The day before my wedding, I had a hotel booked but upon attempting to check in was informed I could not get my room. I was left at 11:00 at night scrambling to find a suite to accommodate us for our groomsmen and for us post wedding.
I contacted this hotel and the front desk associate was so nice and understanding. She was bubbly and enthusiastic to help. I wish I remembered her name, but she truly made the experience.
The hotel was clean, comfortable, and exactly what I needed.