Posted Sep 1, 2016
Visited Perth to attend funeral - checked in 29th August - 2 nights - £162 incl. breakfast (2). Lovat House Hotel was 'local' to the person who had died - indeed the Lovat was patronage by them many times over the years. We have stayed at the Lovat in the past. This time we were very disappointed!
Bedroom - dated. Door did not secure lock from inside ( had to use chain). Door handle on wardrobe came off in my hand - had to screw back on. Carpet was ancient. Bed was uncomfortable - bed base covering frayed - bed felt damp.
Ensuite bathroom floor had holes below floor covering - bath was scratched and slippery - shower holder went every way but the way it should.
Breakfast was not great - not worth the £10 charge if not inclusive - bit greasy.
This hotel is badly in need of updating - yet not reflected in the prices being charged.
Others attending the funeral stayed at Premier Inn, New County Hotel, Travelodge, etc - no complaints and cheaper!!!
Advised receptionist on leaving that we thought this was the worst room we had ever been in - (and we have stayed in many). He said refurbishment was planned.
Spent little time in the hotel, and did not complain immediately, as our stay was was limited and we were stressed with the circumstances of funeral, etc..
Best Western feedback status 4 star?? - Expedia 3.6?? - Official 3 star?? - in our experience should be no more than 2 star at best.
Will NEVER go back.