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Reviews of Novotel Perth Langley

4.5 out of 5
Novotel Perth Langley
221 Adelaide Terrace, Perth, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 1003 reviews" "
Rating 8 - Good. 364 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Palmina

Good location
Stayed 5 nights in Apr 2024
Response from Mark on Apr 10, 2024
Dear Palmina, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very grateful to check in early. Very helpful and friendly staff. Comfy and clean bed and so quiet!
Stayed 3 nights in Mar 2024
Response from Mark on Mar 19, 2024
Dear Joanna, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

4/10 Poor

Nicole

Stayed 2 nights in Mar 2024
Response from Mark on Mar 29, 2024
Dear Nicole W, Thank you for staying with us. If we can make your next stay better, please reach out. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

6/10 Okay

Hakan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mark on Feb 23, 2024
Dear Hakan S, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Bernie

Traveled with partner
Liked: Property conditions & facilities
Very clean and spacious room, staff are very friendly and obliging. The only downside is that they are cashless in the bar and restaurants. We decided to eat and drink elsewhere on principle.
Stayed 7 nights in Feb 2024
Response from Mark on Feb 14, 2024
Dear Bernie, Thank you for staying with us. The hotel is cashless, as was your reservation. We don't charge any surcharges for using a debit card, unlike may ATM and cash machines. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and kind staff.
Stayed 2 nights in Feb 2024
Response from Mark on Feb 12, 2024
Dear Lily, Thank you for staying with us. The team appreciate your wonderful feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Suriya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in a very good location as it is walkable to CBD just about 15 minutes.
Stayed 10 nights in Jan 2024
Response from Mark on Feb 11, 2024
Dear Suriya, Thank you for your wonderful feedback! Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark on Feb 3, 2024
Dear James, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Mansfield Tafadzwa

Liked: Cleanliness, staff & service
The hotel was good and service was good too.
Stayed 6 nights in Jan 2024
Response from Mark on Feb 1, 2024
Dear Mansfield Tafadzwa, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Reinaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, conveniently located, close to eateries, public transport and the foreshore.
Stayed 2 nights in Jan 2024
Response from Mark on Jan 28, 2024
Dear Reinaldo, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Nubia

Traveled with partner
Liked: Amenities
It was a great visit. We hope to come back again.
Stayed 3 nights in Dec 2023
Response from Mark on Jan 27, 2024
Dear Nubia, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Porfirio Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Like , Close to city centre Walkable, Dont like, Paid parking is extra costs
Stayed 3 nights in Jan 2024
Response from Mark on Jan 26, 2024
Dear Porfirio Enrique, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Marcanthoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark on Feb 11, 2024
Dear Marcanthoni, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Deanie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Long queue at Saturday afternoon checkin and only two people serving. Staff were amazing on the front desk and not ruffled by this. Surprised no liners in the rubbish bins in the room. Thanks for having us. We will be back. First time stayers.
Stayed 1 night in Jan 2024
Response from Mark on Jan 22, 2024
Dear Deannie, Thank you for your review. We will always endeavour to improve the experience for our hotel guests and will certainly follow up your feedback with regards to the check-in. We look forward to seeing you again soon at the hotel and in Perth. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Marcanthoni

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a little dated but had a great stay. Very friendly staff, clean rooms and a nice breakfast buffet. Great location to Langley Park.
Stayed 4 nights in Jan 2024
Response from Mark on Feb 5, 2024
Dear Marcanthoni, Thank you for taking the time to review your recent stay at the Novotel Perth Langley. The team and I look forward to welcoming you back for another stay at the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Shirley

Stayed 5 nights in Jan 2024
Response from Mark on Jan 20, 2024
Dear Shirley, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

meir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mark on Jan 14, 2024
Dear Meir, Thank you for your excellent review score. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Pauline

Stayed 3 nights in Jan 2024
Response from Mark on Jan 14, 2024
Dear Pauline, Thank you for staying with us. The team appreciate your wonderful review score. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

2/10 Terrible

Helena, Liverpool

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked 3 rooms it was sooooooo hot the air conditioning was on but it was still hot the temperature was so hot even at it’s coldest - had to go home and get 3 x fans for the whole 3 days stay. Was not able to eat dinner at the restaurant as it was closed the whole time. Breakfast was nice but on our last day they had no more hash browns instead was replaced with just cooked roasted potatoes which did not go with the breakfast. The staff was really nice thou.
Stayed 3 nights in Jan 2024
Response from Mark on Jan 18, 2024
Dear Helena, Thank you for sharing your experience with us. We see you have given us a 1-star rating. We regret that your stay at our hotel did not meet your expectations. Please accept our sincerely apologies for the inconvenience you encountered and we've inspected the three rooms you stayed in during your visit. We value your feedback and are taking immediate steps to address the issues you mentioned. We want to extend our invitation to you for another stay with us, where we assure you of a more pleasant experience. Our Fenians Irish Pub and room service were open during your stay, and Sen5es Restaurant and Bar reopened on Tuesday 16th January, as advertised in the hotel guests lifts and lobby. Warm regards, Novotel Perth Langley team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 12, 2024
Dear Jennifer, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out of perth close to freeway
Stayed 1 night in Jan 2024
Response from Mark on Jan 13, 2024
Dear Ryan, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

shuchang

Stayed 3 nights in Jan 2024
Response from Mark on Jan 9, 2024
Dear Shuchang, Thank you for taking the time to review your recent stay at the Novotel Perth Langley. We look forward to welcoming you back for another stay at the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Joerg

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice but needs a refresh
It’s a lovely but dated hotel. The room was clean and fresh, but some of the common areas had not been vacuumed once during our four day stay. Our bathroom needed attention with dripping taps, looses fittings like toilet roll holders, a cracked sink and few light fittings not working. All in all, minor problems, so not sure why they are not addressed by management. Breakfast buffet was satisfactory, however the hot food did not rotate, making the daily breakfast a bit tedious for longer stay visitors. Yes, I would stay again as it presents good value, but it could be so much better with proper attention to detail by management.
Stayed 4 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Joerg, Thank you for your review. We will always endeavour to improve the experience for our hotel guests and will certainly follow up your feedback. I hope we will have the opportunity to welcome you again soon to the hotel and Perth. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Gerard

Stayed 3 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Gerard, Thank you for your feedback.We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 8, 2024
Dear Melissa, Thank you for your wonderful review score. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Danny

Stayed 3 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Danny, Thank you for your 5/5 review score. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Reynald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Reynald, Thank you for your review score. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Guest, Thank you for your wonderful review score. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Irish bar attached - great addition . Didn’t like change to no cash policy. Didn’t realise it wasn’t legal anymore!!!!
Stayed 2 nights in Jan 2024
Response from Mark on Jan 8, 2024
Dear Gavin, Thank you for your review. We've now moved across to cashless and digital payment options in Fenians and debit cards do not incur a surcharge. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Tony

Liked: Staff & service, amenities, property conditions & facilities
The property was pretty good, just a few revellers about on New Years day, that made it a bit noisier then anticipated
Stayed 2 nights in Jan 2024
Response from Mark on Jan 31, 2024
Dear Tony, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Angela

Stayed 2 nights in Dec 2023
Response from Mark on Jan 8, 2024
Dear Angela, Thank you for your review. We hope we will have the opportunity to welcome you again soon to central Perth and the hotel. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Christopher

Stayed 2 nights in Dec 2023
Response from Mark on Jan 8, 2024
Dear Christopher, Thank you for your review. I hope we will have the opportunity to welcome you again soon to central Perth and the hotel. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark on Jan 4, 2024
Dear Peter, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Mark on Dec 31, 2023
Dear Guest, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

4/10 Poor

Cafiero

Disliked: Cleanliness, staff & service
Bed donner had all stains old
Stayed 4 nights in Dec 2023
Response from Mark on Dec 31, 2023
Dear Cafiero Pietropaolo, I'm sorry to hear that you did not enjoy your stay with us. Your feedback has already been escalated to our Executive Housekeeper for immediate follow up and I assure you that our management team will carefully look into this matter and address accordingly. We hope to have the chance to serve you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Edmond

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mark on Dec 31, 2023
Dear Edmond, Thank you for taking the time to review your recent stay at the Novotel Perth Langley. We look forward to welcoming you back for another stay at the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

4/10 Poor

Gregg

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The best part of the hotel was the location. Everything else was either standard or substandard.
Stayed 1 night in Dec 2023
Response from Mark on Dec 28, 2023
Dear Gregg, I'm sorry to hear that you did not enjoy your stay with us. We would like to welcome you again soon to allow us the opportunity for an improved stay. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where awesome. It must be an amazing place to stay when you have a river view. I’ll stay there again.
Stayed 5 nights in Dec 2023
Response from Mark on Dec 24, 2023
Dear Keith, Thank you for staying with us. The team appreciate your great feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mark on Dec 23, 2023
Dear Julie, Thank you for your review. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy room suitable for a short stay. It was close to everything we needed. Staff were polite and friendly. Would stay again.
Stayed 2 nights in Dec 2023
Response from Mark on Dec 23, 2023
Dear Leanne, Thank you for your great feedback! Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

6/10 Okay

Doanh

Stayed 1 night in Dec 2023
Response from Mark on Dec 23, 2023
Dear Doanh, Thank you for your review. We would like to welcome you again soon to allow us the opportunity for an improved stay. Kind regards, Mark Hardy, Novotel Perth Langley

6/10 Okay

Steve

Stayed 1 night in Dec 2023
Response from Mark on Dec 23, 2023
Dear Steve, Thank you for your review. We hope to have the chance to serve you again soon. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Frengky and Irene made out stay most pleasant,we will recommend the Novotel Perth Langley to friends family and colleagues, a big thanks again Frengky and Irene
Stayed 5 nights in Dec 2023
Response from Mark on Dec 17, 2023
Dear Leonard, Thank you for your review and thank you for recognising Frengky and Irene in your review. I hope we will have the opportunity to welcome you again soon to the hotel and Perth. Kind regards, Novotel Perth Langley team

10/10 Excellent

Julien

Stayed 4 nights in Dec 2023
Response from Mark on Dec 17, 2023
Dear Julien, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Novotel Perth Langley team

8/10 Good

Mayson

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Like: Location; Safe Dislike: Front desk doesn't pick up the phone; Breakfast is the same every day
Stayed 4 nights in Nov 2023
Response from Mark on Dec 15, 2023
Dear Mayson, Thank you for staying with us. The team are pleased to follow up your comments and we look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Mark on Jan 3, 2024
Dear Julie, Thank you for your review. I hope we will have the opportunity to welcome you again soon to the hotel and Perth. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Intrack System's Australia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, just old. Golden oldie
Stayed 4 nights in Dec 2023
Response from Mark on Dec 13, 2023
Dear Guest, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Mark on Dec 12, 2023
Dear Wendy, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

10/10 Excellent

Vanya

Stayed 2 nights in Nov 2023
Response from Mark on Dec 12, 2023
Dear Vanya, Thank you for staying with us. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service
Even though i had paid and received confirmation. They didnt honour my booking leaving me straned at midnight in an unfamiliar city.. the teqm at Woyif were wondeful and set me up with wonderful alternate accommodation..
Stayed 6 nights in Dec 2023
Response from Mark on Dec 10, 2023
Dear Nicole, Thanks for sending us your review. We are sorry to read your feedback and have since followed up internally with regards to your comments. We would like to welcome you again soon to allow us the opportunity for an improved experience. Kind regards, Mark Hardy, Novotel Perth Langley