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Reviews of Hotel Fontebella

4 out of 5
Hotel Fontebella
25 Via Fontebella, Assisi, PG

Reviews

8.6

Excellent

Rating 10 - Excellent. 283 out of 534 reviews" "
Rating 8 - Good. 170 out of 534 reviews" "
Rating 6 - Okay. 47 out of 534 reviews" "
Rating 4 - Poor. 24 out of 534 reviews" "
Rating 2 - Terrible. 10 out of 534 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024

6/10 Okay

Felipe

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazing from the food to the view. I was surprised to find vegan options for breakfast. Service was great! Can't wait to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret, Perrysburg

Stayed 3 nights in Nov 2023

8/10 Good

Maru

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice staff, nice area; I would change the showers.
Stayed 1 night in Nov 2023

10/10 Excellent

Aline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Fontebella.
We were delighted with the friendly helpful staff. The location was magnificent. Our room overlooked the valley and the view was spectacular. The breakfast provided was the best we had in all our hotel stays. Although our three nights were quite pricey, we would love to return.
Stayed 3 nights in Oct 2023

8/10 Good

Jennifer, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel located near everything in Assisi. I enjoyed it. It was clean. I will definitely check it out again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebeca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly the location in relation to the Basilica and a beautiful view to The Valley. Personnel was wonderful
Stayed 1 night in Sep 2023

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful facility. We had a good stay at Fontabella. It was very convenient to everything in Assisi.
Stayed 3 nights in Sep 2023

10/10 Excellent

Helmut

Stayed 1 night in Sep 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very centrally located in the 'Centro Storico'. We had a lovely room with a beautiful view of the countryside. Bathroom on the small side but we had all the facilities. We were able to park our car just outside the hotel on the first night and in a car park close by the second night. The staff were extremely friendly and helpful. Continental breakfast was included.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, better staff and service!
Stayed 3 nights in Jul 2023

8/10 Good

Mary

Stayed 1 night in Jun 2023

10/10 Excellent

Francisco

Stayed 1 night in Jun 2023

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The chef is magnificent! Love the staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Mary Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Within the walls of Assisi, the hotel is one of few to offer parking on site. Very helpful staff, pleasant room with great view, fresh honeycomb at breakfast! Convenient to everything in this beautiful town.
Stayed 2 nights in May 2023

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was awesome. Alberto was real knowledgeable and attentive during our wine and oil tasting. The room view was amazing. The parking was perfect. There were a few challenges though. When we first checked in, the sign at the front desk stated wine and oil tasting for 15euro a piece. We asked about it, and the person at the desk said yes, wine and oil tasting for 15 euro a piece was available. We booked it, had a good time, and when we checked out, they charged us 10 euros more stating it was wine OR oil tasting for 15 euro a piece. But the oil tasting was one tasting of oil and one breadstick make with oil. I think they were wrong in doing this. The sign clearly stated AND, not OR. Another issue was the air conditioning could only be controlled by the front desk. During our three day stay I had to call down five times to have them keep the air on. It was very off putting. We lived in Italy for 3 years, and never ran across this. Lastly, the room had an electrical box on the walll direclty above our bed. At night, the green light indicating the electrical box was working was like a green flash light going across the room. there was no way to turn it off. very challenging to get to sleep with the light on.
Stayed 3 nights in May 2023

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, great location, the staff was helpful at the front desk, and the breakfast staff (lady) was very kind. She made sure we enjoyed fresh pastries. It was a memorable hotel for a lovely visit to Assisi.
Stayed 1 night in May 2023

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
90% there
Well, I arrived and they did not have my reservation. Went on my email to show them. Never was offered any perk for my hotel.com "status," not even a free bottle of water. Otherwise, the place was lovely and staff were good.
Stayed 1 night in May 2023

10/10 Excellent

Gregory

Stayed 2 nights in May 2023

10/10 Excellent

Ma O L

Stayed 2 nights in Apr 2023

10/10 Excellent

JOÃO

Stayed 1 night in May 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't expect Assisi to be so quiet after 7:00 p.m. By the time we got to the hotel, we did not have very many options for dinner. The room was comfortable and spacious and we would definitely stay here again!
Stayed 1 night in Apr 2023

10/10 Excellent

Judith, Dulles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice room with a great view. Nice size bathroom with tub and shower. Great view of the valley! Very nice breakfast! Staff was very helpful :)
Stayed 3 nights in Apr 2023

8/10 Good

Allan R

Stayed 1 night in Apr 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Elena on Mar 29, 2023
Thank you for your stay in Assisi

10/10 Excellent

Carolyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is about 10 minute walk from Saint Francis of Assisi Basilica. The room and bathroom was big and clean. The breakfast was a typical European breakfast. The staff was helpful.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Margaret, Perrysburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect plus it has a beautiful view of the valley.

2/10 Terrible

Paul

Traveled with partner
Disliked: Property conditions & facilities
Extremely disappointed. If this is a four-star hotel, I would hate to see a three as a matter of fact I’ve stayed in threes that should be four or five. Sterile room no warmth, no tissue no sanitary bags and tiny. He gave you the feeling you were now a Franciscan monk Living a limited lifestyle. The only thing good about the hotel was the lady in the breakfast room who was exceptional. She tried harder than anyone we have met to make our stay good. I would not recommend this property to anyone especially if you’re a VIP.
Stayed 5 nights in Nov 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Joseph, Amherst

Stayed 2 nights in Oct 2022

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the property in 2019 and we chose to stay again and I would stay again. The location is great and parking is available. However the rooms this time had no windows. We did ok as we only spent 6 hours in the room. However for a longer stay I would refuse those rooms .
Stayed 1 night in Oct 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Incredible Experience- The Best
Words cannot do justice to our stay at Fontebella - Sofia, Triziana, Martin they were so gracious and kind - the room was first-rate and the view was spectacular, truly breathtaking. You simply must stay here while in beautiful Assisi.
Stayed 1 night in Sep 2022

10/10 Excellent

Paolo

Stayed 4 nights in Sep 2022

10/10 Excellent

June

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff are so nice and helpful.
Stayed 1 night in Sep 2022

4/10 Poor

Frank

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very disappointing. They have airconditioning, but you have no control of it. The hotel adminstration turn it between 7:30 - 10:30 AM then they turn it off and then turn it back on between 7:30 - 10:30 PM. Even with this, you had to call the front desk when you're in your room to ask to turn it on. Bathroom was a decent size, but very little lighting. Very hard to shve and my wife could not see to put on make up. The shower head was only at a hieght of 5 feet. Luckly it was a hand shower or else I would have had to get on my knees
Stayed 1 night in Sep 2022

10/10 Excellent

regina, kingston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from the front desk to the cleaning crew, were so kind and helpful, as well as accommodating. The room was wonderful with a wonderful view!
Stayed 3 nights in Sep 2022

6/10 Okay

Julito

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Air Contioner use is limited
When I book this there is no notice that I will have to resquest the use of airconditioner and limited only to 3hrs in the morning and 3 hours in the evening
Stayed 1 night in Sep 2022

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to energy restrictions AC is limited to a few hours a day, but we did not miss it.
Stayed 1 night in Sep 2022

6/10 Okay

Hazel

Disliked: Room comfort
This is not a 4* hotel. I've never left a review, as I tend to get it right with my picks. I've travelled extensively, staying in hostels to 5* hotels, but..1)Not able to control our AC; controls were there, but the buttons were removed. Our key, once in its slot, turned the lights & AC on, but the AC quickly turned itself off after a few mins. Had to ring reception several times to turn it on. Told it was off to give the AC a " break". Call it what you want; we didn't pay to stay in a sweat box. Couldn't move in the room w/o sweating. After a while, the AC would again be turned off.2)Shower head held up by tape, which didn't stay up & became a tap.3)Various outlets in the room weren't working.4)Breakfast was a poor standard, for a food region such as this expected a greater selection of cheeses, hams, & olives (none available). The fruit was not fresh, & the drinking water warm.5)Asked to come at a set time for breakfast due to COVID - no issue with this, but then I would have preferred not to have seen the waitress place the cheese slices by hand (no fork or gloves) on to the serving plate.6)Informed on check out that we had to pay for the water in our room, no sign indicating this beforehand - I've no problem paying for water if I'm aware I'm "purchasing" it. Found this very underhanded.7)As a gold member, I was due a complimentary drink on arrival, but nothing was offered.Details matter & to call yourself a 4* hotel, I expected quality, which is severely lacking here.
Stayed 3 nights in Aug 2022

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with a balcony overlooking the valley. Really beautiful view. Very friendly and helpful staff. Great stay
Stayed 1 night in Aug 2022

10/10 Excellent

Viviana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was spacious (& that’s hard to find in Italy!). Staff was friendly & helpful. Dinner at the hotel was AMAZING. we had hoped to do laundry at the hotel, but was unable to do so-more info on the website on laundry hours would be super helpful.
Stayed 1 night in Jul 2022

10/10 Excellent

JAMES, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've ever booked. Beautiful, clean, simple room with gorgeous view of Umbrian countryside. Tracy, Sofia, and all staff exceptionally helpful. Excellent restaurant IL FANTOIO and service.
Stayed 3 nights in Jun 2022

10/10 Excellent

Laura, Taunton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and we thoroughly enjoyed our visit.
Stayed 1 night in Jun 2022
Response from Martin on Jun 29, 2022
Dear Laura Thanks for your rewiev and your feedback Best regards Martin

10/10 Excellent

Daniele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Martin on Jun 29, 2022
Dear Daniele Thank you for your feedback Best regards Martin

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of Assisi, close to the main places to visit. Clean hotel, kind staff.
Stayed 1 night in May 2022