Suite, Multiple Beds, Non Smoking (Two-Bedroom) | Egyptian cotton sheets, premium bedding, desk, blackout drapes

Reviews of Baymont by Wyndham Peoria

2.5 out of 5
Baymont by Wyndham Peoria
2002 West War Memorial Drive, Peoria, IL

Reviews

5.4
Rating 10 - Excellent. 20 out of 122 reviews" "
Rating 8 - Good. 15 out of 122 reviews" "
Rating 6 - Okay. 26 out of 122 reviews" "
Rating 4 - Poor. 28 out of 122 reviews" "
Rating 2 - Terrible. 33 out of 122 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Samantha

Traveled with family
Disliked: Staff & service
The room was fairly nice and clean but the WiFi wasn’t great and the room above me was very noisy.
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Thank you for your feedback. I apologize for the inconvenience caused by the noisy room above and the WiFi issues. We will work on improving these aspects to enhance the overall guest experience in the future.

4/10 Poor

Linda

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I called Baymont to request 3rd floor so quiet to study for my son, who next morning was taking boards. Pete said yes 3rd floor avail, so there was no mistake he was reserving upstairs & that my son would be checking in later evening. Even though Pete was there, til 10pm & my son arrived around 8pm, Pete gave him ground floor, not 3rd floor.!!! Then music began playing from 11pm til 1:30am! When he took shower in the morning, the hot water shut off after 5 min, so he had to take a luke warm shower. I hope we NEVER have to go to Peoria ever again & certainly will remember not to stay at Baymont.
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
As the General Manager of the hotel, I deeply apologize for the inconvenience you and your son experienced during your stay at Baymont. I regret that the request for a quiet 3rd floor room was not honored and that there was a disturbance with music playing late into the night. Additionally, I apologize for the hot water issue in the morning. We strive to provide a comfortable and enjoyable stay for all our guests, and I assure you that your feedback has been taken seriously and will be addressed with our staff to prevent such issues from occurring in the future. Thank you for bringing this to our attention, and I hope you will consider giving us another chance to provide you with a better experience.

10/10 Excellent

Mohamed, Columbus

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you so much!

8/10 Good

Jarod, Bartonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Thank you for your kind words!

6/10 Okay

Jessica

Traveled with partner
Disliked: Amenities
The room was very clean and modern looking. The outside of the hotel and hallways were a little run down and dirty. The noise levels at all hours of the night was not the best. The hallways reeked of marijuana and I got the impression maybe some people actually live there. The staff were extremely friendly and helpful. Over all it was a decent stay for the price.
Stayed 2 nights in Jan 2024
Response from Ravi on Jan 16, 2024
Thank you for your recent stay at our hotel and for taking the time to provide us with your feedback. We appreciate your kind words regarding our clean and modern rooms, as well as our friendly and helpful staff. Regarding the areas you mentioned that require improvement, we apologize for any inconvenience caused by the run-down exterior, dirty hallways, and noise levels. We understand the importance of creating a peaceful and comfortable environment for our guests, and we will work diligently to address these issues and make the necessary improvements.Furthermore, we take your concerns about the smell in the hallways seriously, and we will investigate this matter thoroughly to ensure the comfort of all our guests. While some of our guests may be long-term residents, we strive to maintain a professional and welcoming atmosphere.Thank you for acknowledging that your overall stay was decent considering the price. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with an enhanced experience on a future visit.Warm regards, Ravi

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Ravi on Jan 16, 2024
On behalf of our entire team, thank you for taking the time to share your experience at our hotel! Receiving a perfect 5 out of 5 review is truly rewarding for all of us, it is satisfying to know that our efforts were recognized and appreciated.We look forward to welcoming you back to our hotel in the future and providing you with another remarkable stay. Should you have any specific preferences or requests for your next visit, please do not hesitate to reach out to us directly.Thank you once again for choosing our hotel as your preferred accommodation. We truly appreciate your support and recommendation.Warm regards,Ravi

8/10 Good

SONDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked area and also liked you have breakfast. The room was very nice and comfortable. One thing that was missing was a microwave.
Stayed 1 night in Jan 2024
Response from RAVI on Jan 12, 2024
Thank you for your positive feedback regarding the hotel's location and breakfast. We are glad to know that you found the room to be nice and comfortable. We will make sure to get the microwave back into the room! Thank you!

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Main issue is the mattresses are all way worn out and we had 4 bed suite and all 4 beds are sunken in in middle of mattress . We all woke up with sore backs and didn’t sleep well .
Stayed 1 night in Dec 2023
Response from RAVI on Jan 6, 2024
As the general manager of the hotel, I would like to sincerely apologize for the inconvenience and discomfort experienced by our guests due to the worn-out mattresses in their four-bed suite. We understand the importance of a good night's sleep and the impact it has on guests' overall experience. We will take immediate action to rectify this issue to ensure that our guests can enjoy a comfortable and restful stay in the future. Thank you for bringing this matter to our attention, and we appreciate your feedback as it allows us to continuously improve our services.Baymont Inn TEAM

4/10 Poor

Bernardo

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The room was nice and clean. But there was a problem with the water in the room. The hand sink water wouldn’t go down as well as the shower was filling with water and went down extremely slow. . Also the tv didn’t work properly. Also the customer service was not the best.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for taking the time to give us feedback on your recent stay. We appreciate your compliments on the cleanliness of the room. We apologize for the issues you experienced with the water drainage and the TV, as well as for the subpar customer service you received. We value your feedback and will address these concerns to ensure a better experience for future guests.

10/10 Excellent

TQ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
A BIG THANK YOU!!!

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 19, 2023
Thank you so much!

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I wish I could score it even lower cus I would! One of the worst hotels I have ever stayed at!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
I apologize for the disappointing experience you had at our hotel. I wish to know about the issues. Please reach me directly at the hotel as I would like to understand the issues.

6/10 Okay

shawnta

Liked: Staff & service
Disliked: Amenities
The staff was very friendly and helpful. The property its self could use better housekeepers. I stayed 2 different nights, the first night the room was clean, the second time the room was not very clean, towels had not been put up properly, and the door was very hard to open and close.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for your feedback. We appreciate your kind words about our friendly and helpful staff, and we apologize for the issues you experienced with the cleanliness and maintenance of your room. We will make sure to address these concerns to provide a better experience for our future guests.

4/10 Poor

Susan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Second Rate at Best
Looks like they made an attempt to update the hotel, but it's still very much second rate at best. Toilet in room ran a lot and created a puddle of water in front of the shower. Bed was rock hard. I will try another hotel next time I'm in Peoria.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. As the General Manager, it is always important for me to hear about the experiences of our guests, as it helps us identify areas of improvement.I apologize for any inconvenience caused by the issues you encountered during your stay. Our team is constantly striving to provide exceptional service and comfortable accommodations for our guests, and I regret that we fell short of your expectations this time.Regarding the toilet in your room, I assure you that our maintenance team will promptly address this issue to prevent any future occurrences. Similarly, I am sorry to hear that you found the bed uncomfortable. We appreciate your feedback and will consider reviewing our bedding options to ensure a more restful experience for our guests.While it is unfortunate to learn that we did not meet your expectations, we understand that each guest has a unique preference when it comes to their accommodation. I am certainly disappointed to hear that you have decided to explore other options for your future visits to Peoria. However, I do hope that you will reconsider and give us another opportunity to provide you with the exceptional stay you deserve. Please do not hesitate to reach out to me directly, and I will be more than happy to assist in ensuring a more satisfactory experience for you.Thank you once again for sharing your thoughts, and we genuinely appreciate your valuable feedback. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

2/10 Terrible

Colin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your feedback

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for a budget option. My room was clean, comfortable with new carpeting and modern decor. The location is weird and off the beaten path, on a street that branches off from the mall. The mall is walkable, but it’s small with few dining options. A great place if you have or are renting a car because it’s close to the highway. Some chain restaurants are short driving distance.
Response from General Manager on Nov 28, 2023
Dear Linda- Thank you for taking the time to review our hotel. We are delighted to hear that you found your room clean, comfortable, and enjoyed the modern decor and new carpeting. Providing you with a pleasant and budget-friendly stay is our top priority.We understand that our location may seem a bit peculiar as it is nestled off the beaten path, branching off from the mall area. While the mall itself may be small with limited dining options, we do appreciate your feedback on this matter. We are continuously working to improve our offerings and will certainly take your comments into consideration.Indeed, our location offers great convenience for those guests who have their own or are renting a car, as we are close to the highway. Additionally, being in close proximity to chain restaurants provides our guests with a variety of dining options just a short driving distance away.Once again, we appreciate your kind words and for choosing to stay with us. If there is anything else we can do to enhance your experience during your next visit, please do not hesitate to reach out to our team.

2/10 Terrible

Kelli

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
100% do not recommend!!
We checked in, but ended up not staying Stayed in the Baymont in Galesburg, IL so didn't ever imagine this one would be in such poor conditions. Room smelled of mold, wall around ac unit had definitely been wet before & just painted over not correctly fixed. Open the curtains to find a family of spiders, that was our invite to vacate. We were in the room less than 10 mins. Went back to front desk to cancel & get refund. Its been 10 days & have yet to receive refund. Not even a partial. I've called & I was told I was never charged, but my bank statement says different. 100% do not recommend!!
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you for bringing your experience to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your stay.We understand your disappointment and frustration, and we assure you that we take this matter seriously. The issues you mentioned, including the odor in the room, the improperly fixed AC unit, and the presence of spiders, are not reflective of our usual standards of cleanliness and comfort. Please accept our sincere apologies for the inconvenience caused.We value your feedback and assure you that we will address these concerns with our housekeeping and maintenance teams to prevent a recurrence. It is our goal to provide a comfortable and enjoyable experience for all our guests, and we deeply regret that we fell short during your visit.Should your travels bring you back to the area, we would be grateful for the opportunity to regain your trust and provide you with the exceptional experience you deserve. Please do not hesitate to reach out to us directly, as we would be more than happy to assist you with any future reservations.Once again, we apologize for the inconvenience, and thank you for bringing these matters to our attention.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed, modern decor. Sometimes attracts noisy guests, but for a budget option, it’s a great pick.
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am delighted to hear that you found our bed comfortable and appreciated the modern decor of our establishment. As a budget option, we strive to provide our guests with a clean and enjoyable experience, and I am glad to know we were able to meet your expectations in that regard.Regarding the issue of noisy guests, I apologize for any inconvenience caused during your stay. We understand that noise disturbances can be frustrating, and we are constantly striving to minimize such occurrences. As part of our ongoing commitment to guest satisfaction, we have implemented measures to address this issue and ensure a peaceful environment for all guests. However, should you experience any disturbances in the future, our dedicated staff is available 24/7 to assist and resolve these matters promptly.We value your patronage and appreciate your feedback as it helps us identify areas for improvement. We genuinely want each guest to have a positive experience, so we take your comments seriously to enhance our service. We hope this isolated incident does not deter you from giving us another chance to provide you with the outstanding experience we aim to deliver.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

8/10 Good

Larosa

Traveled with group
Liked: Staff & service
The updates and decor in the room. Looks great
Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to share your positive feedback regarding the updates and decor in our hotel rooms. We're thrilled that you find them to be great! As the general manager, it is always pleasing to know that our efforts to create a visually appealing and comfortable environment are being recognized and appreciated by our valued guests like yourself. We strive to provide a memorable experience for all our guests, and your kind words serve as encouragement for our team. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

6/10 Okay

Cindy

Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thanks

4/10 Poor

Terry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We we without water to the bathroom for almost 2 hours.... Internet failed to work One employee actually suggested that my wife park the car over half a mile away at the mall and walk back to the hotel in the rain and the dark at 1 A.M. because the lot was full of cars that did not belong to guests Was not told in advance of the "Incidentals fee" of $50 added to my initial payment.... yes it was refunded but would have been nice to have known in advance
Stayed 1 night in Oct 2023
Response from General Manager on Nov 28, 2023
Thank you for taking the time to share your recent experience with us. As the general manager of the hotel, I would like to personally apologize for the inconvenience you encountered during your stay. Rest assured, we take your feedback seriously and will address each issue to ensure future guests do not encounter similar problems.We understand the frustration caused by the unexpected lack of water in the bathroom, the internet failure, and the inappropriate suggestion made by one of our employees. We are committed to providing a seamless and enjoyable experience for our guests, and we apologize for falling short of this standard on this occasion. We will emphasize training with our staff to ensure they provide accurate information and appropriate assistance to our guests, especially in unusual circumstances.Regarding the incidentals fee, I regret that you were not informed about it in advance. It is our policy to provide full transparency and disclose any additional charges. We apologize for the inconvenience this may have caused and appreciate your understanding as the fee was promptly refunded. Moving forward, we will work on improving our communication to ensure guests are fully informed about any charges or policies prior to their arrival.We truly value your feedback and take it as an opportunity to improve our services. We hope you will consider giving us another chance to provide you with the outstanding experience you deserve. Please contact me directly if there is anything else I can assist you with or if you have any further concerns.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay from hell!
Hotel gave a sketchy vibe the minute we got there: 3rd floor hallway was dark and dingy, elevator sounded unsafe, property looked run down. Came back from an event at 11 p.m. to overwhelming smell of weed, and loud, obnoxious guests. From 11p.m. to 5 a.m., there was weed smell, yelling, slamming doors, honking cars, and running in halls. Manager asked them to quiet down, or cops called, other guests yelling at tgem to shut the f-up, didn't matter. Doors didn't shut properly, didn't feel safe at all. Desk staff did seem friendly, room was ok but heater was loud.
Stayed 1 night in Oct 2023
Response from General Manager on Dec 19, 2023
Thank you for your review. I am so sorry to hear about your experience. Please let one of our 24 hour front desk associates know about your issue and we will be always happy to help! Please allow us another chance to change your view!

4/10 Poor

ronald

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
door was bad tube wouldn shut completly off. place over all needs lots of work. lots of things need up dating. lot of noise and disturbunce all nigh long. desk peaple were very nice. the only plus.
Stayed 2 nights in Oct 2023
Response from General Manager on Dec 23, 2023
As the general manager of the hotel, I am grateful for this review and the feedback provided. I deeply apologize for the inconvenience you experienced with the door and the noise disturbances during your stay. I understand that these issues made your experience less enjoyable, and I assure you that we will address them promptly to ensure a better guest experience in the future. On a positive note, I appreciate your recognition of our friendly desk personnel. We value your feedback and will use it as an opportunity to improve our hotel facilities and services. Thank you for taking the time to share your thoughts with us.

2/10 Terrible

Madine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Terry

Stayed 1 night in Oct 2023
Response from General Manager on Dec 19, 2023
THANKS!

6/10 Okay

Jennifer

Stayed 1 night in Oct 2023
Response from General Manager on Dec 19, 2023
Thank you!

2/10 Terrible

India

Stayed 1 night in Oct 2023

2/10 Terrible

Chime

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be deceived by the hotels com pics!
Dirty and broken down! The pics online are very deceptive. Bathroom has several parts of the wall that are molding away, there was dirt? Debris? Bug poop? on the floor in the bathroom. The TV barely worked and was very precariously plugged in, and it sparked when we had to adjust the cords. Sheets were stiff and uncomfortable and very thin. Whole place smelled weird like stale and dusty and like weed. Wish I'd taken more pics.
Stayed 1 night in Sep 2023

10/10 Excellent

Idius

Stayed 1 night in Sep 2023

2/10 Terrible

J

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

ILDA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In desperate need of an update......
We stayed for one night for a wedding. Unfortunately, the room was very unpleaseant. There was mold in the shower. The water would not go down after each shower and the room smelled like wet dog. The hotel is in deperate need of a remodel.
Stayed 1 night in Sep 2023

6/10 Okay

Elaina

Stayed 1 night in Sep 2023

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chalapathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
We did not stay.
Stayed 1 night in Sep 2023

6/10 Okay

Modert

Business traveler
Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Stayed 1 night in Sep 2023

2/10 Terrible

Karolin

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel From Hell
Flooring in hallway was unstable. Toilet did not work, overflowed in bath and sleeping areas. Television and phone did not work. No hot water for bathing or showering. No working lock on door. Never staying at another Baymont Hotel ever again.
Stayed 1 night in Aug 2023

2/10 Terrible

Angela, Grayson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
To charge $80/night for this hotel is an INSULT. The rooms smelled like a WET FLOODED BASEMENT. The toilet was dirty and the ice machine looked like a science experiment WITH MOLD IN THE drain / facing. The interior wasn’t properly covered, The staff was short and rude and seemed bothered by anything outside of securing the deposit and handing out keys. NOTHING WAS AS PICTURED. It was run down and dated and wreaked of previous flood or something.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced ran down nightmare. Supposedly included shuttle service and breakfast. We didn’t get either. The whole room was covered in ants. The entire hotel smelled like weed. Definitely the worst dial stay I’ve ever had in 55 years. Wish I would’ve thought to take photos
Stayed 1 night in Sep 2023

8/10 Good

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Chalapathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

4/10 Poor

Yolanda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Todd

Traveled with family
It was close to the area I needed.
Stayed 1 night in Aug 2023

2/10 Terrible

Aleshia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was infested with ants in the bed on the
The room was infested with ants in the bed on the counters a very dirty hotel I would not recommend
Stayed 2 nights in Aug 2023

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Property conditions & facilities
Old building
Stayed 1 night in Aug 2023

4/10 Poor

JAMES

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Michael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude except the young man working 3rd shift.
Stayed 5 nights in Aug 2023

4/10 Poor

Amanda

Stayed 1 night in Aug 2023

2/10 Terrible

Calvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023