Posted Nov 22, 2016 on Hotels
This was the worst hotel experience I have ever had and I have traveled the world for business and leisure for over 40 years. The receptionist, Francesca was extremely rude. Upon my arrival in Assisi by train, I called to ask if the hotel was walking distance from the train station and a short walk. She also and a straight shot. Walk straight and you're here. When I got to a roundabout, I had no idea where to turn; there were no signs indicating the hotel, so II called her again and asked which way I should turn. She started yelling at me as to why I could not find the hotel, in a drizzling rain. I thanked her and hung up. There was not a soul around. Finally, I saw a passing car and asked them. They directed me. When I arrived at the hotel, she gave me my key, never told me what floor I was on. The room key started with a 2 but was actually on the first floor. She never told me what the breakfast hours were or where I had to ask. When I got to my room, there were no working lights, except for a small light above the bed. No towels in the bathroom. Called down and they never arrived. Never able to shower as I never got towels. There was no mirror in the room, except for a kitchen clock size mirror in the bathroom. No safe in the room and no lighting in the stairwell that I had to take each time. Hotel was completely booked by a large group of people using the only elevator. Tripped going up the stairs. Asked for ice - said there was none.