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Reviews of Mark Twain Hotel

3 out of 5
Mark Twain Hotel
225 NE Adams Street, Peoria, IL

Reviews

7.4

Good

Rating 10 - Excellent. 345 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 123 out of 1001 reviews" "
Rating 2 - Terrible. 103 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A good choice for staying if attending an event at the Civic Center; a short walk. Our room was fine, and there is plenty of parking. I would stay here again just for the easy walk to the arena. No breakfast or amenities to speak of, but I was aware of that when booking.
Stayed 1 night in Mar 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on website are 20 years outdated. Rooms had dirty carpet and not clean. Hotel room door didn’t even close properly.
Stayed 1 night in Apr 2024

4/10 Poor

cory

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Staff was nice but I think very disorganized rooms were clean but most of the lamps didn’t work tv would not turn on and off with remote there was only one cup and one package of coffee in the room for 2 people went down to lobby for coffee at 6:30 am had to wait half hour cause staff had to make some the room needed new carpet and paint and the bed was very uncomfortable
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the easy parking and the bed was comfortable. Staff was very friendly. Check-in and check-out was seamless. There was 2 red stains on the carpet in our room (hoping it was nail polish). Wish they had a restaurant on-site.
Stayed 1 night in Mar 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Amy for your review and the rating, we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

8/10 Good

Charity

Traveled with group
Liked: Cleanliness, staff & service
It was located conveniently and a standard hotel room. Only down side was that the AC in our room didn’t work
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 17, 2024
so sorry about that charity

4/10 Poor

Kara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checking in was easy. It sounded like someone was trying to come into our room at one point and then our door opened sometime around midnight but we had the bolt in place. They apologized and said I’m so sorry this is the front desk and then you could her and a man say “you messed up”. The sound on our TV did not work which was a little disappointing. The carpet needs to be cleaned or removed. It has a lot of stains and just looked very icky.
Stayed 1 night in Mar 2024
Response from Mark Twain on Mar 17, 2024
Thank you, Kara for taking the time to provide us specific feedback. We are so very sorry for your experience. We have followed up with the employee regarding their entrance. We are in the process of getting new televisions; which will be great. You are 100% correct about the carpet; and we hope to have it replaced. Again, we aplogize for the issues you faced.

4/10 Poor

Faith

Disliked: Amenities, property conditions & facilities
Back door was broke so had a to take 3 trips carrying my luggage in from the back hotel parking lot to the front door. First room hadn’t been touched by housekeeping, second room had guest in the room sleeping, third room none of the actual lights worked- just a lamp but it was better than nothing at that point. One front desk lady was apologetic and helpful and the other one never put her phone down or got up from her chair during my entire check in process or the 20 minutes it took carrying my luggage back and fourth between the 5th floor. I was told there was a $40 deposit but my card was charged $67.37 and they wrote it in as some senior rate? I shouldn’t have had a rate when I prepaid with Expedia so I’m waiting to hear back from the bank on that. The hotel lobby was extremely dark and uninvited. It reminded me of a bed and breakfast from a scary movie. Overall the hotel is extremely outdated and you can tell no one is planning to revamp or fix anything. I think Covid may of did a number but it’s sad to see a long time peoria hotel go downhill. No restaurant or bar.
Stayed 1 night in Mar 2024
Response from Mark Twain Hotel on Mar 11, 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

2/10 Terrible

Latrinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 11, 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

6/10 Okay

Debra

Traveled with partner
we were told we would get a $40 deposit if it was in good shape and have received nothing.
Stayed 2 nights in Feb 2024
Response from Mark Twain Hotel on Mar 17, 2024
Thank you Debra for your feedback. We apologize for the mis-communication but the fee is simply an authorization for incidental charges, which is an industry standard. This authorization is not a charge and is released within 10-14 days of your departure.

10/10 Excellent

Sade

Stayed 2 nights in Feb 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Sade for the great rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

4/10 Poor

Cynthia, Monticello

Traveled with partner
Disliked: Property conditions & facilities
I haven’t been there for years I was once a nice I’m not gonna critique anything about the hotel, except for the two things that really bothered me, number one was the freaking elevator. We used it once it was very slow then it did not work again. I’ve been ill, and I have severe asthma, and the five flights of stairs, after having come back from a for me, and it made me very unhappy, then I go into my room and get into the bed for the first time and I am a comfy bed girl. This bed was completely the opposite. No sleep comfort at all. The pluses were the bathroom was very clean and had really wonderful products in the shower. The shampoo and conditioner and body wash were really nice. I usually stay in pretty nice hotels, and I’m always fair, I will really try and be the elevator was very disappointing, because I could barely make it up there without wheezing and needed my inhaler after, but the bed was a dealbreaker, I want comfort I have health issues that I need a nice bed. Definitely need to do some upgrades. Your parking is great. Your location is nice. Do something to make it even better deal with the elevator put in some comfortable beds.
Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 11, 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Na
Response from FRONT DESK on Mar 17, 2024
thank you

10/10 Excellent

Victoria, Lake St Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was friendly, helpful, and very accommodating. I would stay here again.
Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 17, 2024
Thank you, Victoria for your feedback. As with many areas of the property that are out of our control, we strive to provide sincere and kind feedback. Thank you again!

2/10 Terrible

Matt

Disliked: Staff & service, property conditions & facilities
Don't stay
Stayed 5 nights in Feb 2024
Response from Mark Twain Hotel on Mar 11, 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

2/10 Terrible

Aspen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks ran down & nothing like the pictures. Stains. Walks are warped. Fire alarm ripped off the wall, left cords hanging. Very hard beds with topper that was too small.
Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 11, 2024
Dear valued guest;Please know how sorry we are that your recent stay with us was a poor experience. We recognize that the building is older and some amenities are beyond our control. However, cleanliness and service; from our team, should consistently be exceptional and 100%. We are taking all of our guest feedback seriously and are making aggressive changes.Sincerely,

8/10 Good

Marielis

Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Marielis for the rating! We are not able to provide a great deal of amenities, but we can certainly provide great service and clean guest rooms.

4/10 Poor

Tim

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Tim for the rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

8/10 Good

Virginia

Stayed 2 nights in Feb 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Virginia for the rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

4/10 Poor

Pam

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Pam for the rating; we truly appreciate it! We are so very sorry that we did not meet your expectations. Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

6/10 Okay

Susan

Traveled with group
The door by the parking lot was blocked off due to some snow. It was below zero but everyone had to walk around to get in. No shuttle to the civic center. No free continental breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Krzysztof, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

2/10 Terrible

Kari

We got to the hotel late in the evening to check in, waited a half hour in the lobby, no one ever came to the desk. We walked all over the hotel to find someone, there was no one around. Front door not locked, elevators not locked. We were forced to leave there in subzero temps to drive to another hotel. The most awful and unsafe experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is nice and clean.i have to come back to Peoria every 9 weeks for my wife's kemo I will definitely come back.thank you Mark Twain hotel very nice place to stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Business traveler, Traveled with partner
When we got there there was a line. Your understaffed took us 30 minutes to check in. One elevator was working. No caffeinated coffee in the rooms. No hot water till 10:00 a.m. disappointed
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible
Hotel lost out reservation. Absolutely no help, just sorry don't have it. We updated our system and a lot of reservations were lost. As I stood there in disbelieve I asked so what do we do now. The lady behind the contour don't know, but we don't have your reservation. TERRIBLE customer service. Mark Twain hotel management seriously needs to reevaluate there hiring criteria for their staff. If you don't good luck staying in business because I would NEVER attempt to stay there in the future. I would sleep in my car. You have been warned and watch out for bed bugs. Read the reviews.
Stayed 1 night in Jan 2024

6/10 Okay

Angel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a nice room but the tv didn’t work but they fixed it. Also the worst issue for me was there was nail clippings on the bathroom floor upon arrival. To me that’s just gross
Stayed 1 night in Jan 2024

2/10 Terrible

Winter

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty carpet look so gross and stained up for a famous name sure was a let down. Sink didn't work cold shower sheets had hair on them and could tell they had not been changed. Phone didn't work I had to use my cell to call down a few times front desk was rude and just just to me but to several other people I watched with my own eyes. I feel like for a famous name it should definitely be better I won't stay there again nor recommend this place
Stayed 1 night in Jan 2024

2/10 Terrible

Mitchell

Stayed 1 night in Jan 2024
Response from Mark Twain Hotel on Mar 17, 2024
We are so sorry, Mitchell that your stay with us was not a good experience.

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Stayed 1 night in Dec 2023

2/10 Terrible

Megan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First when we arrived the door was locked so had to call the hotel to be let in. She was had her family and friends in the lobby drinking and smoking. The room was EXTREMELY disgusting. By far the worst hotel I've ever stayed at. Stains all over the floor, the bed didnt have a fitted sheet on it. The carpet was coming up and the beds were uncomfortable. The room was musty. The ice machine on our floor was out of service.
Stayed 1 night in Dec 2023

6/10 Okay

Jackie

Stayed 1 night in Dec 2023

6/10 Okay

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Meh
Bed was very hard, TV was very outdated.
Stayed 1 night in Dec 2023

10/10 Excellent

Tawna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Response from Mark Twain Hotel on Mar 27, 2024
Thank you Tawna for the great rating; we truly appreciate it! Although we are not able to provide a great deal of amenities, we can certainly provide great service and clean guest rooms.

10/10 Excellent

Tawna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Mark Twain Hotel on Mar 17, 2024
Thank you Tawna for your rating. We look forward to hosting you again.

10/10 Excellent

Tawna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from FRONT DESK on Mar 17, 2024
thank you tawna

4/10 Poor

LaCheryl

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Only Out Of Convenience
Our room was on the 5th floor...the carpet was super dirty and the phone inside the room didn't work...we did get a glimpse of a room on the 6th floor and it was waaaaay better..I'm going to assume for the sake of argument that maybe they're slowly remodeling??..but the lobby was at least decent. We only needed to stay for 1 night to be close to the venue (Peoria Civic Center) and early the very next day we were gone...I probably wouldn't stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

AYDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Rachael

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The location next to the bridge and water
Stayed 2 nights in Dec 2023

10/10 Excellent

Teri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute lobby, the staff was phenomenal, so friendly and helpful. Loved that it was within walking distance to the Civic center and dining options.
Stayed 1 night in Dec 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities
The coffeemaker in my room didn't really work and the supplies for the coffee were not provided (I had to help myself in the lobby). Also I asked the front desk if I could borrow a corkscrew for some wine, and the clerk was completely baffled by the request (so, I bought one elsewhere). Finally, my room went uncleaned my second day, which is not a problem if I had been aware. Otherwise the staff seemed friendly and helpful and the place was better than the reviews indicated. I hope they can improve.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Sidney

Traveled with family
Disliked: Cleanliness, amenities
When you walk into the lobby you would think you’re in a cozy, quant space. However once you get into the room it’s a different story. The carpet looks like it hasn’t been vacuumed exposed cords from the tv exposed. Holes in walls the run for the shower floor was rolled up on top of the towels. Bed was so uncomfortable I slept on top of the covers because I was scared to sleep in the sheets.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful
Stayed 1 night in Nov 2023
Response from Mark Twain Team on Nov 30, 2023
Dear valued guest,Thank you for taking time to provide us an amazing rating of your recent stay with us. We hope to see you again soon!

10/10 Excellent

Linda M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was last minute & the fee was really good along with the room was very nice!! We enjoyed our stay, just too short! I recommend this hotel!!
Stayed 1 night in Nov 2023
Response from Mark Twain Team on Nov 30, 2023
Dear valued guest,Thank you so much for taking time to provide us a great rating and feedback of your recent stay with us. We appreciate your business and hope to see you again soon!

4/10 Poor

kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet not vacuumed around the edges found a cockroach crawling around in bathroom the next morning. We were worried about our luggage and bringing one home Outside is run down and gives the feeling of the hotel being vacant Bed was comfortable and the bedding was clean We stayed on the second floor which was supposed be one of the updated floors. Overall the room was shabby and was badly in need of some tlc
Stayed 1 night in Nov 2023
Response from Shawanda Keeton on Nov 30, 2023
Dear valued guest,Thank you for taking time to provide us a rating and feedback of your recent stay with us. I apologize for not meeting your expectations. I have coached my team for immediate improvements. I am aware that the hotel is in need of some TLC and we are working on making the Mark Twain what it once was beautiful and charming