This is not a 4* hotel. I've never left a review, as I tend to get it right with my picks. I've travelled extensively, staying in hostels to 5* hotels, but..1)Not able to control our AC; controls were there, but the buttons were removed. Our key, once in its slot, turned the lights & AC on, but the AC quickly turned itself off after a few mins. Had to ring reception several times to turn it on. Told it was off to give the AC a " break". Call it what you want; we didn't pay to stay in a sweat box. Couldn't move in the room w/o sweating. After a while, the AC would again be turned off.2)Shower head held up by tape, which didn't stay up & became a tap.3)Various outlets in the room weren't working.4)Breakfast was a poor standard, for a food region such as this expected a greater selection of cheeses, hams, & olives (none available). The fruit was not fresh, & the drinking water warm.5)Asked to come at a set time for breakfast due to COVID - no issue with this, but then I would have preferred not to have seen the waitress place the cheese slices by hand (no fork or gloves) on to the serving plate.6)Informed on check out that we had to pay for the water in our room, no sign indicating this beforehand - I've no problem paying for water if I'm aware I'm "purchasing" it. Found this very underhanded.7)As a gold member, I was due a complimentary drink on arrival, but nothing was offered.Details matter & to call yourself a 4* hotel, I expected quality, which is severely lacking here.