Ratings based on 411 Verified Reviews

3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very pleased with my stay

Posted Feb 6, 2017
The stay was amazing!!! An my GSR Ann was wonderful!!
Comment from Hotel Management
Feb 13, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to read you were well accommodated by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK

Posted Jan 27, 2017
Pros: Bed was comfy.
Just OK. Unfortunately I can't add more as there is no more to add. It was an ok place for the moneyand the bed was comfy. End of story.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thank you very much for staying with us and also for taking the time to provide a review of your time with us. I am happy to hear that you liked the bedding in the room. However, I do wish we could have provided you with a better stay. We hope to see you again in the near future.
1 out of 5
by A verified traveler

Posted Jan 17, 2017
Smoke alarms were tested at 1 in the morning could not sleep
2 out of 5
by A verified traveler from Illinois

No amenities

Posted Dec 1, 2016
I've not stayed in a hotel with such poor amenities. Things you would find in any other hotel had to be special requested. No coffee maker. No hairdryer. No soap & shampoo. The "free breakfast" consisted of coffee, prepackaged muffins & granola bars, and packaged oatmeal at the entrance to the hotel. No place to sit. No bowls for the oatmeal, just the coffee cups. We checked in at 9pm. I am pretty sure we woke the desk attendant. She seemed so put out I almost sarcastically said, "Sorry are staying with you is so inconvenient." Room as clean and decent, but I wouldn't stay here again.
Comment from Hotel Management
Dec 15, 2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. We apologize that you feel we did not have adequate amenities. Thanks to your comments, we will be working with our front desk agents to make sure everyone feels welcome to our hotel. Your satisfaction is very important to us and we appreciate all of your feedback. Next time you stay with us, please note that we do have coffee makers, hairdryers, soap, and shampoo. We also have everything you could possibly need to use in our fully-equipped kitchens. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2016
The stay was good. Comfortable bed. They dont offer hot breakfast but that was fine with us. I plan to stay there again instead of hotel next door.
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you enjoyed your stay, especially the bed and that you would stay with us again. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
1 out of 5
by A verified traveler from US

Urine

Posted Nov 8, 2016
Pros: Hotel only 5 minutes from Bradley University. On War Memorial so easy to get on highway.
Cons: Walking from lobby to room 104 about 30 ft from lobby was struck with the overwhelming smell of urine that fortunately subsided by the time we got our room. Our room had only one plastic cup for the three of us. There was faint odor or urine by small table in the room, so assuming someone's dog relieved themselves there. Went for continental breakfast first morning and urine odor in hall seemed to have multiplied. I mentioned it to the desk manager who said one of the guests had a "condition ". I said it smelled like a homeless camp. She was going to have someone attend to it and when we came back around noon it was slightly better. When we left for dinner the odor was back in full force. It brings to question the overall cleanliness and sanitary state of this hotel. Without a doubt the most disgusting hotel we have ever stayed at. Unless urine is your thing steer clear.
Location: Easy to get to Bradley, to downtown, and shopping.
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. The situation you described regarding the smell is truly regrettable. We are very sorry for your experience. I met with the staff, and we will strive to ensure that this smell is not repeated. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
by A verified traveler from US

Posted Nov 8, 2016
Pros: It was just okay. The room was clean when I checked in, but they don't clean rooms only until after 8 days.
Cons: They only clean the rooms after every 8 days. They say they offer breakfast, but it's just some coffee and some dray oats
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We appreciate you letting us know that the housekeeping schedule and the grab-and-go breakfast were an inconvenience. We are sorry for this issue. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 24, 2016
Location: shopping, restaurants, and right off the highway.
great room for the price, nice location and only wish they a gym but it was good hotel for the weekend.
Comment from Hotel Management
Nov 7, 2016 by Manager, Hotel Management
Thank you for taking the time to share your experience. It's great to hear that our location was suitable during your stay and found our affordable rates to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

nice place to stay

Posted Oct 11, 2016
Location: Close to the mall, other shopping and places to eat. Not too far from the Par a Dice Casino boat. We always choose a hotel in that area when we stay.
The room was nice, clean and quiet. The Microwave was dirty and the room needed a little dusting done, but other than that it was ok. I'm disappointed that they have no ice machine on the premises, at least that what we were told, so we had to go buy ice twice to cool the beverages we brought. What hotel doesn't have ice ??? yeah, there were empty ice trays in the freezer, but ice takes awhile to freeze, ya know ?? The morning we checked out we had no power in our room, and there was no hot water to shower,I guess there was some kind of electrical problem ..got a little freaked out when the 2 fire trucks pulled up out front..!! and the elevator wouldn't work with the power out..this was our second time staying there, but not sure we will stay there again simply because I like to be able to have ice for my drinks. If I remember right, the last time we stayed there they gave us ice from some back room they have there. Its a nice hotel for the most part, I guess all the little inconveniences this time just left a bad impression with me.
Comment from Hotel Management
Oct 17, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. First, please accept my apologies for all the inconveniences you had to deal with, such as the cleanliness and lack of ice machine on our property. However, we are glad you enjoyed our convenient location and your clean, quiet accommodations. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.