Ratings based on 318 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from PA

Nice rooms but noisy

Posted Jan 31, 2018
Clean room. Comfortable bed. Loud heating/cooling unit in the wall. Continuous traffic noise from the highway outside, even on the 9th floor.
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
Thank you for your kind comments. We appreciate the opportunity to look into the heating unit. The Mark Twain and Staff look forward to hosting you once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from 120 mile south of peoria

perfect for attending events at convention centere

Posted Jan 30, 2018
Pros: see above
Cons: restaurant area was a little "rundown"-could use some "updating @ frreshen -up
Location: see above an good resterants an riverfront museums etc
see above an staff was very nice. COME -ON, I TOOK THE TIME TO GIVE YOU MY COMMETS!!!!!!
Comment from Hotel Management
Jan 30, 2018 by Lisa, Hotel Management
Thank you for staying with us!
3 out of 5
by A verified traveler from Illinois

Nice hotel situated in Downtown Peoria.

Posted Jan 28, 2018
Pros: The hotel had a nice historic feel to it.
Cons: The toilet in my room kept running because it was leaking. Minor inconvenience. I alerted staff and they assured me it will be fixed for the future.
The Mark Twain Hotel was a nice hotel. Situated in Downtown Peoria, it is close to the major attractions (Civic Center, Riverfront Museum etc.). I was there on a professional reason.
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
The historical ambiance that we provide is a plus for the Peoria Area. We appreciate your comments and as well letting us know about your toilet so that we can ensure future guests do not experience this. The Mark Twain and Staff look forward to hosting you once again!
2 out of 5
by A verified traveler

Posted Jan 24, 2018
The room service staff was rude. Brought plastic utensils and no water. Was perturbed when I asked for silverware. I complained to GM and his attitude was not much better
Comment from Hotel Management
Jan 31, 2018 by Lisa Davis, Hotel Management
I apologize that the adjacent restaurant did not give you the service they are known for. I will be sure to pass this along to the Restaurant ownership to ensure that they are aware. I am not sure who you spoke with already but as the Hotel GM (of which I'm female) I will be sure that you are heard. Thank you again for allowing us the opportunity to better ourselves.
3 out of 5
Recommended
for Everyone
by A verified traveler from bloomington, il

Hotel was very nice, they over charged me though.

Posted Jan 20, 2018
They overcharged me $20 for the room from what I was told when I booked it and the lady who checked me out seemed surprised they would charge me a $150 fee for indidentals and said that was incorrect. She also said that they have had a problem with that before and sometimes people are charged $25 or $450 and she doesnt know why. They are sketchy on pricing and charges and will have no explanation or answers for you. Besides this.... the hotel was lovely, breakfast was awesome and id stay here again, but not without paying ahead of time.
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
Thank you for allowing us the opportunity to improve our training and as well technology. I will be sure to look into why the system would charge for this. As well, I would like to Thank You for the kind comments. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from argyle iowa

Nice place, good food in the restaurant

Posted Jan 15, 2018
Arrived and was a little early for check in but was able to park and use the shuttle to kill some time
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
Thank You! We will see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Enjoyed Our Stay

Posted Jan 15, 2018
The hotel was in walking distance of the Peoria Civic Center. The check in was friendly and quick. Hotel was charming. Restaurant was delicious and breakfast was included. Bedding was warm and comfy. Bed was not.
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
We always appreciate feedback and welcome the opportunities for improvements. Thank you for your kind comments as well! We look forward to hosting you once again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Cozy hotel

Posted Dec 16, 2017
You feel warm and welcome, simple but lovely.........
Comment from Hotel Management
Jan 31, 2018 by Management, Hotel Management
Thank you and we look forward to providing comfort to you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from marine, IL

Great Hotel

Posted Dec 15, 2017
Great place to stay downtown. Within walking distance of the Civic Center. Ate at the hotel restaurant which was very good. Free parking behind the hotel. Was very happy with our stay.
Comment from Hotel Management
Feb 6, 2018 by Lisa, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Nov 24, 2017
Very friendly staff and perfectly acceptable room. Very clean but could use some updates