Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Beautiful hotel in tranquil location

Posted Nov 21, 2016
Pros: Clean, spacious and incredibly helpful well trained staff
Cons: Website to advise importance that car essential as no public transport nearby. Cost to airport appox$Aus 60.00 one way.
Location: Set in Swan Valley Wine area, many wineries to visit, cheese factory, chocolate factory and nearby historic town of Guildford
Located in beautiful VinesCountry Golf Club...extremely friendly and helpful staff...nothing too much trouble. Enjoy Roos basking in the sun on the golf course
Comment from Hotel Management
Nov 28, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for taking time to provide us with some feedback regarding your experience at The Novotel Vines Resort Swan Valley. We are glad that, overall you enjoyed the tranquillity. Please rest assured that we have taken note of your concern regarding transportation. We appreciate your suggestion. I have shared your comment with our marketing manager. Our sincere apologies for any inconvenience experienced. Kind Regards, Charity C.
5 out of 5
by A verified traveler from perth wa

Posted Nov 3, 2016
Location: good location for good wine and food, very relaxed time
stayed just one night with my wife and couldn't fault the hotel. If the weather was nicer we would have jumped into the very inviting pool. We will stay again and maybe take the grandkids next time
Comment from Hotel Management
Nov 5, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for your feedback. We are pleased to know that we met your expectations. We cannot wait to welcome you back when you return with the grandchildren to have another relaxing stay. Kind Regards, Charity C.
3 out of 5
by A verified traveler from Perth

It's the little things

Posted Oct 14, 2016
Pros: The spa bath
Cons: I feel staff attention to a few more details would be good.
Location: Good location and lots of interesting activities, my husband loves his golf but I had lots of other things to enjoy & good fun for kids too.
A few things can make your stay amazing or disappointing. Things like the cleaning staff sending you on the wrong way to your room when you ask them where it is. And the numerous hairs still on the bedroom carpet that was a bit off-putting. And the annoyance of no tissues in the hotel room. And then the strawberries at breakfast that still had the stems on which made it difficult to eat. No biggie but a bit more attention to the little details would make the stay worth the considerable dollars it cost.
Comment from Hotel Management
Oct 25, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for sharing about your recent stay at the resort. We are very sorry that we did not meet your expectations. Please rest assured that we have taken note of your concerns and measures to address them will be in place. Sincerely, Charity C.
5 out of 5
by A verified traveler from Perth

Excellent break away to get away from it all.

Posted Oct 10, 2016
Location: The only blemish on the location was the swooping Magpie but this is part of nature. Location was beautiful and magical. Lots of activities to do.
The hotel staff went above and beyond to help especially as we went to breakfast at 9.25am after having a sleepin. They went above and beyond to accommodate us.
Comment from Hotel Management
Oct 25, 2016 by Guest Relations , Hotel Management
Dear Guest, Thank you very much for taking time to write feedback about your recent stay with us. We are delighted to know that you had an excellent stay and enjoyed the activities and serene location. We cannot wait for you to return again for another memorable stay. Kind Regards, Charity C.
5 out of 5
by A verified traveler from Bunbury

Really pleased everything great... food luvly too

Posted Oct 7, 2016
Location: Easy to get anywhere.
Spacious clean rooms. Bathroom fantastic. Everything we needed. Food restaurant fantastic.
Comment from Hotel Management
Oct 25, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for the feedback about your recent stay at the resort. We are delighted that we met your expectations and you had an enjoyable stay. We look forward to welcoming you back again in the near future. Kind Regards, Charity C.
5 out of 5
by A verified traveler from Geraldton

escape the rat race

Posted Sep 14, 2016
Pros: Every thing, the cleanliness, the size of the room, the comfort of the beds, and all for a very reasonable price.
Cons: It was not a problem for me, but the distance from the car to the room.
Location: golf, golf and more golf. But we were happy with the country feel of the surrounding area.
Stayed at the vines for one night, the bed was as though you were floating on a cloud, great pillow, usually have to take my own, but it was the perfect height and firmness. Room was beautifully kept and spacious, the surroundings were peaceful and quiet and the view from the balcony was as though you were visiting the vineyards of Europe. Would stay here again without hesitation. Only negative was the car had to be parked at distance from the room, elderly people might not like to walk that far.
Comment from Hotel Management
Sep 20, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for taking time to share about your recent experience at The Novotel Vines Resort Swan Valley. We are delighted that overall your stay was great. Please rest assured we have taken note of your concern regarding the distance from the car park. Please note that we have apartments with carports available for guests who prefer to self drive into a carport closest to their accommodation. We Also have a rear car park located near the rooms at the back location of the main resort along Hermitage drive and it is free to park there. Our sincere apologies for any inconveniences experienced. Kind Regards, Charity C.
5 out of 5
by A verified traveler from Southwest WA

Great service and location

Posted Sep 4, 2016 on Wotif
Pros: Staff were fantastic
Cons: Not really, parking perhaps
Location: For a golfer it is great but not far to shops etc and other tourist attractions in Swan Valley
Staff are wonderful, they helped and recovered from Wotif error in booking. Very knowledgable and eager to help, they were all great. Facilities have been there for a long time now but haven't aged hardly at all. Great time of year too, early spring, to be in this area.
Comment from Hotel Management
Sep 20, 2016 by Guest Relations, Hotel Management
Dear Guest, Thank you very much for taking time to share about your recent experience at The Novotel Vines Resort Swan Valley. We are glad that overall your stay was enjoyable. We look forward to welcoming you back again for another stay. Kind Regards, Charity C.
4 out of 5
by A verified traveler

Great resort to get away from noise. Very restful

Posted Aug 24, 2016
Pros: The wonderful silence!
Cons: My mattress on my bed was not comfortable and found I was continuously rolling into the middle of the bed. Sad! Too soft. Pillows were comfy.
Location: Great location for the wineries and the chocolate factory.
Good experience. Love the cleanliness of the resort and the friendliness of the staff. Helpful.
Comment from Hotel Management
Sep 1, 2016 by Guest Relations , Hotel Management
Dear Guest, Thank you very much for taking time to provide us with some feedback about your recent stay with us. We are glad that your overall your stay was enjoyable. We are very sorry that you found the mattress uncomfortable. We wish you would have notified us so that we could take action straight away. At the Vines Resort, the comfort of our guests, is very important to us. Our reception is open 24 hours and we encourage guests to communicate to us all their needs or concerns. We hope that you will give us an opportunity to win your confidence back. Sincerely, Charity C.
5 out of 5
by A verified traveler from Lampang, Thailand

Excellent hotel in a magnificent country setting.

Posted Aug 22, 2016
Pros: Everything, The only disappointment of my stay was something the hotel had no control over, and that was the weather.
Cons: I couldn't find anything I would change.
Location: I can't help here as my son picked me up every day early, so I didn't do anything.
I flew to Perth to celebrate my grandson's 21st birthday. The first impressions are of a grand building in beautifully manicured garden surroundings. When the doors open, you step into a very clean and modern reception area, where you are greeted by polite and polite staff. My room was large, and modern, will all the electronic options I needed, and, without exception the staff were polite and always ready to assist guests.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations, Hotel Management
Dear Mike, Thank you very much for taking time to provide us with feedback regarding your recent stay at The Novotel Vines Resort Swan Valley. We are pleased that we met your expectations and that you enjoyed a memorable stay. We look forward to welcoming you back again in the near future. Kind Regards, Charity C.
3 out of 5
by julianne from Albany

Could have been better

Posted Aug 18, 2016 on Hotels
Arrival was good. Bell hop was most helpful. Unfortunately housekeeping on the day before checkout was quite poor. Upon checkout noticed a specials sheet which we could have taken advantage of if it had been given to us upon arrival. Otherwise restaurant are pricey, especially for a family of 4 or more. The location of take away's is close so if you want for food on the cheaper side we suggest to take a drive
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking time to provide us with feedback regarding your recent stay at the resort. We are delighted that your arrival was great. Please rest assured we have taken note of your concern regarding housekeeping and restaurant pricing. Measures to address this matter will be in place. Sincerely, Charity C.