Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Extremely dirty

Posted Aug 20, 2016
No room service everyday. Room extremely dirty and the hotel smelled like cat feces. Dirt old belongings from other guest where found under the bed making me question the cleaness of the over all room.
4 out of 5
by A verified traveler

Posted Aug 13, 2016
Large room. Convenient location. Staff helpful.
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
Thank you for sharing your experience. I am super pleased to read you liked the spaciousness of your room, the convenience of our location in the city, and the customer service provided by our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
1 out of 5
by A verified traveler from Memphis, Tn

Close to shopping areas and Restaurants

Posted Aug 8, 2016
Pros: You're not disturbed if you want to sleep in.
Cons: An ice bucket, small coffee maker with coffee and cream. a Small breakfast area with healthier food. Doesn't have to be huge but better.
Location: The location was perfect. Near the interstate, shopping and eating places.
If I had known that Extended Stay didn't service the rooms and you have to do everything from changing the linen to emptying the trash I would have booked at another Hotel. The linen was so wrinkle I honestly thought the beds had not been changed. The bathroom mirror looked as if it had not been cleaned. The beds as well as pillows were very uncomfortable, much different than what I'm use to. It would have been much more comfortable if there had been some type of small sofa to sit on instead of chairs. I think a few things need to be updated but I guess you get what you pay for. I didn't enjoy my stay at all.
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the condition of your room. Also that our services were not properly described. To ensure that a situation like yours doesn't happen again, our team and I are inspecting all rooms prior to guest check ins. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified traveler from Palatine, IL

Good location

Posted Aug 1, 2016
Bathroom not very clean, continental breakfast was poor
Comment from Hotel Management
Aug 8, 2016 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I sincerely apologize that you are bathroom was dirty and you were not happy with our grab-and-go breakfast. I discussed your comments with the team, and we are working hard to improve. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
2 out of 5
by A verified traveler

Really? No hair dryer?

Posted Jun 27, 2016
Location: There is a Walgreens nearby where you can buy a hair dryer.
Every hotel I have stayed in for the past 20 years has had a hair dryer in the room. This hotel does not have hair dryers. I called down to the office to see if they had one I could borrow. After rummaging around in the cabinet where they store the pots and pans, they could not find one. OMG, they store the dirty hair dryers with the clean pots and pans that are used in their room kitchens. Gross.
Comment from Hotel Management
Jul 6, 2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that we were not able to provide you with a hair dryer. Your comments were reviewed by the staff, and we will be looking into the possibility of installing hair dryers in all rooms to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
by James from desplaines,Il.

last minute

Posted May 24, 2016 on Hotels
I was able to get a room last minute and it was quiet,clean and in good location to all sorts of venues in the area. Good parking with a lot of space. Reasonably priced for last minute.
Comment from Hotel Management
Jun 14, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay at our hotel. I am so glad we were able to accommodate your last minute travel needs. I truly appreciate your kind comments regarding our convenient location and our comfortable rooms. Thank you again for choosing Extended Stay America, we would love to provide you with another relaxing stay in the future.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted May 20, 2016 on Hotels
1 out of 5
by Dianna from Kankakee, IL

Never Again

Posted Apr 30, 2016 on Hotels
It was horrible. The hall smelt like a nursing home, there was a cockroach in one of the beds in one of the rooms, the rooms were not very clean. Overall, it was one of the worst hotels I've ever stayed in.
Comment from Hotel Management
Jul 23, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler from IL

Overpriced for the amenities

Posted Apr 26, 2016
Was not like an extended stay at all. No couch, no hangers, no dishes in room. Advertised breakfast but only little muffins and granola bars and coffee. Not even a drink for the kids. Very few amenities!! Very nice staff. Very overpriced!!
Comment from Hotel Management
May 5, 2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office and will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
by Patrick

Fit the price

Posted Apr 17, 2016 on Hotels
One night atand, clean easy to get to and quiet
Comment from Hotel Management
Jul 16, 2016 by Manager, Hotel Management
It is so rewarding to read that you had an enjoyable experience with us. Thank you for your comments. I am proud of our staff for providing you with a comfortable stay. It’s great to read that you enjoyed our reasonable rates! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.