Ratings based on 2,681 Verified Reviews

4.4 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel close to shops and car hire

Posted May 28, 2017
The internet was so slow I couldn't even use it to do any work. I payed for the $15 for one day package and basically threw my money away. It would've taken me sometimes 5 mins to load a small video page. They said it was suppose to be the fastest connection and unlimited one they had. I also ordered room service and the pie given to me was terrible. The inside of the pie was cold and hard and I couldn't even eat it so I just ate the pastry and left the rest.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Hotel close to the city and lake view.

Posted May 17, 2017
Pros: Room, quite nice and staffs were quite friendly.
Cons: Internet should be free. More variety foods for breakfast
Location: Like the Bell Tower nearby and the ferry port in the same location.
Mostly everything was good but there were only two things I was disappointed with were breakfast and internet. Need more variety foods for breakfast. Internet should be free in 4.5 star hotel because the room cost alot.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Value for money

Posted May 8, 2017
Great value for money Good friendly service Close to river Close to centre
5 out of 5
Recommended
for Everyone
by A verified traveler from perth w.a.

Close to town shops restaurants. Perfectfor family

Posted Apr 24, 2017
My family and i enjoyed staying at the hotel. Staff are great. Breakfast devine. Especially complimentary with 2 nights of accommodation. Walking distance to restaurants shops and catching ferry to the zoo. Gym has a beautiful view of the swan river. Definitely will be staying at novotel langley hotel again.
Comment from Hotel Management
Apr 28, 2017 by Umair A, Hotel Management
Dear Isabella, Thank you for taking the time to tell us about your recent stay at Novotel Perth Langley. I am pleased to hear your stay with us was enjoyable and the facilities of the hotel met your needs. Thank you once again, we look forward welcoming you back. Kind Regards, Umair A Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great staff

Posted Apr 16, 2017
Even the hotel is a little dated, the staff make up for it with their outstanding service. Room was immaculate and bed was very comfortable. Location is close to most things. Would stay there again.
Comment from Hotel Management
Apr 28, 2017 by Umair A, Hotel Management
Dear Mel, Thank you for taking the time to tell us about your recent stay at Novotel Perth Langley. I am pleased to hear your stay with us was enjoyable and the facilities of the hotel met your needs. Thank you once again, we look forward welcoming you back. Kind Regards, Umair A Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located CBD

Posted Apr 2, 2017
Pros: Location
Cons: Carbays designed for small vehicles only
Location: Close to cbd, shopping and river
Easy to access, conveniently located in city, comfortable spacious rooms.
Comment from Hotel Management
Apr 4, 2017 by laetitia Assistant Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to the hotel in the near future, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler from perth wa

Staff are incredible

Posted Apr 1, 2017
The hotel is great, clean , comfortable and all the things that a hotel should be. The biggest asset, the staff. Couldn't be more freindly or helpful. The reception staff, kitchen and restaurant staff did everything and more to make our stay very comfortable indeed.
Comment from Hotel Management
Apr 8, 2017 by Umair A, Hotel Management
Dear Rob, Thank you for taking the time to tell us about your recent stay at Novotel Perth Langley. I am pleased to hear your stay with us was enjoyable and the facilities of the hotel met your needs. Glad to hear team looked after you well. Thank you once again, we look forward welcoming you back. Kind Regards, Umair A Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Geraldton

Suited our planned sightseeing.

Posted Mar 30, 2017
Two food outlets under the one roof was excellent with great service throughout the hotel. Friendly and helpful, smiling staff made it a pleasant experience.
Comment from Hotel Management
Apr 4, 2017 by Laetitia Assistant Manager, Hotel Management
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. . We look forward to welcoming you back to the hotel in the near future, and we hope your next visit will be as pleasant as the previous one.
2 out of 5
by A verified traveler from Australia

Not what I was expecting for a 4 star hotel

Posted Mar 15, 2017
Pros: The lobby looked good. The food in the restaurant was very good
Cons: Simply deliver what they offer.
Location: Public transport easily accessible
Horrible... I wanted some cutlery and had to ask 3 times before I received it. There is a sign saying that if needed to contact reception....well it was not forthcoming. They serve coffee in paper cup...when I requested china cup, it was met with resistance saying that it is not workspace practice . There was no ceiling lights...the room was dark. the room was lit with bedside table and one other lamp similar to the bedside lamp. There are two computers in the lobby for guests...for the six days I was there only one worked....when I queried about it , I was told it would be fixed the next day.....did not happen. I would not go back there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Esperance WA

convenient location

Posted Mar 15, 2017
Pros: location
Cons: Had a shower over the bath and do not like that. False Fire alarm went off at 3.45am
Pleasant stay close to city and function and appointments we needed to attend.
Comment from Hotel Management
Mar 26, 2017 by Umair A, Hotel Management
Thank you for taking the time to tell us about your recent stay at Novotel Perth Langley. I am pleased to hear your stay with us was enjoyable and the facilities of the hotel met your needs. However, I am sorry about the false alarm. Thank you once again, we look forward welcoming you back. Kind Regards, Umair A Front Office Manager