Ratings based on 641 Verified Reviews

4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Close to city.wifi was rubbish.

Posted Apr 15, 2017
Slow check in and out.no parking to do check in.wifi unable to log on
Comment from Hotel Management
Apr 19, 2017 by priyamountsbay, Hotel Management
Good Afternoon Matt, thank you for taking the time to leave some feedback in regards to your recent stay with us. We apologise that you experienced a delay during your check in and out, unfortunately this is the case some times in peak periods and we do our best to manage this as well as possible. Should you have encountered issues with your Wi-Fi connection, we do have staff available to assist and who are available 24 hours a day - in future please bring this to our attention so that a solution can be offered. Warm Regards, Priya (Sales & Marketing Co-ordinator).
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Great facilities close to cbd

Posted Mar 19, 2017
As always I enjoyed the apartment which has everything and very courteous and helpful staff in an excellent location.
Comment from Hotel Management
Mar 28, 2017 by priyamountsbay, Hotel Management
Dear Phil, thank you for the review. We appreciate the kind words towards our staff and I will ensure that this gets passed on. We look forward to welcome you back on your next stay. Warm Regards.
2 out of 5
by A verified traveler from perth WA

Close to the exhibition centr

Posted Feb 27, 2017
Poor parking, rooms stuffy, pool closes to early, dirty surroundings
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Great location Would be great if there are more bathrooms
Comment from Hotel Management
Apr 5, 2017 by priyamountsbay, Hotel Management
Good afternoon, thank you for the review. We do offer 2 or 3 bedroom apartments which have 2 bathrooms if that is what you require. Please review our room types prior to your next booking so that you can ensure you book a room of this type. Warm Regards, Priya (Sales & Marketing Co-ordinator).
3 out of 5
by A verified traveler

Convenient for airport

Posted Feb 18, 2017
Pros: Roomy comfy apartment with washing machine and decent kitchen. Small pool on site. Good movie channel. Private safe underground parking. Helpful staff
Cons: Free internet is advertised BUT is limited to 150mb, which is useless for any decent amount of time online. So be prepared to spend money for 1 GB.
Location: Apartments are close to highway and difficult to find if we to Perth. Note there are no supermarkets within walking distance except minimart.
Roomy comfortable apartment with washing machine and decent kitchen. Small pool on site. Good movie channel. Private safe underground parking. Free internet is advertised BUT is limited to 150mb, which is useless for any decent amount of time online. So be prepared to spend money for a GB. Why bother even having this listed as 'free'. Apartments are close to the highway,so no view, and difficult to find if you are new to Perth. Very helpful desk staff. Note there are no supermarkets within walking distance apart from an overpriced mini market. Stock up before you arrive!
Comment from Hotel Management
Apr 5, 2017 by priyamountsbay, Hotel Management
Good afternoon, thank you for taking the time to leave some feedback in regards to your recent stay with us. We apologise that there was some initial difficulty in finding us - we have now prepared an arrival email that gets sent out with directions outlined in order to find us more efficiently - this is especially handy for new visitors to Perth. We also have directions on our website and are located clearly on Google Maps. We are also close to the highway but we certainly have rooms with great views of the City, should you make a booking with us again, please put a request on your booking and we will do our best to accommodate this for you. Although no major supermarkets in our direct block, there is plenty in the City centre which is a 15 minute walk or you can hop on the free bus from directly out the front of the hotel that will take you there. We hope to see you again in the future. Warm Regards, Priya (Sales & Marketing Co-ordinator).
2 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice at first glance

Posted Jan 27, 2017 on Wotif
It was a really hot day And it was the sky show so the small pull was bumper to bumper with people Room was hot to sleep as no fans or aircon in bedrooms only lounge room Would be nice in winter Aircon in lounge worked well COCKroach in bedroom ( just unlucky maybe ) Good variety breakfast Nice size rooms
Comment from Hotel Management
Jan 31, 2017 by Priya - Sales & Marketing Co-ordinator, Hotel Management
Good Afternoon Ganiky, we appreciate you taking the time to post some comments in regards to your recent stay with us. Overall - it seemed that your stay was positive as you enjoyed the size of the rooms and the breakfast variety at The Courtside Restaurant. I do appologise that the air-con in the loungeroom did not circulate the apartment sufficiently during your stay - the temperatures which reached over 35 for 4 consecutive days probably added to that issue. In future - we do have extra fans available to help assist with the circulation of the aircon through the large apartments. I am extremely concerned about your comment regarding the cockroach you found in your room - our housekeeping staff conduct regular checks to ensure that these issues do not arise and I can assure you we will be investigating this further. I hope that we can welcome you back to Mounts Bay Waters Apartment Hotel and provide you with a more positive experience. Warm Regards.
4 out of 5
by JONATHON

no the road

Posted Jan 24, 2017 on Hotels
The hotel was great, in every aspect the only problem we hard was its location as far as access by car is concerned. When it is peak hour and you are trying to either leave or return you have to deal with heavy traffic. Can cause you big delays when trying to run to scheduled activities. The actual location itself is good, there are parks good amenities and restaurants and close location to the city to walk.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Hi Jonathon, thank you for taking the time to leave some feedback in regards to your recent stay with us at Mounts Bay Waters Apartment Hotel. It's great to hear that you thouroughly enjoyed your stay with us and to hear that we exceeded your expectations on every aspect is wonderful! As you noticed - we are lucky to be located amongst parks, restaurants and the Perth CBD therefore unfortunately we can be susceptible to some peak hour traffic. We hope that the free parking bay we offer helped alleviate some of that traffic stress once you arrived back to the hotel. We hope to see you again soon. Warm Regards, Priya - Sales & Marketing Co-ordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017 on Wotif
Great location, lovely apartment and staff were top notch. Will definitely stay again!
Comment from Hotel Management
Jan 31, 2017 by Priya - Sales & Marketing Co-ordinator., Hotel Management
Good afternoon SOc, Thank you so much for your wonderful review. We are so happy that you thoroughly enjoyed your stay. See you again on your next visit! Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Close proximity to the City, clean comfortable accomodation
Comment from Hotel Management
Jan 31, 2017 by Priya - Sales & Marketing Co-ordinator., Hotel Management
Good afternoon, thank you for taking the time to leave a review. It's brilliant to hear that you found the apartments to be clean and comfortable. We defnitely are lucky for our close proximity to the city and we hope that you were able to see many of the great attractions Perth has to offer. Warm Regards.
4 out of 5
by A verified traveler

Great views and spacious for families

Posted Jan 10, 2017 on Hotels
Our family had a great time over the Christmas New Year break. The views from our room were amazing and perfect for the New Years Eve fireworks! The only negative was that the restaurant was closed over this period which was a shame as we would have liked to dine for dinner.