Lobby

Reviews of Best Western Bradbury Inn & Suites

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1015 reviews" "
Rating 8 - Good. 310 out of 1015 reviews" "
Rating 6 - Okay. 112 out of 1015 reviews" "
Rating 4 - Poor. 53 out of 1015 reviews" "
Rating 2 - Terrible. 34 out of 1015 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Traveled with partner
Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Mary thank you for rating out property. We appreciate your business.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clem on Mar 28, 2024
Thank you for choosing to stay with us and for rating our property.

8/10 Good

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean enough but seemed old and in need of renovation (half the facility was being worked on). Our room smelled faintly of paint.
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Jerome thank you for choosing to stay with us during our renovation period. We do apologize for the faint paint smell. Thank for your feedback.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay on a trip to Florida. Comfortable bed, friendly staff, and very clean. restaurants close by.
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Thank you Tammy, for choosing to stay with us and for reviewing our property. We appreciate your feedback.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Greg, we appreciate you taking the time to rate our property.Thank you for your business.

6/10 Okay

Anne

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointed with the pool, it was ice cold, we could not enjoy, staff said it wasn’t heated when we asked and said guests assumed it would be heated because it was indoors; I have never stayed at a hotel with an indoor pool with a spa/ hot tub that was ice cold. We travelled 12 hours that day with a promise to our grandchildren of a pool when we arrived; even kids couldn’t enjoy 😞 went back to the room to watch a movie instead but couldn’t get the WiFi to work
Stayed 1 night in Mar 2024
Response from Clem on Mar 17, 2024
Anne, thank you for choosing to stay with us and for reviewing our property. We do have an enclosed pool but it is not heated. We do apologize that you had an issue with wifi. Please let the front office know immediately if you have any issues at any time during your stay. Thank you for sharing your experience with our property.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Clem on Mar 28, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check in and checkout
Stayed 1 night in Mar 2024
Response from Clem on Mar 8, 2024
Thank you for choosing to stay with us and for rating our property.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Clem on Mar 8, 2024
Thank you for choosing to stay with us and for rating our property.

10/10 Excellent

Felicia

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

8/10 Good

joan

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

8/10 Good

Mary Jane

Traveled with group
Liked: Cleanliness, staff & service
The hotel backs up to I75 which has alot of traffic noise. The bed was comfortable. You can hear noise in the hallway and next door. Looks to be a new facility, but the workmanship was shotty. Door handles are loose. Gaps in the trim are big. The toilet was very low to the ground.
Stayed 1 night in Feb 2024
Response from Clem on Feb 22, 2024
Thank you for choosing to stay with us and for reviewing our property. We do apologize that you found it to be noisy. We are in the process of remodeling we do apologize for any inconvenience this may have caused you. We appreciate and value your feedback. Thank you again.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for a lot of shopping and attractions. The hotel was nicely updated, and I loved the central air and thermostat. Breakfast was good and the price for the room was good. The room was open and I loved the separate living room area.
Stayed 1 night in Feb 2024
Response from Clem on Feb 20, 2024
Thank you Kevin, for choosing to stay with our hotel. We appreciate your feedback. We appreciate you sharing your experience with our property.

10/10 Excellent

Gertrude

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Cody

Stayed 3 nights in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Philip

Traveled with partner
Disliked: Amenities
Fine place. Just a lot of road noise. Bring ear plugs.
Stayed 1 night in Feb 2024
Response from Clem on Feb 6, 2024
Thank you for choosing to stay with us and for reviewing our property. We appreciate your feedback.

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service
I reserved via email and I needed a handicap bathroom. I didn't see anything under handicap that qualified me as 'handicap'. I reserved and called BW and was told there was NO handicap rooms available. A short time later I received a call stating there was a room with a king bed and would that be agreeable. I jumped on it! I now could have a shower!! I was one happy traveler.
Stayed 1 night in Feb 2024
Response from Clem on Feb 6, 2024
Ellen, Thank you for sharing your experience with our property. We are glad you was able to receive and accessible room. We appreciate your business and feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Feb 2, 2024
Thank you for choosing to stay with us and for rating our property. We appreciate your business.

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked like a nice place from the pictures
Stayed 1 night in Jan 2024
Response from Clem on Jan 28, 2024
Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

Cathy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Jan 28, 2024
Thank you for choosing to stay with us and for rate our property.

8/10 Good

David

Traveled with family
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Clem on Jan 23, 2024
Thank you for taking the time to rate our property and for choosing to stay at our hotel.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Too much traffic noise. Couldn't get any internet service. But the room was very nice. And very clean.
Stayed 1 night in Jan 2024
Response from Clem on Jan 23, 2024
Thank you for choosing to stay with our property. We do apologize for the inconvenience of the busy highway. We value your feedback and appreciate your business., thank you again.

2/10 Terrible

Glenn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Jan 8, 2024
Thank you for choosing to stay with us and for rating our property.

10/10 Excellent

Vivianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean.
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

4/10 Poor

Brianna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean rooms, bed not comfortable, A/C made a noise the whole night. Vending machines didn’t work and heard the people above us half the night. Will not be staying at this location again. Front desk didn’t seem to care when told.
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Brianna, thank you for choosing to stay with us and for taking the time to review our property. We do apologize for neighbors and that you found the beds uncomfortable. Please at anytime during your stay you have any issues, especially with the cleanliness of your room call the front desk immediately. We are here 24/7 to fix any issues even noisy neighbors. Thank you again for sharing your experience with our property.

10/10 Excellent

MAIDELIS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clen on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Clem on Dec 26, 2023
Thank you for choosing to stay with us and for rating our property.

6/10 Okay

Gary

Business traveler
Did not have opportunity to stay.
Did not stay as had a breakdown of my vehicle the day I was to stay and was not able to get to hotel.
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Please contact the hotel directly.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

Ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to not like. All employees were super friendly. Worth the stay.
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for taking the time to review our property and for choosing to stay with us.

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for taking the time to review our property and for choosing to stay with us

8/10 Good

Ted

Stayed 1 night in Nov 2023
Response from Clem on Dec 16, 2023
Thank you Ted for taking the time to rate our property and for choosing to stay with us.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Clem on Jan 2, 2024
Thank you for choosing to stay with us and for rating our property. We appreciate your business.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Friendly staff
Stayed 2 nights in Dec 2023
Response from Clem on Dec 12, 2023
Thank you for choosing to stay with us and for reviewing our property

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacon on the weekends!
Very clean and close to the fairgrounds, breakfast was on point
Stayed 2 nights in Dec 2023
Response from CLEM on Dec 12, 2023
Thank you for choosing to stay with us and for reviewing our property.

6/10 Okay

walter

Response from Clem on Jan 26, 2024
Thank you for choosing to stay with us and for rating our property.

4/10 Poor

Kelly

Liked: Staff & service, property conditions & facilities
Response from Clem on Feb 16, 2024
Thank you for choosing to stay with us and for rating our property.

4/10 Poor

Penny, Bartow

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is undergoing renovations. This was not advertised. I walked into the unlocked pool area to find no water in pool or hot tub. I was shocked that the doors of the pool were not locked!! There was absolutely no warning for people with kids etc! The beds are hard and I could feel the springs. There are also stains all along the bed skirt! The coffee pots are kept in the bathroom which is not hygienic! On arrival the desk clerk was pleasant and did change our room for us. The rooms are all advertised as having separate seating areas with a couch. They don’t all have this! I asked about coffee and she directed me to the dark dining area in her lobby. She was kind enough to turn the light’s on when I went back and asked her!! We would not book here again!
Stayed 1 night in Nov 2023
Response from Clem on Nov 28, 2023
Penny, thank you for choosing to stay with us and for reviewing our property. We do apologize that you did not know the hotel is under going construction and you had to change rooms. We do value your feedback and we will share your experience with management. Thank you again for sharing your experience with our hotel.

6/10 Okay

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool was out of order
Stayed 4 nights in Nov 2023
Response from Clem on Nov 28, 2023
Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service
Half of property under renovation including indoor pool. We were disappointed we weren’t told before booking. This was our second time booking at this location it was clean and good price.
Stayed 1 night in Nov 2023
Response from Clem on Nov 28, 2023
Thank you for choosing to stay with us again and for reviewing our property. We do apologize if the new construction was an inconvenience during your stay.

10/10 Excellent

Adra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Kindness, there were noises from a room above. Took my complaint serious and act on my issue.
Stayed 1 night in Nov 2023
Response from Clem on Nov 27, 2023
Thank you for taking the time to share your experience with our property.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Clem on Nov 26, 2023
Thank you for choosing to stay with us and for reviewing our property

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and beds were really comfortable. The continental breakfast was very delicious. So many different things to choose from.
Stayed 1 night in Nov 2023
Response from Clem on Nov 21, 2023
Robert, thank you for choosing to stay with us and for reviewing our property.

4/10 Poor

Shane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the property when a pup bursted in the attic and leaked from the attic down to the first floor. Pillars of water coming down. They didn’t have maintenance available to shut water off and staff wasn’t trained to deal with the situation. I was suppose to be there for 4 more nights and packed at 2 am when it was 30 degrees out and they didn’t reimburse my stay or pay for that night somewhere else . Will not be back which is unfortunate because I will be going to that area yearly.
Stayed 10 nights in Oct 2023
Response from Clem on Nov 8, 2023
Thank you for choosing to stay with us. We do apologize for the massive inconvenience of the pipe bursting. We are glad that your room was on the side that was not effected by the water damage. However we do apologize for the inconvenience of the alarms going off and all the commotion. Im glad that the front office was able to take care of you right after it happened. Thank you for taking the time to share your thoughts about the unimaginable tragedy.

8/10 Good

RANDALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Clem on Nov 5, 2023
Thank you Randall, for taking the time to rate our property and we appreciate your business. Thank you again for choosing to stay with our Property.

2/10 Terrible

Anthony, Greenback

Disliked: Staff & service, amenities, property conditions & facilities
Water flooded the hotel and repeated false fire alarms.
Stayed 4 nights in Oct 2023
Response from Clem on Nov 5, 2023
Anthony, thank you for choosing to stay with us. We do apologize for the flooding on the other side of the hotel. The alarm was such a nightmare. Unfortunately the sprinkler pipe burst and that triggered the alarms. Again we apologize that you had to hear all the commotion from the other side of the hotel. Thank you for taking the time to share your thoughts.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Stayed 3 nights in Oct 2023
Response from Clem on Oct 31, 2023
Karen, thank you for choosing to stay with us and for reviewing our property.