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Reviews of Comfort Suites Peoria I-74

2.5 out of 5
Comfort Suites Peoria I-74
1812 W War Memorial Dr, Peoria, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 379 out of 919 reviews" "
Rating 8 - Good. 306 out of 919 reviews" "
Rating 6 - Okay. 141 out of 919 reviews" "
Rating 4 - Poor. 56 out of 919 reviews" "
Rating 2 - Terrible. 37 out of 919 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

JENNIFER

Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Jennifer,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

6/10 Okay

Patrina

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Patrina,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

10/10 Excellent

JVesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and takes care of business when it comes to the very rude customers with children running around, being loud and obnoxious.
Stayed 2 nights in Feb 2024
Response from GM on Mar 7, 2024
Dear JVesha,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be super friendly and attentive to addressing any disruptive behavior from other guests. Maintaining a peaceful and enjoyable environment for all our guests is a top priority for us, and we appreciate your recognition of our efforts in handling such situations. We hope to welcome you back for another pleasant stay in the future!Kind Regards,Brittney Stallworth

10/10 Excellent

Carol M., Waunakee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Dear Carol,Thank you for taking the time to review our hotel. We appreciate your time. Please travel safely.Kind Regards,Brittney Stallworth

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice,clean. Staff very professional.
Stayed 2 nights in Feb 2024
Response from GM on Mar 7, 2024
Dear Laura,Thank you for taking the time to review our hotel. We appreciate your feedback. I will share you remarks with the staff, as they will serve for encouragement. We hope you will allow us the ability to serve your lodging needs on your net trip to Peoria. We would love to welcome you back.Kind Regards,Brittney Stallworth

2/10 Terrible

Kenyele

Stayed 3 nights in Feb 2024
Response from GM on Mar 27, 2024
Dear Kenyele,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The elevator is not working. Strong smell in hallway, like a skunk. Ice on sidewalk made it treacherous to enter back of building and under canopy. Room was very nice! Staff was very friendly and accommodating!
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Dear Robert.Thank you for taking the time to review our hotel. We appreciate your feedback. We apologize for the elevator. We are having it replaced. Thank you again, and please travel safely.Kind Regards,Brittney Stallworth

8/10 Good

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel for a good price. Sheets and rooms were clean. Pool was nice and warm although definitely in need of some repair (tiles were missing on bottom) and seemed a little in need of a clean. Nice hot breakfast. It should be noted this hotel does NOT have an EV Charger... it has an EV Charger capable PLUG (outlet). We went to this location specifically because it mentioned EV Charging and I even called to confirm and they said they "had EV Charging". This obviously means different things to different people. Make sure to bring your own or be ready to drive to Bloomingdale for a fast charger because Peoria doesn't have any Level 3s.
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Dear Katelyn,Thank you for reviewing our hotel. We appreciate all of the feedback you have given. We apologize for the error in communication. We do have a plug for EV charging. We do not have cables for the EVs. Unfortunately, no one on the staff drives an EV so they may not have understood exactly what you were asking. We hope you will consider letting us house you and redeem our error on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney Stallworth

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Unfortunately the elevator was out of commission.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Michael.Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our room accommodations to be beautiful.We sincerely apologize for any inconvenience caused by the out-of-commission elevator during your visit. Please know that guest satisfaction is our top priority, and we strive to ensure that all facilities are in optimal working condition at all times. Rest assured, we have promptly addressed the issue with our maintenance team to ensure it is rectified as soon as possible.We appreciate your understanding and patience in this matter. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with the exceptional experience you deserve.Warm regards,Brittney Stallworth

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from GM on Mar 27, 2024
Dear Jennifer,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

10/10 Excellent

Debbra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The room is very comfortable, clean and pleasant. My only issue is the parking lot, which is a complete skating rink. The weather isn’t good, but most streets are clear and safe. There does not appear to have been any effort to salt the parking lot, making it extremely unsafe. But otherwise, I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Dear Debbra,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel to be very nice, with comfortable and clean rooms. Your positive comments mean a lot to us, and we appreciate your kind words.We sincerely apologize for any inconvenience caused by the condition of the parking lot. We understand that safety is of the utmost importance, and we want to assure you that we take your feedback seriously. Since your stay, our plowers have been dispatched to salt the parking lot to ensure a safer environment for our guests.We appreciate your understanding and hope that this experience does not deter you from choosing to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Best regards,Brittney Stallworth

4/10 Poor

Erica

Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Erica,Thank you for rating our hotel. Please travel safely in the future. Kind Regards,Brittney StallworthGeneral Manager

4/10 Poor

Jacob

Stayed 2 nights in Dec 2023
Response from GM on Jan 24, 2024
Dear Jacob,Thank you for rating our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney Stallworth

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Dear Debbie,Thank you for rating our hotel. Please travel safely in the future. Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
My go to in Peoria
This is my go to when I stay in Peoria. Its a little dated and wear and tear is apparent but its clean has a pool and good wifi.
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Jennie,Thank you for your loyalty and for choosing our hotel as your go-to when staying in Peoria. We appreciate your feedback and are pleased to hear that you find our establishment clean and that our amenities, such as the pool and Wi-Fi, meet your expectations.We understand your observation about the property showing signs of wear and tear, and we want to assure you that we take this feedback seriously. We are committed to continuously improving our facilities and ensuring that they meet the highest standards of comfort for our valued guests.Your input is valuable to us, and we will use your comments to address any areas that may need attention. We hope to have the opportunity to welcome you back again and provide you with an even more enjoyable stay in the future.Thank you for your continued trust in our hotel.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear Tiffany,Thank you for taking the time to leave a perfect 10/10 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay.If you have any specific feedback or suggestions on what made your stay outstanding, we would love to hear more. Your insights can help us continue to improve and provide the best possible experience for our guests.We look forward to welcoming you back in the future and appreciate your choice to stay with us.Warm regards,Brittney StallworthGeneral Manager

8/10 Good

Lynn

Business traveler
Rooms very spacious
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Lynn,Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We truly appreciate your decision to stay at our hotel and are delighted to hear that you had a positive experience overall.It's wonderful to see that you rated us 4 out of 5, and we would love to know more about your stay. If there are specific aspects or areas where we exceeded your expectations, or if there are areas where you think we could improve, your insights would be invaluable for us.Our team is committed to providing the best possible service, and your feedback plays a crucial role in helping us enhance the guest experience. We value your input, and we'll use it to make any necessary adjustments to ensure that future guests have an even better stay.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Dear Nicole,Thank you for taking the time to rate your experience with us a perfect 10/10! We are thrilled to hear that you had such a positive stay. Your satisfaction is our utmost priority, and we appreciate your acknowledgment of our efforts.If there are specific aspects of your stay that stood out and you would like to share, or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future. Your feedback means the world to us!Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
Dear Timothy,I'm glad to hear that you rated the hotel a perfect 10/10! It seems like you had a positive experience during your stay. If you'd like to share more details about what specifically made your stay enjoyable or any standout features of the hotel, that would be helpful for other potential guests considering a stay there. Whether it's the service, amenities, cleanliness, or any other aspects that stood out to you, your insights can provide valuable information for future travelers. If you have any specific questions or if there's anything else you'd like to know or discuss about the hotel, feel free to let me know!Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a night to be safe for returning Home after a late flight. Very helpful night clerk. Stayed on the phone guiding us to Hotel from Airport. Very Helpful and Caring. Thanks Much Cheri
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Cheri,Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that our night clerk could assist you and make your stay enjoyable. It's our priority to provide a safe and welcoming environment, especially for guests returning home after late flights.We're thrilled that the guidance provided over the phone was helpful, and we appreciate your kind words about the level of care you received. Our team is dedicated to ensuring that every guest has a positive and memorable experience.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and thanks again for choosing our hotel.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Courteous and friendly staff. Clean and a really good breakfast
Stayed 3 nights in Nov 2023
Response from GM on Dec 6, 2023
Dear Mark,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our staff courteous and friendly. Providing excellent service is one of our top priorities, and we're thrilled to know that it contributed positively to your stay.Maintaining a clean and welcoming environment is essential for us, and we appreciate you acknowledging the cleanliness of our facilities. It's heartening to know that you felt comfortable during your time with us.We also take pride in offering a delicious breakfast to our guests, and we're pleased to hear that it added to the overall enjoyment of your stay. Your feedback motivates us to continue providing exceptional service and experiences for our guests.Should your travels bring you back to Peoria, we would be honored to host you again. Thank you for choosing Comfort Suites I-74 for your stay, and we look forward to welcoming you back in the future.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on Dec 6, 2023
Dear Lisa,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

David

Stayed 1 night in Nov 2023
Response from GM on Dec 18, 2023
Dear David,Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We truly appreciate your decision to stay at our hotel and are delighted to hear that you had a positive experience overall.It's wonderful to see that you rated us 4 out of 5, and we would love to know more about your stay. If there are specific aspects or areas where we exceeded your expectations, or if there are areas where you think we could improve, your insights would be invaluable for us.Our team is committed to providing the best possible service, and your feedback plays a crucial role in helping us enhance the guest experience. We value your input, and we'll use it to make any necessary adjustments to ensure that future guests have an even better stay.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine.
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Dear Ann,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe, quiet, & accessible to stores! Thank you!!!
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Dawn,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you felt safe and enjoyed the quiet atmosphere during your stay. Knowing that you found our location accessible to stores adds to our joy.Our team is dedicated to providing a comfortable and secure environment for our guests, and it's wonderful to see that reflected in your feedback. If there's anything specific that contributed to your positive experience or any additional comments you'd like to share, we'd love to hear more.We appreciate your kind words and the time you took to let us know about your stay. We look forward to the opportunity to welcome you back in the future!Best regards,Brittney Stallworth

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear John,Thank you so much for taking the time to leave us a perfect 10/10 rating! We are thrilled to hear that you had such a positive experience during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable time, and it's truly rewarding to see that reflected in your feedback.If there are specific aspects of your stay that stood out or any suggestions you have for us to make your next visit even better, please feel free to share. Your insights are valuable to us as we continuously strive to provide the best possible service.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more exceptional, please don't hesitate to let us know.Warm regards,Brittney Stallworth

6/10 Okay

Laurita

Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Dear Laurita,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Nicole

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Checked in late night staff very friendly.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Nicole,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive check-in experience and found our late-night staff to be friendly. Providing excellent service, especially during late-night arrivals, is a priority for us, and we're pleased to know that our team made a positive impression.If there's anything specific that stood out to you or any additional feedback you'd like to share about your stay, please feel free to let us know. We appreciate your feedback as it helps us continually improve and enhance the guest experience.We hope you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back in the future.Best regards,Brittney Stallworth

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for taking the time to rate our hotel. We appreciate your feedback regarding your stay. We hope you will allow us the chance to provide you with another superior experience, on your next trip to Peoria! We would love to welcome you back.,Kind Regards,Brittney Stallworth

8/10 Good

Sarah

Stayed 1 night in Oct 2023
Response from GM on Dec 6, 2023
Dear Sarah,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 3 nights in Oct 2023
Response from GM on Nov 10, 2023
Thank you for taking the time to rate our hotel. We appreciate your feedback regarding your stay. We love that you thought our hotel was quiet. It is a great place to rest. We hope you will allow us the chance to provide you with another superior experience, on your next trip to Peoria! We would love to welcome you back.,Kind Regards,Brittney Stallworth

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Patrick,Thank you for taking the time to rate our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney StallworthGeneral Manager

6/10 Okay

Meaghan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building, room, and furnishings were not new but very clean. Beds were comfortable. The bad part is there was a strong marijuana smell in several parts of the hotel. The first was right at the front desk and nearby bathroom. Others were in parts of the long hallway to our room. The smell is bad and gives a very seedy feel to the hotel, just like cigarette smoke would.
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Meaghan,Thank you for sharing your feedback about your recent hotel stay. We appreciate your comments and take them seriously. It's great to hear that you found the building, room, and furnishings to be clean and that the beds were comfortable. Cleanliness and comfort are essential aspects of a good hotel experience.However, we apologize for the issue you encountered with the strong marijuana smell in various parts of the hotel. We understand how this can negatively impact your overall impression of the establishment. We will certainly address this concern with our staff to ensure that our guests have a more pleasant and odor-free experience.We take guest feedback seriously and continually strive to improve our services. Your comments will help us in our efforts to provide a better and more enjoyable stay for all our guests in the future. If you decide to stay with us again, please feel free to reach out to our staff if you encounter any issues during your stay, so we can address them promptly. We appreciate your business and hope to have the opportunity to serve you better in the future.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Joseph,Thank you for taking the time to rate our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Sangeeta

Liked: Cleanliness, staff & service
Room was excellent.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Sangeeta,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with your room during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding visit in the future. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

8/10 Good

Augusta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr's appt trip
Bed was very comfortable, room was clean, but could have been a better breakfast. Good for my dr appt but when I need a driver for dr appt need a 2 bed handicap room and they don't have these.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Augusta,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the bed comfortable and the room clean. However, we apologize that the breakfast did not fully meet your expectations.We appreciate your comments about the availability of a 2-bed handicap room for medical appointments. It's important for us to understand the needs of our guests, and we'll certainly take your feedback into consideration for future improvements.We're glad to have been of service for your doctor's appointment and hope that your overall stay was convenient. If you have any specific requests or requirements for future visits, please feel free to contact us in advance, and we will do our best to accommodate your needs. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

10/10 Excellent

Kimber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great beds!!
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Kimber,Thank you for your brief yet positive feedback! We're delighted to hear that you encountered a friendly staff and enjoyed the comfort of our beds during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience in the future. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

10/10 Excellent

Christina, ANCONA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property made the while experience easy. Their elevator was down for maintenance but everything was great. The breakfast was great. Room was clean and fully stocked.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Christina,Thank you for sharing your positive experience at our property. We appreciate your understanding regarding the elevator maintenance, and we're pleased to hear that despite this inconvenience, you had a great stay.It's fantastic that you enjoyed our breakfast and found it to be great. We also take pride in our clean and well-stocked rooms. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable experience in the future. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

8/10 Good

Janis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Janis,Thank you for taking the time to rate our hotel. We hope you will travel safely in the future.Kind Regards,Brittney Stallworth

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy poeple above us. Cant blame hotel thou. Area around hotel. Kinda run down. Clean and nice staff at hotel. Good room.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Deborah,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We understand that noisy neighbors can be frustrating, and it's true that such situations are beyond the hotel's control. We appreciate your understanding in this matter.It's great to hear that you found the hotel to be clean with a helpful and friendly staff. We take pride in maintaining a high standard of cleanliness and providing excellent customer service.We're pleased that you had a good experience with your room. Your comments regarding the area around the hotel are duly noted, and we appreciate your honest assessment. Your feedback is valuable, and it helps us continually improve our services and accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

10/10 Excellent

LUISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Luise,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay at our hotel. Your satisfaction is our top priority, and we appreciate your positive feedback.If you ever have any suggestions or specific comments on how we can continue to provide outstanding service, please don't hesitate to share. We're here to ensure your future stays are just as enjoyable as this one.Once again, thank you for your 10/10 rating, and we look forward to hosting you again in the near future!Warm regards,Brittney Stallworth

10/10 Excellent

Alaina Marguerite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel. Beds were comfortable, and everything was clean. Was close to where we wanted to visit. Restaurant was close by. Will stay in this hotel again.
Stayed 4 nights in Jul 2023
Response from GM on Oct 9, 2023
Dear Alaina,Thank you for sharing your positive experience at our hotel! We're delighted to hear that you enjoyed your stay and found our beds comfortable, the cleanliness to your satisfaction, and the hotel's proximity to your desired destinations convenient.It's great to know that you appreciated the convenience of having a restaurant nearby as well. We're thrilled to hear that you plan to stay with us again in the future.We look forward to welcoming you back to our hotel and providing you with another enjoyable stay. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we will do our best to accommodate them.Thank you for choosing us as your accommodation, and we can't wait to host you once more!Warm regards,Brittney Stallworth

4/10 Poor

Lydia

Stayed 1 night in Sep 2023
Response from GM on Oct 23, 2023
Dear Lydia,Thank you far taking the time to rate our hotel. We hope you will travel safely in the future. Kind Regards,Brittney Stallworth

2/10 Terrible

Jorge

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from GM on Oct 9, 2023
Dear Jorge,Thank you for taking the time to review our hotel. We appreciate your feedback regarding your stay. We hope you will travel safely in the future.Kind Regards,Brittney Stallworth

8/10 Good

James

Liked: Staff & service
Our stay was average for this Chain, but the employees were above average. The breakfast was good and the service was amazing.
Stayed 3 nights in Sep 2023
Response from GM on Oct 9, 2023
Dear James,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your patronage and your valuable comments.We're pleased to hear that you found our employees to be above average and that you enjoyed the breakfast provided. Our team works hard to provide exceptional service and create a welcoming atmosphere for our guests, so it's rewarding to know that their efforts were reflected in your experience.While we are glad you had a positive dining experience and enjoyed the service, we also value any suggestions or areas where you feel we can improve. Your feedback is essential in helping us provide an even better experience for our guests in the future.If you have any specific suggestions or comments to share, please don't hesitate to reach out. We want to ensure that your next stay with us exceeds your expectations in every way.Thank you for choosing our hotel, and we look forward to the opportunity to serve you again in the future.Warm regards,Brittney Stallworth

6/10 Okay

Stephen

Stayed 3 nights in Sep 2023
Response from GM on Oct 9, 2023
Dear Stephen,Thank you for taking the time to review our hotel. We appreciate your feedback regarding your stay. Please, travel safely in the future. Kind Regards,Brittney Stallworth

10/10 Excellent

Heather

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time my family and I have stayed at this location and have been very happy both times. It will always be our go to stay when we are in Peoria.
Stayed 2 nights in Aug 2023
Response from GM on Sep 14, 2023
Dear Heather,Thank you for taking the time to review our hotel. We appreciate your feedback regarding guest stays. We hope you will allow us the ability to serve you rlodging needs on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney StallworthGeneral Manager

2/10 Terrible

Donna, Atlanta

Stayed 4 nights in Aug 2023
Response from GM on Sep 14, 2023
Dear Donna,Thank you for taking the time to review our hotel. We appreciate your feedback regarding guest stays. We hope you will allow us the ability to serve you rlodging needs on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Brian

.
Stayed 1 night in Aug 2023
Response from GM on Sep 14, 2023
Dear Brian,Thank you for taking the time to review our hotel. We appreciate your feedback regarding guest stays. We hope you will allow us the ability to serve you rlodging needs on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly , lots of broken things ( elevator, vending machine, it smelled of smoke in their as well )
Stayed 1 night in Aug 2023
Response from GM on Sep 14, 2023
Dear Misty,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your comments and apologize for the inconveniences you encountered during your visit.Firstly, we're pleased to hear that you found our staff to be friendly. Providing excellent customer service is a top priority for us, and we're glad you had a positive experience with our team.However, we are deeply sorry for the issues you mentioned, including the broken elevator and vending machine, as well as the unpleasant smell of smoke. We understand how these factors can negatively impact your stay, and they do not align with our usual standards.Please rest assured that we take your comments seriously, and we will be addressing these maintenance and cleanliness issues immediately to ensure they do not recur. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we appreciate your patience and understanding in this matter.If you decide to stay with us again in the future, we will make every effort to ensure your stay is free of such inconveniences. Your feedback helps us improve, and we value your input.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back under improved circumstances.Sincerely,Brittney StallworthGeneral Manager