks. Indoor pool and hot tub are circa 1970's.
Penticton is a happy little beach town caught in a 1980's time loop. All the hotels feel a little worn and old, however, of them all - this is one of the more comfortable ones. The Hotel is comfortable and adequate if you're not too fussy. The room was larger. The beds comfy. The AC worked and the outdoor pool kept our son amused for hours. Their restaurant next door also had great waffles. Quite lovely for a summer getaway. We chose the Coast Penticton not only for its value but because it was close to Loco Landing, Wibit and Salty's - all key destinations on our Penticton getaway. Overall, an 8.5 out of 10. The only things that we didn't like were the indoor pool and hottub - both circa 1970's feeling, but thankfully, clean. We also didn't like the lack of window locks on our balcony. However, to the staff's credit, they did provide window locks when we asked. The staff was great and happy to help. We'd definitely go back.
Comment from Hotel Management
Sep 3, 2017 by Colin, Hotel Management
Thank you for your comments. Have a great rest of your summer
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Relaxing in the Okanagan

Posted Aug 20, 2017
Pros: Great location for beach, retail and restaurants.
Cons: Rooms should have a microwave
Location: Lots of wineries for tastings and lunches. Not far from the airport. Great access to Kelowna and Oliver/Osoyoos.
Unfortunately smokey Penticton from the fires. Dated but clean, spacious and comfortable room at the hotel. GREAT outdoor pool! Balcony should be screened rather than almost totally enclosed in glass because of the heat. We would stay there again!
Comment from Hotel Management
Aug 25, 2017 by jacquie, Hotel Management
Thank you for sharing your views. We do appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Cozy

Posted Jul 30, 2017
Front desk very friendly, laundry convenient and inexpensive, a/c worked well - would def stay again 👍
Comment from Hotel Management
Aug 4, 2017 by Colin , Hotel Management
Thank you for your Review. Have a great summer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Very nice and clean , friendly staff the pool was clean all the time
Comment from Hotel Management
Aug 4, 2017 by Colin, Hotel Management
Thank you for your review. Have a great Summer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, nice hotel.

Posted Jul 20, 2017
Good hotel. Walking distance to restaurants, beach, shopping and the casino. Would definitely stay there again.
Comment from Hotel Management
Aug 4, 2017 by Colin, Hotel Management
Thank you for your review. We look forward to your next visit. Have a great summer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Manitoba

In town for a wedding

Posted Jul 16, 2017
Loved the hotel. An older hotel but good quality towels, real toilet paper, awesome shower, large bottles of shampoo, conditioner and body wash. Very comfortable beds.
Comment from Hotel Management
Aug 4, 2017 by Colin , Hotel Management
I'm glad the wedding went well. we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Quiet, Great location, Kind staff

Posted Jul 12, 2017
Overall our visit was great. Staff was kind and informative. Rooms are nice and big. Beds comfortable. House keeping could be better. We did get fresh towels everyday but I like it when the bed is made too. A holiday treat. Water pressure is good but sensitive to other rooms. Temperatures don't stay consistent. I'm a coast hotel fan.
Comment from Hotel Management
Aug 4, 2017 by Colin, Hotel Management
Thank you for your review. We will pass your concern on to housekeeping. Have a great summer
5 out of 5
Recommended
for Everyone
by A verified traveler from Walla Walla

Excellent hotel and very clean

Posted Jul 6, 2017
We had a great 3 night stay here. Room was great and very clean and comfortable. We did wish that there was a fan in the bedroom to help with cooling. The ac was in the main room and did Tony cool the bedroom much but overall our stay was excellent.
Comment from Hotel Management
Aug 25, 2017 by Jacquie, Hotel Management
Thank you for your comments. We appreciate and take them all very seriously.