Exterior
Check availability

Reviews of Mercure Perth On Hay

4 out of 5
Mercure Perth On Hay
417 Hay Street, Perth, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 324 out of 1000 reviews" "
Rating 8 - Good. 464 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Janine

Traveled with partner
I guess it was value for money but it is very run down. And not in the best area in the city of Perth. Felt a little unsafe.
Stayed 2 nights in Feb 2024
Response from Mercure Perth on Hay on Apr 22, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service
Second time staying here just for a night from home good budget hotel with balcony and street view staff friendly and hotel itself is well kept for its age can’t control room temperature in own room and time to time hear movements next door
Stayed 1 night in Apr 2024
Response from Mercure Perth On Hay on Apr 22, 2024
Dear Toni, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 Good

Janet

Stayed 3 nights in Mar 2024
Response from Mercure Perth on Hay on Apr 1, 2024
thank you !

6/10 Okay

Nam

Business traveler
Liked: Cleanliness
Property old and run down. Staff is not helpful
Stayed 2 nights in Mar 2024
Response from Mercure on Mar 14, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 Terrible

Elizabeth, Coburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty old and run down
Stayed 1 night in Mar 2024
Response from Mercure Perth on Hay on Mar 8, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

6/10 Okay

Tahnee

Traveled with group
Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room
Stayed 2 nights in Mar 2024
Response from Mercure on Mar 8, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, great staff, comfy bed
Stayed 1 night in Jan 2024
Response from Mercure Perth on Hay on Feb 1, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 Terrible

Susan, Belleville

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.
Stayed 6 nights in Nov 2023
Response from Mercure Perth On Hay on Jan 28, 2024
Dear Susan, We very much appreciate your comments regarding of your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the inconvenience during your stay. Thank you again for sharing your experience and we look forward to hopefully welcoming you back in the future. Please do not hesitate to contact us for any further discussion regarding of your stay.Kind Regards,Mercure Perth on Hay

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 12 nights in Jan 2024
Response from Mercure Perth on Hay on Feb 1, 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 Good

Maria-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for daily cleaning of rooms and service, central location near the Mint and plenty of cafes. Downsides: weirdly stingy about TP and tissues, had to keep asking for them, no supply in room. Shower had no curtain, water ends up on the floor and the aircon kept reverting to 23 degrees no matter what temperature I put it on. Overall a good stay.
Stayed 7 nights in Jan 2024
Response from Mercure Perth On Hay on Jan 19, 2024
Dear Maria,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize that in some sorts, our department didn't fulfil your requirements. We will further investigate regarding that issues and assure you that it won't happen in the future. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 Okay

Chua Soon Keong

Disliked: Amenities, property conditions & facilities
Its location is good as it is in the city centre and so it's convenient. My room was facing Hay street and St Mary Cathedral and so it was good open view. Housekeeping should include automatic vacuum cleaning of the room. There was none and i had to instruct the housekeeper to do so during a cleaning or else it would not be done. The restaurant - same buffet dishes every day. Some dishes should be changed every 2 days. Also, the fruits (apples, oranges, pears) were often of poor quality and left there in the basket for many days and some were already rotting and still left there for the guests.
Stayed 17 nights in Dec 2023
Response from Mercure Perth On Hay on Jan 19, 2024
Dear Keong,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate for your suggestion regarding restaurant ideas. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 Okay

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Comfy bed, great view, reception staff awesome
Stayed 2 nights in Dec 2023
Response from Mercure Perth On Hay on Dec 25, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

MArk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mercure Perth on Hay on Jan 8, 2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little upset that i had to pay an extra $100 when i arrived. This was because even though i booked for 3 people on the Wotif App the information did not flow through correctly to the hotel so they had only booked a room for two people for me. They said it was due to the Wotif App so i am reluctant to use it again
Stayed 2 nights in Dec 2023
Response from Mercure Perth on Hay on Jan 8, 2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

6/10 Okay

Robert, Abbotsford

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Strong chemical smell in the room, Perhaps carpet cleaned and not aired out? Staff s very warm and friendly
Stayed 1 night in Nov 2023
Response from Mercure Perth on Hay on Dec 5, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities
No thanks
Stayed 1 night in Nov 2023
Response from Mercure Perth on Hay on Dec 3, 2023
Thank you so much

10/10 Excellent

Anthony, Albany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Nov 2023
Response from Mercure Perth on Hay on Nov 30, 2023
Thank you Anthony

2/10 Terrible

Pramila Clifford

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.
Stayed 7 nights in Nov 2023
Response from Mercure Perth on Hay on Nov 23, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Terrible

Ted

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This has already been communicated in a previous response where a number of defects were listed. Hopefully, this is not simply incorporated into the multitude of responses received that are ultimately dismissed. Replies like this are simply one voice and usually disregarded by indolent and ignorant survey reviewers.
Stayed 7 nights in Nov 2023
Response from Mercure Perth on Hay on Nov 23, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told after booking that they were renovating but the whole place is tired ! Shower leaking on the floor as well as water from the toilet ! Stayed 2 nights and had to ask them to service the room !! Still didn’t change the tea cups etc . A really poor choice
Stayed 2 nights in Nov 2023
Response from Mercure on Nov 12, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 Poor

Bobbi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
the matresses were rock hard, facilities advertised on website were unavailable, no laundry facility, staff professional and polite but not friendly at all so our custom felt unwanted.
Stayed 7 nights in Nov 2023
Response from Mercure Perth on Hay on Nov 12, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Terrible

Graeme

Stayed 6 nights in Sep 2023
Response from Mercure Perth on Hay on Nov 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

Richo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. And can park here
Stayed 3 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 20, 2023
Dear Richo, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.Sincerely, Mercure Perth on Hay

8/10 Good

Helen

Liked: Cleanliness, staff & service
The staff were amazingly helpful and friendly. Room was large but in need of an update.
Stayed 1 night in Oct 2023
Response from Mercure Perth on Hay on Oct 19, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing will change
Stayed 2 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 15, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 Okay

Wambui

Traveled with partner
Liked: Staff & service, property conditions & facilities
No complaints. We were prepared for the worst given the reviews, but we were pleasantly surprised. The room was clean, clean sheets and towels, though bathroom cleaning was rather superficial. We did not do any meals, a guest made a complaint as we checked in so decided to avoid the restaurant. All in all, would stay there again.
Stayed 5 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

Nith

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 3 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 Okay

laura

Average but noisy
Very noisy and walls are VERY thin. Constant sounds of running water. Basic but clean and comfortable enough. I believe this used to be a travelodge and is very similar in quality to that despite the mercure name.
Stayed 2 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 Okay

Cira

Traveled with partner
Car parking was very constricted & no bays when already booked. Really weird how you would have bays to fit 3 cars knowing you will be trapped in the middle bay. !!
Stayed 2 nights in Oct 2023
Response from Mercure Perth on Hay on Oct 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 Okay

Jo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful and pleasant. The cleanliness was poor curtains dirty carpet very tired the detail between lifts and floor dirty the breakfast area pretty average
Stayed 1 night in Oct 2023
Response from Mercure Perth On Hay on Oct 11, 2023
Dear Wotif, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Mercure Perth on Hay

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Mercure Perth on Hay on Oct 30, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

Brenna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, in a good location, and comfortable. Sometimes there was a weird smell about the rooms but otherwise nice.
Stayed 4 nights in Sep 2023
Response from Mercure Perth on Hay on Oct 5, 2023
Dear Brenna,Thank you for sharing your feedback here at the Mercure Perth on Hay. It is always a pleasure to have great feedback from our guest.However, I do apologize for the smell you've encountered during your stay. Rest assured that we're looking into this matter. We appreciate feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Jonathan

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay
Stayed 2 nights in Sep 2023
Response from Mercure Perth On Hay on Oct 2, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, comfortable room.
Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Good

Jade

Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Oct 19, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and easy check-in. Extremely courteous people handling the front desk. The only thing I would comment for improvement would be the drainage in the shower bath tub that either needs to be cleaned, repaired or replaced. It currently gives a slightly unsightly appearance. Otherwise, everything was perfect. Keep it up.
Stayed 1 night in Sep 2023
Response from Mercure Perth On Hay on Sep 27, 2023
Dear Timothy, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service. Staff defending the problems with the room where they are indefensible.
Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.
Stayed 9 nights in Sep 2023
Response from Mercure Perth On Hay on Sep 27, 2023
Dear John, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

4/10 Poor

Cobie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Made the mistake of thinking I booked at Mercure on Irwin St. Nope. This Hay St Mercure is tired, outdated and no service. Front desk were not very welcoming, room service closed before 9pm on a Sat night and the hot buffet breakfast was sad. There’s just no love???? Bed was however extremely comfy.
Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

4/10 Poor

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room with a balcony. All very clean and spacious at a reasonable rate.
Stayed 1 night in Sep 2023
Response from Mercure Perth On Hay on Sep 24, 2023
Dear Mark,Thank you for your positive comments. we will definitely share your comments with our staff . your comment will encourage every staff to work more efficiently. we are hoping to see you again.Regards,Mercure Team

6/10 Okay

Zhou

Liked: Staff & service
Disliked: Cleanliness
Dirty
Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!
Stayed 1 night in Sep 2023
Response from Mercure Perth on Hay on Sep 3, 2023
Dear Mr. Jan,Thank you for staying here at the Mercure Perth on Hay. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and for your valuable suggestion. We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

colleen

Stayed 1 night in Aug 2023
Response from Mercure Perth on Hay on Sep 29, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & tidy
Stayed 1 night in Aug 2023
Response from Mercure Perth on Hay on Aug 20, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Ha

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness
Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.
Stayed 6 nights in Aug 2023
Response from Mercure Perth on Hay on Aug 18, 2023
Thank you for staying with us and sharing your feedback here at Mercure Perth on Hay. I do apologize that this happen during your stay with us. Your feedback is greatly appreciated which will assist us in improving our service. We hope to have you again and give us the opportunity to provide a seamless service during your stay. Kind regards, Mercure Perth on Hay

6/10 Okay

Shane

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mercure Perth on Hay on Aug 15, 2023
Thank you for staying with us and sharing your feedback here at Mercure Perth on Hay. I do apologize that this happen during your stay with us. Your feedback is greatly appreciated which will assist us in improving our service. We hope to have you again and give us the opportunity to provide a seamless service during your stay. Kind regards, Mercure Perth on Hay.

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mercure Perth on Hay on Aug 14, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpfull.thanks
Stayed 2 nights in Aug 2023
Response from Mercure Perth on Hay on Aug 13, 2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.