One night single stay
Posted Jun 19, 2016
Not sure if it was due to me booking a large single room, but was very disappointed with what I got for my money.
The corridor to the rooms must be beside the bins as it smelled rank, the room itself was past tired, in fact it was past knackered.
The brief exchanges with staff were pleasant, but without a doubt, next time I'm staying over for a night in Perth, it will be in the Travel Lodge. Sorry Mercure, stayed with you a while ago and had no complaints then, but I guess I had a better room
Comment from Hotel Management
Jul 8, 2016 by Gabriella, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.