Food court

Reviews of Riotel Percé

3 out of 5
Riotel Percé
261, route 132, Perce, QC

Reviews

8.4

Very Good

Rating 10 - Excellent. 433 out of 1000 reviews" "
Rating 8 - Good. 374 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, staff & service
Great location at the end of the main strip in Perce. We had dinner in the restaurant with a great view. However no elevator, so not accessible for those unable to do stairs. And no air conditioning (fan in the room to regulate temperature).
Stayed 2 nights in Aug 2023
Response from jonathan on Nov 1, 2023
Hello Samantha, we’re sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. Would you agree to contact us at satisfaction@riotel.com? Thank you.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a one night stop with a great view of the rock!
Stayed 1 night in Oct 2023
Response from agent3 on Oct 7, 2023
Hello dear Karen! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

France

Traveled with family
Unbelievable view.
Stayed 1 night in Oct 2023
Response from jonathan on Oct 6, 2023
Merci France pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jonathan on Oct 4, 2023
Merci Eugene pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

HONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see Percé Rock. Walking distance to all the attractions as well as restaurants. Highly recommended.
Stayed 2 nights in Sep 2023
Response from agent3 on Oct 3, 2023
Hello M.Hong ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

JEAN-MARC

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from agent3 on Sep 25, 2023
Merci Jean-Marc pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Comfortable rooms. Beautiful views. Especially enjoyed having the window open at night and hearing the ocean waves.
Stayed 2 nights in Sep 2023
Response from agent3 on Sep 20, 2023
Hello M.Denise ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

YUEFEI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good. Seeing Perce rock from hotel property and having dinning options. But WIFI did not work inside our room
Stayed 2 nights in Sep 2023
Response from William pour l'équipe du Riotel on Sep 18, 2023
Hello Yuefei, thank you very much for your comment! We are happy to hear that you are satisfied with our services. We are very sorry that the Wi-Fi did not work in your room.

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situé, excellent emplacement avec vue incroyable sur le Rocher Percé. Chambre spacieuse, propre, accès facile à la berge. Petit frigo très commode. Stationnement spacieux. Courte distance de marche de la belle promenade et de plusieurs restos et commerces. (Petit bémol, nous avons réservé chambre avec vue sur rocher, mais la vue était obstruée)
Stayed 1 night in Sep 2023
Response from jonathan on Sep 12, 2023
Bonjour Marc un énorme merci de la part de toute l’équipe! Votre satisfaction est notre priorité et cela nous fait chaud au cœur de vous lire. Ce sont nos clients qui nous permettent de nous améliorer et nous sommes très fiers de notre hôtel! Encore merci pour votre commentaire !

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had booked this 6 months in advance. We had the best room on the property with an amazing view of the rock. You could walk everywhere from here and the village is stunning. We have next to no French speaking abilities and when we checked in the staff was patient and spoke great English. Thank you for that!! The room was amazing. We would stay again there. We ate at the restaurant there and the food was very good. The server who looked after us said she didn’t speak English and was very patient with us. About 30 minutes later another English speaking couple came in and our server waited on them. The woman rattled off complex demanding instructions for her order in English and the server understood perfectly and then looked over at us knowing she’d been caught. Her tip reflected her little trick. Would we stay there again??? Absolutely!!! Even though the room was 264 dollars. Would we eat there again?? No I think we might explore other dining options. It was expensive and there are other options in Perce within walking distance.
Stayed 1 night in Sep 2023
Response from jonathan on Sep 12, 2023
Hello Keith, thank you so much for your positive feedback and for taking the time to post this review. We’re glad to hear that you had a great customer experience. Thanks again for your review !

8/10 Good

Stephan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from agent3 on Sep 6, 2023
Bonjour Stephan, merci énormément pour la note! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

8/10 Good

David

Stayed 1 night in Aug 2023
Response from William pour l'équipe du Riotel on Sep 25, 2023
Bonjour David, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need in one perfect location. Rooms are quiet and well situated. The view and situation right on the beach is amazing, with a lot of details to make it extra comfortable.
Stayed 2 nights in Sep 2023
Response from agent3 on Sep 5, 2023
Hello Alanna, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall good.. The only negative was the loud noise from other travellers.. it’s not soundproof. Its to bad since people aren’t considerate of others
Stayed 1 night in Sep 2023
Response from jonathan on Oct 27, 2023
Hello Caroline ! Thank you for your excellent review of our hotel. It is much appreciated! We are sorry about the noise around your room. Hope to welcome you again soon.

10/10 Excellent

Frances

Traveled with partner
Liked: Amenities
From our room, you could look out the window and see the magnificent Perce Rock just offshore. They have their own restaurant, unlike many of the motels. Parking is very good, with big pkg. lot. They get a lot of tour buses because of their good service. Room was very clean, could not have been happier.
Stayed 3 nights in Aug 2023
Response from Agent 4 on Aug 27, 2023
France, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay!
Stayed 1 night in Aug 2023
Response from agent3 on Aug 30, 2023
Hello Bernice ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

6/10 Okay

Jung jung

Traveled with family
Stayed 1 night in Aug 2023
Response from William pour l'équipe du Riotel on Aug 23, 2023
Bonjour Jung, nous sommes désolés d’apprendre que votre expérience avec nous n’était pas à la hauteur de vos attentes. Nous aimerions corriger la situation, vous serait-il possible de communiquer avec nous à satisfaction@riotel.com ? Merci.

10/10 Excellent

Etienne

Stayed 1 night in Aug 2023
Response from jb on Aug 21, 2023
Étienne, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023
Response from agent3 on Aug 18, 2023
Nancy, merci énormément pour la note! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the restaurant.
Response from jb on Aug 15, 2023
Yu, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place. I'm glad to choose this place👍
Stayed 1 night in Aug 2023
Response from jb on Aug 10, 2023
Anna, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location.
Stayed 4 nights in Jul 2023
Response from agent3 on Aug 8, 2023
Merci Laura pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau!

8/10 Good

Daniel

Stayed 1 night in Aug 2023
Response from William pour l'équipe du Riotel on Aug 7, 2023
Bonjour Daniel, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note de 10? Vous savez… on souhaite toujours s’améliorer :). Au plaisir de vous accueillir à nouveau bientôt !

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was a bit disappointed with a few things. One we ended up buying clothes pins so we could fully close the drapes. Two the bathroom did not have a fan so it was a bit steamy, etc. Three only one regular coffee pod for two people, really???
Stayed 2 nights in Jun 2023
Response from agent3 on Aug 8, 2023
Hello, thank you for your comment. We're sorry that bathroom didn't live up to your expectations. We'll look into it to improve!

6/10 Okay

Morrison

Disliked: Cleanliness, property conditions & facilities
Stationnement difficile. Chambre plutôt malpropre et défraîchie. Très petite.
Response from William pour l'équipe du Riotel on Aug 4, 2023
Bonjour Morrison, Je suis désolé d’apprendre que votre expérience avec nous n’était pas à la hauteur de vos attentes. J’aimerais corriger la situation, vous serait-il possible de communiquer avec nous à agent2@rioux.ca ? Merci.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, dining available on site, which is great
Stayed 1 night in Jul 2023
Response from agent3 on Aug 3, 2023
Catherine, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with a view of Perce Rock.
Stayed 2 nights in Jul 2023
Response from William pour l'équipe du Riotel on Aug 1, 2023
Hello William ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Beautiful location and great service with all the amenities
Stayed 1 night in Jul 2023
Response from Agent 4 on Jul 31, 2023
Merci Lori pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

8/10 Good

Min

Stayed 2 nights in Jul 2023
Response from jb on Aug 21, 2023
Merci Min pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
The hotel was old the rooms are terrible bad floors bathrooms are old and tub and shower not very clean - the bad was not level as the floors are not level- the mattress was so old and had very bad bumpy areas and paquetes of low areas -pilos where okay but did not smell fresh- Worse of all the staff were extremely rude if you asked a question in English they responded sorry I don’t speak English -you will have to Waite till we get someone here that speaks English…. Not very acomodating when we told them that we need it a better room they told us a was that or nothing - in general we travel for 40 years now all over the world - this was the worse hotel we ever stay on our vacation - PS we left after two nights to a better place
Stayed 1 night in Jul 2023
Response from jb on Jul 30, 2023
Hello Nancy. I'm sorry to hear you had such a disappointing experience. Your satisfaction is important to us. I will pass on your comment to the hotel management so that they can follow up with you.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from jb on Jul 30, 2023
Merci Martin pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau!

10/10 Excellent

Jarod, Saint Telesphore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great view of Percé rock. Restaurant is good.
Stayed 1 night in Jul 2023
Response from jb on Jul 28, 2023
Hello Jarod ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

6/10 Okay

Chris

Traveled with partner
Could the water which was good. Rooms need to be updated in bathroom there was no where to put your toiletries in the shower. The heat pump in the room was cracked and looked like it was leaking
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 27, 2023
Hello Chris, thank you for your review of our establishment. It is much appreciated! Would you mind sharing your opinion on what was missing from your experience for us to get a 5? You know... so we continuously improve as a team :). We look forward to welcoming you back soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for things to do in Perce
Great location, walking distance to shops, restaurant and the ferry to Bonaventure island. Beautiful views from hotel room and access to the beach for an early morning or after dinner stroll just steps away. Great breakfast in the dining room.
Stayed 2 nights in Jul 2023
Response from William pour l'équipe du Riotel on Jul 26, 2023
Hello Dawn ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

10/10 Excellent

Liliya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Highly recommend this hotel if you are visiting Perce. Just make sure that you get a room with a balcony (shared is fine) and the view of the Perce rock. The view is unbeatable of the rock and the beach. The hotel is right on the beach. The beach is beautiful, the air is amazing, the sound of the waves hitting the shore is very nice, you can hear it from your balcony. The beach is very nice to walk on and to pick the rocks. The hotel is located a walking distance to all restaurants and right near the ticket office to take a ferry to Bonaventure island (the departure is 10 minutes walk from the hotel). The room is simple but comfortable. The only downside was that wifi signal was very weak in the room and mostly unusable. Also, what was convenient is that the hotel has an on site restaurant that serves very nice seafood for dinner (need to reserve) and serves breakfast as well. The restaurant is expensive but the food is good. If we ever come back to Perce, we’ll stay here again.
Stayed 3 nights in Jul 2023
Response from William pour l'équipe du Riotel on Jul 24, 2023
Hello Liliya ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

6/10 Okay

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 24, 2023
Bonjour Kimberley, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note de 5? Vous savez… on souhaite toujours s’améliorer :). Au plaisir de vous accueillir à nouveau bientôt!

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023
Response from jb on Aug 10, 2023
Suzanne, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Vikas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best possible location.
Stayed 1 night in Jul 2023
Response from Lucie from Marketing on Jul 18, 2023
Hello Vikas ! Thank you so very much for your excellent review of our hotel. It is much appreciated! Happy you enjoyed the location :-) and we hope to welcome you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from William pour l'équipe du Riotel on Jul 18, 2023
Merci David pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau!

8/10 Good

Valerie

Stayed 2 nights in Jul 2023
Response from William pour l'équipe du Riotel on Aug 7, 2023
Merci Valérie pour votre évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness
Clean room excellent setvicr
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 17, 2023
Hello Holly ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

6/10 Okay

Shohreh

Stayed 3 nights in Jul 2023
Response from William pour l'équipe du Riotel on Jul 17, 2023
Bonjour Shohreh, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note de 10? Vous savez… on souhaite toujours s’améliorer. Au plaisir de vous accueillir à nouveau bientôt!Hello Shohreh, thank you for your review of our establishment. It is much appreciated! Would you mind sharing your opinion on what was missing from your experience for us to get a 10? You know... so we continuously improve as a team. We look forward to welcoming you back soon!

2/10 Terrible

Selvam, Naperville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor hospitality and assistance from front desk staff. Room was not clean and A/c was loud and noisy and we couldn’t sleep.
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 17, 2023
Hello Selvam. I'm sorry to hear you had such a disappointing experience. Your satisfaction is important to us. I will pass on your comment to the hotel management so that they can follow up with you.

10/10 Excellent

Nancy

Traveled with partner
Beautiful scenery even in the fog. Restaurant staff were warm and welcoming.
Stayed 2 nights in Jul 2023
Response from William pour le groupe Riotel on Jul 14, 2023
Hello Nancy! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

ayelet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from William pour le groupe Riotel on Jul 14, 2023
Ayelet, thank you very much for your note! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

Anastasios

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from our room. I would stay here again
Stayed 1 night in Jul 2023
Response from William pour le groupe Riotel on Jul 12, 2023
Anastasios, thank you very much for your note! It makes us happy to know that you are satisfied with our services. Hope to welcome you again soon!

10/10 Excellent

Si yuan

Stayed 1 night in Jul 2023
Response from William pour le groupe Riotel on Jul 10, 2023
Merci pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Kim

Stayed 2 nights in Jul 2023
Response from jb on Jul 27, 2023
Kim, merci énormément pour la note! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Harman

Traveled with group
Amazing service, amazing price, amazing location, i have no bad things to say about it for the price we paid and the view we got. I would stay here anytime again in the future
Stayed 2 nights in Jul 2023
Response from Lucie from Marketing on Jul 4, 2023
Hello Harman! Thank you for your excellent review of our hotel. It is much appreciated! We hope to welcome you again soon.

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and helpful staff. Cozy room. Amazing view. Very pleasant stay.
Stayed 1 night in Jul 2023
Response from Lucie from Marketing on Jul 4, 2023
Hello Irene ! Thank you for your excellent review of our hotel. It is much appreciated! We hope to welcome you again soon.