Ratings based on 726 Verified Reviews

3.8 out of 5
67% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2018
The Best receptionist i have ever seen ..........................................
2 out of 5
by A verified traveler

Posted Feb 22, 2018
Pros: Location
Cons: Serve food later
Location: Work
No 24 hour room service even though that is what the brochure said, inflexible staff, not a good experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018
Quick checki in, great food at restaurant, comfortable beds
Comment from Hotel Management
Feb 21, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by A verified traveler

Great Hotel Option For Outside the City Center

Posted Jan 22, 2018 on Hotels
We stayed here last minute and we were very happy! The breakfast although pricey is very good. Its not near anything but the U-Bahn station is three minute walk away so it was very easy to get to with two pre-schoolers in tow. We have stayed twice at this hotel and once we brought our dog! They charge a very reasonable fee for dogs. It's not fancy, but clean and nice. The bar and restaurant are very good as well.
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Sara H, thank you so much for this great feedback. It makes us very happy to know, that you´ve enjoyed your stay in our hotel. We really hope to welcome you back soon, of course with the dog :-) Best wishes from Munich
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Nice hotel, helpful staff

Posted Jan 10, 2018 on Ebookers
Close to the train station, staff was very helpful and could communicate with us in English. Had tourist ads in the hotel. Was very clean and had great WiFi.
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Kris, thank you so much for taking the time to give us a feedback about your stay in our hotel. Great that you were happy with the hotel and our staff! That´s our daily goal. To satisfy all our guest. We hope to see you back soon. Kind regards
5 out of 5
by Cristina

Good price, nice room, great city

Posted Jan 7, 2018 on Hotels
The price was right and the room was clean and comfy. The location was off the beaten path, which is probably why the price was right. However, public transport all over the city was easily accessed. Breakfast was great. The only issue i had was staff related - they were not so helpful and often had limited and inaccurate knowledge that was passed to us as facts. Annoying but we did our own research and figured things out.
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Cristina, thank you so much for giving us a feedback about your stay in our hotel. Great to know, that you´ve enjoyed your stay and that you were happy overall. But I don´t like the fact, that you got wrong informations from the staff and find them unhelpful. Please be sure that I will point this to our staff. That´s not the service we want to provide. I hope to welcome you back in a future. Best wishes
5 out of 5
by A verified traveler

Posted Jan 3, 2018 on Hotels
Comment from Hotel Management
Feb 21, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
4 out of 5
by Christopher

Family Christmas

Posted Jan 2, 2018 on Hotels
Staff happy and helpful, any small issues resolved quickly
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Christopher, thank you for taking the time to give us a feedback about your stay. Great that you kept our staff in such a positive memory. We hope to welcome you back soon.
5 out of 5
by A verified traveler

Posted Jan 1, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

quiet and comfortable

Posted Jan 1, 2018
Pros: Quiet, nice room good shower.
Cons: Making sure everything is replenished.
Location: We only went from the hotel to the tube so didn’t see or use anything nearby.
Close to the tube for easy access to the city, quiet area. Occasional problems, no tea/ coffee replenished, no cups left but otherwise fine. Reception staff very friendly and welcoming, overall good value for the price.
Comment from Hotel Management
Jan 22, 2018 by Sina Beste - Guest Relations Manager, Hotel Management
Dear Kareb, thank you very much for giving us a feedback about your stay in our hotel. We hope to welcome you back soon. Best regards