Exterior
Check availability

Reviews of Staybridge Suites Downtown Peoria, an IHG Hotel

3 out of 5
Staybridge Suites Downtown Peoria, an IHG Hotel
300 W Romeo B Garrett Avenue, Peoria, IL

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 779 reviews" "
Rating 8 - Good. 179 out of 779 reviews" "
Rating 6 - Okay. 83 out of 779 reviews" "
Rating 4 - Poor. 84 out of 779 reviews" "
Rating 2 - Terrible. 101 out of 779 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Frances

Traveled with family and small children
Disliked: Cleanliness, amenities
I paid for a King bed, I did NOT get a king bed. The hot tub was out of service. No towels in the pool area. I was supposed to have a bath tub and it was a shower.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are frequent concert attendees and ALWAYS book here! Not only is the location incredibly convenient for any Civic Center events, the staff is always welcoming and helpful. The new renovations are top notch and this is by far one of my favorite hotels to stay at! We will definitely return!
Stayed 1 night in Mar 2024

8/10 Good

Tayna

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Briana

Stayed 1 night in Feb 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the staff made me feel like family, everyone was very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Coffee is always there and a very nice room.
Stayed 3 nights in Jan 2024

4/10 Poor

Jason

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issues checking in because nobody at front desk. Coffee left from last guest in room, and fire alarm going off at 4am. I've had better stays at much cheaper hotels.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Darin

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

6/10 Okay

Timothy

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Danielle, General Manager on Feb 21, 2024
Dear Timothy,Thank you for taking the time to tell us about your experience at Staybridge Suites PEORIA-DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 309-673-7829 or gm.sbsp@kingslanehotels.com.Sincerely,Danielle Kuhns General Manager309-673-7829gm.sbsp@kingslanehotels.com

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Very clean. Shower was so awesome. Very disappointed that the hot tub doesnt work the man reason i booked there.
Stayed 1 night in Jan 2024
Response from Danielle, General Manager on Jan 10, 2024
Good Morning,Thank you for your kind words regarding our staff. I apologize regarding your disappointment with the hot tub being under repair. We look forward to seeing you again soon!

10/10 Excellent

Jacob

Stayed 1 night in Dec 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Jacob!Thank you so much for the kind feedback regarding your recent stay with us! We would love to see you again soon!

10/10 Excellent

Katherine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!
Stayed 1 night in Dec 2023
Response from Danielle, General Manager on Jan 10, 2024
Good Morning Katherine!Thank you so much for your kind words regarding your recent stay with us! We are so excited sharing our newly renovated property with everyone!We hope to see you again soon!

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Ann!Thank you so much for the kind feedback regarding your recent stay with us! We look forward to having you stay with us again!

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Denise!Thank you so much for your awesome feedback regarding your recent stay with us! We love sharing our newly renovated property with our guests!We hope to see you again soon!

6/10 Okay

Bruce

Liked: Staff & service, room comfort
Disliked: Cleanliness
Fridge didn’t work in the first room moved us rooms and fridge didn’t work there either
Stayed 1 night in Nov 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Bruce, I apologize for the issue you experienced with your fridge. Our rooms are over halfway completed with the new renovation and in just a few weeks all rooms with have all new appliances. We would love to have you stay with us again and experience our brand new property!

10/10 Excellent

Jade

Traveled with partner
Liked: Amenities
it was great
Stayed 2 nights in Nov 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Jade!Thank you for the awesome feedback! We hope to see you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was dirty. Poor Customer service and bad pluming.
Stayed 1 night in Nov 2023
Response from Danielle, General Manager on Jan 10, 2024
Dear Anonymous, I apologize that your stay with us did not meet expectations. We are currently under new management and renovating our whole property. We would love to have you stay with us again and see the new changes!

6/10 Okay

Brian

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in a perfect location for events at the Civic Center. The staff was pleasant & courteous. With that being said the original room booked was not available due to remolding. When checking in the desk clerk said they didn’t understand why Expedia was allowing that room to be booked. We settled for a king room with pullout couch. The pullout was unacceptable as a sleeping option. The hotel is also very worn and used. The bathroom was not very clean. There were also people loitering in the parking lot.
Stayed 1 night in Nov 2023
Response from Danielle, General Manager on Jan 10, 2024
Hello Brian!I hope this finds you well! Thank you for providing feedback on your recent stay with us as this helps us to improve. Our hotel is currently renovating and will be concluded soon, we would to have you stay with us again and see the new property!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to peoria arena
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family. My kids loved the pool and we loved how big the rooms were! As a family of 5, there was plenty of room for us. It wasn’t the cleanest place I’ve stayed at, but we felt like it was safe and clean enough for our toddler to scoot around the room.
Stayed 1 night in Nov 2023

6/10 Okay

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE! BED BUGS ARE A REAL POSSIBILITY.
I'm not one that would usually write a review, but I felt that I must this time, to save those they make look to book at the Staybridge Suites in Peoria, IL. I booked a 2 room suite for my family. Upon arrival, I noticed that the hotel did not look as modern or clean as the pictures showed, but didn't get overly concerned at that point. Once inside our room, I did notice a lot of dust throughout and an odd pink substance on the side of a door. Again, not what I would prefer, but I'm not going to complain. I started getting ready for bed and went into the one bedroom only to discover a bug crawling on the top of the duvet. Upon closer inspection, it appeared the bug was very likely a bed bug. This is when I started to panic, as the last thing I want is to be exposed to bed bugs and then travel back home with new little friends. My daughter videoed the bug, I bagged it up, and then proceeded to explore the sheets and mattresses. Luckily, I did not discover anymore bugs in my search, but honestly I was doing it quickly and just wanted out of the room. I took the bug to the front desk and he asked what I wanted to do? What I wanted to do??? I want to stay somewhere that is bug free. I told him I did not feel comfortable getting another room and would like a refund. He said he didn't charge me anything yet. I explained that I had already been charged by Hotels.com. I was then told that Hotels.com would have to reimburse me. Hotels.com worked with me after speaking to the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Stacy

Stayed 1 night in Nov 2023

4/10 Poor

Matt

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Gross rooms, terrible service
Stayed 1 night in Oct 2023

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to Civic center
Service was really good once the line went down at checkin. Upgraded our room due to construction to a nice suite. Only issue was the hard floors were sticky.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and location perefct.
Stayed 1 night in Oct 2023

10/10 Excellent

Jenifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was friendly, breakfast was good, and it was within walking distance to our event.
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was stinks very bad
Stayed 1 night in Oct 2023

10/10 Excellent

klarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Eugenio

Stayed 1 night in Oct 2023

2/10 Terrible

Peter

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
It was close to where our event was. It was just a place to sleep.
Stayed 1 night in Oct 2023

2/10 Terrible

kellee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible! I wouldn't even give this property 1 star. When we arrived, we were given a room with 1 bed and a pullout sofa. I told my husband we booked a 2 bed room. He left to get a different room. At that point, my kids and I discovered there wasn't an active smoke detector over the bed- just the wires hanging down. We also noticed the bathroom door had a huge bar on it. We could not close the door. Upon looking closer, we noticed the door was off the hinge and the staff put the bar on the door so the guest could literally lift up one end of the door to drag it shut, My daughter then discovered a dirty sock in the nightstand drawer in the bedroom. My husband returned and said that we were unable to move because the hotel was sold out. Nope, not ok. We started showing him all the problems and it was at this point we noticed the mirror behind the bedroom door was filthy with handprints and smudges all over the bottom half. My husband went back downstairs to talk to the front desk clerk. We told him there was no way we would stay in that room. After a few minutes, the clerk offered him another room (same style with 1 bed & a pullout sofa) down the hall. It was late, so we figured we would check it out. Upon walking in, I noticed the fridge looked tinted dark. It wasn't the coloring, it had a massive stain down the front of it! This hotel was a pigsty & I wouldn't even recommend it to an enemy!!

6/10 Okay

Dominick

Stayed 3 nights in Oct 2023

6/10 Okay

Kristin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Staff was friendly and everything was clean. At 7:00 a.m. this morning they started construction on a room directly above us so we could not sleep in. The breakfast wasn’t great but it was free so it’s whatever. Overall because of the price and how it was clean I would stay again.
Stayed 1 night in Oct 2023

4/10 Poor

William

Traveled with family
Disliked: Amenities, property conditions & facilities
They were in the middle of remodeling the hotel an the Hot tub was out of service an the staff was friendly like normal hotel had to change whole vacation around for an family emergency. So got in very very late an they still had my room ready. An check out went smooth like normal hotel the only reason i went there was for the pool an hot tub.
Stayed 2 nights in Sep 2023
Response from MC on Oct 3, 2023
Dear William, Thank you for choosing to stay at Staybridge Suites Peoria Downtown! We appreciate you for taking the time to provide feedback; it is very important to us. We are very sorry that our hot tub was down during your stay and for the inconvenience it may have imposed. We hope you will be back when everything is up and running to make it up to you.

6/10 Okay

Ann

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Conveniently located by the Civic Center for shows
Stayed 1 night in Sep 2023
Response from MC on Oct 3, 2023
Dear Scott, thank you for choosing to stay at Staybridge Suites Peoria Downtown! We appreciate you taking the time to provide feedback; it is very important to us. We hope we can welcome you back next time you're in town.

8/10 Good

Jonathan

Stayed 1 night in Sep 2023

4/10 Poor

Janean

Stayed 2 nights in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Kendra

Disliked: Cleanliness, staff & service
Disaster!
I booked this hotel for my groomsmen to get ready at for my wedding. Upon check in, I was informed they had a new policy that did not allow anyone who lived locally to book rooms. They were absolutely unhelpful, unapologetic, and only stated “we won’t charge you.” The money was still taken out of my account for the room and I have yet to see it back yet. If you’re from the area, please beware they will not allow you to book through them.
Stayed 2 nights in Sep 2023
Response from Mary Claire on Sep 19, 2023
We are sorry you had a poor experience. It is not a new policy but we are sorry for the inconvenience this may have caused you. Thank you for providing your feedback, management is looking into your billing issue. Thanks.

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great, the staff was incredibly accommodating and there were plenty of breakfast options in the morning. However, the hot tub was broken and the pool looked so green we didn’t feel comfortable going in. For these reasons, I have to give it 3 stars
Stayed 1 night in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for choosing to stay with us! Your feedback is very important to us. We are happy you enjoyed the breakfast. Since your stay, we have had maintenance stay on top of pool cleanliness. We hope you will be back and get to dive in to our clean facilities! Thanks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay! Nice room, super comfortable bed, good food, good service, outstanding value for the price!
Stayed 1 night in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for choosing to stay with us! Your feedback is very valuable to our team.

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just plain nasty!!
Hotel is just plain dirty. Stains on the furniture, lights didn’t work and an interesting cast and crew out in the parking lot at all times. This is a one maybe 2 star hotel. Do not recommend
Stayed 2 nights in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for choosing to stay with us. We appreciate you taking the time to provide feedback. We are in the process of completely renovating the hotel and updating all the furniture and furnishings. We hope you will give us another chance to provide you with a more comfortable and enjoyable stay when the renovations are done. Thanks.

6/10 Okay

Dennis

Traveled with family
OK Stay
Our stay was ok. Bathroom in Lobby had not been cleaned
Stayed 1 night in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for choosing to stay and thank you for taking the time to provide feedback. We're sorry about the bathroom lobby not meeting expectations. Moving forward, we will make sure our team focuses more on public area cleanliness. We hope to see you back when our renovations will be complete in 2024.

4/10 Poor

Melanie, park forest

Traveled with family
Disliked: Cleanliness, staff & service
This was such a disappointing experience. I think is the area, I'm convinced they just don't care in Peoria. The hotel has potential, but the staff and management clearly do the minimum for this property. Deep cleaning is needed and not prioritized. The staff are in need of customer service training in hospitality. That was definitely not displayed, they all struggled to acknowledge the guests presence by saying hello, good morning and/or good evening, they struggle to be present at the front desk. It was pretty sad to see.
Stayed 2 nights in Sep 2023
Response from Mary Claire on Sep 19, 2023
Thank you for choosing to stay with us and taking the time to provide feedback. We are sorry your stay did not meet your expectations. We are excited to be undergoing long needed renovations which will give our property the facelift it needs. We will also focus on our service training so that guests do not experience the low quality hospitality that you did. We hope to see you in 2024 when our remodel is done and hopefully make up for your recent stay.

8/10 Good

Nadiya

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hallways, stairways, and elevator were dirty. Renovation during my stay was loud (drilling and moving furniture above my head). The spa wasn't working. The AC in my room couldn't be adjusted for warmer temperatures (the limit was 70F) or couldn't be turned off - it was too cold for me. The doors of the rooms close very loud (the walls shake).
Stayed 1 night in Aug 2023
Response from Mary Claire on Sep 19, 2023
Nadiya, thank you for choosing to stay with us. We appreciate your feedback. We apologize that your experience was less than satisfactory. We are excited to be undergoing a full renovation, but we're sorry it posed a disturbance to you. We hope to make it up to you come 2024 when the building and rooms will be completely updated and clean. Thanks.